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- 1. CURRICULUM VITAE SHAILENDRA KUMAR GUPTA Mobile+917755083999 +918736906823 Email ID –shailendraonli@gmail.com Career Objectives Having experience of approx. 6 years in Logistics and would like to have a commendable position , where I can apply my skills & experience which can be utilized to accomplish my goals and achieving the organizational objectives as well as customer satisfaction. Work Experience:- Currently working in Busybees Logistics Solution Pvt Ltd- (Cluster Incharge East UP)-A division of Firstcry.com from Oct 2015 to till date Handling and monotoring entire Up and UK Last Mile Delivery Operations s well First Mile Delivery with adminitrative activities. Locations- Kanpur,Lucknow,Varanasi,Gorakhhpur,Allahabad Additional responsblities as Taking Care Uttrakhand Location as well. 2- W S RETAIL SERVICE PVT. LTD (EKARTLOGISTICS). Incharge -Delivery Hub in EkartLogistics fastest growing e-commerce dedicated logistics. Bareilly from February 2014 to Sept 2015. Taking care of overall operations and business activities at Bareilly Job Profile 1. Taking care of Hub Operational Activities in implementation of company policy and strategy. 2. Managing Hub Operational Activities of Overall Ecommerce Shipment.. 3. Monitor to maintain the Inventory of hub daily basis.
- 2. 4. Monitor the service performance reports on daily basis. 5. Cod reconciliation on daily basis & send report to HQ. 6. Planning & scheduling the delivery routes & arrange maximum delivery in a day. 7. To prepare load details & RTO details on daily basis & send to HQ. 8. Maintain inbound, outbound & attendance register. 9. To prepare individual performance monthly report & send to HQ. 10. Monitor to maintain all the activities related to service and business parameters on daily basis. 11. Tracking and Tracing of all the inbound as well as dispatching and monitoring of all outbound shipments by doing regular follow up. 12. Monitoring Hub Team Leader & Feild Executive Activities. 13. Mentain Manpower management system, Hygiene factor and maintaining 5S. 14. Looking after total transportation. 15. Coordination in hub operations and making attendance sheet of hub employees and forward to HR. 3- OVERNITE express Ltd. (DELHI) as an Executive in Operation Department from Aug. 2012 to Feb. 2014. Job Profile 1. Smooth and prompt loading and unloading of goods to be dispatched and received to enable timely deliveries. 2. Motivate and guide assistants to follow company procedures to increase efficiency and achieve company goals. 3. Thorough knowledge of making arrival & departure of vehicles 4. Complete awareness about making daily network reports of vehicles. 5. Complete knowledge of making vehicle fares. 6. Maintaining go down stocks and tracking misplacement of goods through verification and daily undelivered reports. 4-DTDC Courier & Cargo Pvt Ltd- (Operation & Customer Service Executive in Delhi HO) since November 2010 to July 2012. DTDC is India’s largest domestic network company offering various customs made services ranging from domestic to international. DTDC delivers to the remotest places in India with the help of more than 5000 business partners spread across the length & breadth of India. Job Profile (In-Operation)- 1. Delivery management of each & every client. 2. Planning & scheduling the delivery of goods & cargo.
- 3. 3. Managing delivery performance of branch. 4. Managing RTO % of branch. 5. Drs File maintenance. 6. Maintain the attendant register 7. Handling queries through phone calls & e-mails. 8. Responsible for a team of over 12 member staff. 9. Analysed the individual performance of the team & motivated them to perform. Job Profile( In-Customer care )- 1. Receiving inbound calls of the customers from different states. 2. Listening to customer’s problem with enthusiasm & show empathy for the inconvenience caused. 3. Replying with the proper answer as well give complete solution of the complaint. 4. Register a complaint regarding services of non-delivery, return misroute. 5. Handling queries regarding the status of inbound/outbound consignments. 6. Arranging priority delivery of the urgent consignment at various destinations. 7. Replying correspondences regarding held-up consignment & further following up with booking branches. 8. Co-ordination with different divisions based at entire north & all India for the delivery. 9. To prepare MIS report on daily basis & sent to customers. 10. To prepare Domestic & International NDR report on daily basis & sent to customers. 11. To prepare International hold report on daily basis & sent to customers. 12. E-mail follow-up inbound/outbound shipments. 13. Handling all the reverse pick-up, deliveries of the major customers. 14. Generated repeat business through successful client follow-up. 15. Entertain clients time to time & resolve their queries. 16. Worked with new customers in the development of new accounts & the implementation of new systems. 17. Assisted in the training of new customer service representatives & associates. Academic Qualification: MBA (Cargo Management) University OF LUCKNOW -2008. Graduation from V.B.S.P.U. Jaunpur in 2006. Intermediate from UP Board in 2003. ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ High School from UP Boardin 2001. Computer Proficiency ADST form UPTECH Computer (One year)Consultancy Ltd. 2009
- 4. Other Industry Certificate. 1. Suppy Chain Management Certification Form Charterd Insttute of 2. Logistics & Trasport Delhi. Personal Vitae Father’s Name : Mr. Ashok Kumar Gupta Date of Birth : 10th June 1986 Sex : Male Martial Status : Married Nationality : Indian Home Address : Hanumangarhi Lalganj Azamgarh. Language Known : Hindi & English Hobbies : Surfing Internet , Reading Positive Books Conatct No : 08736906823 Date: 10-06-2016 (Signature) Place: Lucknow (SHAILENDRA KUMAR GUPTA)