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Satya Prakash Parashar is seeking a role utilizing his 4 years of experience in operations, service delivery, and relationship management. He has over 3 years experience in customer care roles at Cyber Futuristics India Pvt Ltd, SEA TV NETWORK LTD, and INTELENET GLOBAL PVT LTD. He holds a Bachelor of Science degree and has completed training in computer networking, assembling, and the National Service Scheme. His skills include handling customer inquiries, team management, and preparing daily reports.
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- 1. SATYA PRAKASH PARASHAR S/o. Mr. Vijay Prakash Parashar Gali No. 2 Hoshiyarpur Sec-51 Noida U.P Mobile: 09891220678, 9560514635 Email:- prakashparashar0@gmail.com To self-actualise my potential in Operations, Service Delivery, Relationship Management. To effectively utilize my exposure & skills for the benefit of the organization in Private sector to providing me a challenging environment for growth. Professional Profile I have total 4+ years Experience in different Process; inclusive of over last 3 years’ in Bpo particularly as a Customer Care Executive,Operational activity (Process Management, Quality, Team Management with top organisation) in the all sector. Currently working in Cyber Futuristics India Pvt Ltd as Operations executive in NSEZ sec-82 Noida Professional Experience  NOV ’14 To Till date at Cyber Futuristics India Pvt Ltd At NSEZ Sec-82 Noida  SEP ’12 To NOV ’14 at SEA TV NETWORK LTD at 148 Manas Nagar Shahganj Agra  JUL’11- AUG-2012 at INTELENET GLOBAL PVT LTD (SERCO BPO PVT LTD) for Vodafone Essar at BHAWNA TOWER Agra Academic Credentials  Bachelor of Science, with 2nd Div from Dr. B.R. Ambedkar University, Agra, 2007.  Two years Training of I.T.I in Electronics & Communication from Govt of utar pradesh in 2008  Intermediate with 1st Div, U.P. Board, 2004.  High School with 2st Div, U.P. Board, 2002. Organisational Experience Client Name – GAIL Gas Ltd & One97 etc. Company Name - Cyber Futuristics Pvt Ltd Role & Responsibility: - Customer services 1 To handle the inbound Team 2 Provide any training that team members need 3 Preparing MIS on Daily Basis 4 Direct Deal To Client via Mail & Telephonically 2. Client Name – VODAFONE ESSAR COPANY Company Name INTELENET GLOBAL PVT LTD
- 2. Role & Responsibility: - customer services 1 to handle the all customer in UP-WEST Process 2 maintain the CSAT score on daily basis 3 maintain the Quality score on daily basis 5 to handle all prepaid related quaries like product marketting & TAG all VAS complaint 3. Client Name – SEA TV CUSTOMER CARE Company Name – SEA TV NETWORK LTD Role & Responsibility: - customer services 1 to handle the all customer service regarding Set top box new connection & box problem 2 to handle the Customer service regarding the SEA EXPRESS NEWS Paper 3 Prepared daily MIS regarding Advertise in news paper to generated the business 4 Daily Add Mapping report for the help of all competitive news paper to generate the business 5 Prepare Sea news local maaping report like Political, Educational, Crime etc Skill Sets  Package/Utilities : Windows 98, 2000, XP, MS Office 2000/2003, Extra Curricular Activities 1 Complete 45 days training of Small industries development organisation ( ministry of small scale industry ) in COMPUTER NETWORKING & ASSEMBLING 2 Complete Two Years training of N.S.S in AGRA COLLEGE AGRA Strengths  Positive Attitude: Creating a positive work environment  Hard Working Hobbies  Listen slow music, internet surfing & watch movie
- 3. PERSONAL DETAILS Name Satya Prakash Parashar Father’s Name Mr. Vijay Prakash Parashar Date of Birth 22/01/1989 Contact No. +91 9891220678, 9568597543 PAN No. BMCPP709H Local Address Gali No. 2 Hoshiyar Pur Sec-51 Noida U.P Permanent Address 47/202A/1D, Hanuman Nagar, Near SEA TV Office, Shahganj, Agra Language Known Hindi & English Marital Status Unmarried Dated Satya Prakash