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Pradip Kumar Bera is seeking an organization to utilize his 18 years of experience in services, sales, and marketing. He currently works as a Senior Supervisor for Hathway Cable & Data Com Ltd, where he monitors a customer support team, communicates policies, and reviews performance. Previously, he held roles as a Service Manager for Kaon India Pvt Ltd and various installation and field service engineer roles for Bharti Airtel, Tata Sky Ltd, and Salora Audio Video Service Pvt Ltd. He has a BA from Karnataka State Open University, completed secondary education, and has a 2.5 year diploma in electronics.
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- 1. Curriculum vitae ADDRESS:- Pradip Kumar Bera S/0- Late Madhusudan Bera Vill + post: - Bamanbarh, P.s- Pataspur Dist. – Purba Medinipur, State –West Bengal, pin-721456 Contact no. 09831185257 E-mail- pradeep.kumarpradeep@rediffmail.com CAREER OBJECTIVE:-  Organization so as to capitalize my experience & Education gained over a period of 18 Years in the field of Services and sales & marketing Experience Present Presently I am working with Hathway Cable & Data Com Ltd as a Sr. Supervisor from seprtmber-2013 to till date (Customer support backend team). Job responsibility 1. Monitor customer support team ( About 30+ guys team), 2. Communicate the company policies and norms regarding service delivery parameter. 3. Call monitoring 4. Mail help desk support & monitoring, 5. Monitor and review the performance of CCE guys on a continuous basis. 6.Fetch all report of backend team. Kaon India Pvt Ltd. Service Manager, (East) Kaonmedia from 1st of December 2011 to 31st December 2012. Job responsibility 1. Establish service centre network in the allocated territory. 2. Communicate the company policies and norms regarding service delivery parameter. 3. Visit service centre periodically to collect the feedback and analyses data on quality of services provided. 4. Monitor the TAT. 5. Monitor and review the performance of service centre on a continuous basis. 6. Maintain the adequate inventory of spares in the territory for timely fault repairing. 7. Responsible for auditing the quality of service and physical stock of spare. Bharti Airtel Service Ltd
- 2. May 2008 – September 2011 (3 year 5 months) Jamshepur & Santhal Prgana Installation, Engineer 10th May 2008 to 31st May 2009.I was looking after Installation of Jamshedpur Service region . Job responsibility 1. Installation of DTH for new Customer within SLA & Company process. 2. Maintenance of Field Repair within SLA. 3. Maintain the good quality of service for all customer. Rural Sales & Service Officer 1st of June 2009 to 22nd September 2011.I was looking after Total Santhal Pargana(Deoghar, Dumka, Godda, Pakur, Sahibganj, Jamtara). Area of works deals with SSD operation. Job responsibility 1. To establish Dealer, Distributor Network in the assigned 2. To devlop and establish sales solution Group as a new stream of revenue generation for Airtel Digital TV. 3. Implementation of innovative Marketing Strategies. 4. Ensure Customer satisfaction. 5. Motivating the team to strive harder to achieve the target. 6. To ensure profitabity & enhance the market share of the assigned segment. 7. Monthly scheme management to push primary as well as secondary sales 8. Stocking of RCV for at least 10 days for each distributors. 9. To train the field technician on technical as well as soft skill. 10. Train & update the engineers on the correct installation process to ensure timely and correct installation at first time. Tata Sky Ltd Installation, Engineer August 2006 – May 2008 (1 years 9 months) 6th August 2006 to 7th May 2008.I was looking after Installation of Dhanbad Service region Under Service franchise. Job responsibility 1. Installation of DTH for new Customer within SLA & Company process. 2. Maintenance of Field Repair within SLA. 3. Maintain the good quality of service for all customer. Salora Audio Video Service Pvt Ltd Field Service Engineer September 1998 – February 2006 (7 years 6 months) Dhanbad Area, India. . Job responsibility 1. Servicing of B&W TV, CTV& DVD, 2. Maintain quality of service and customer satisfaction. 3. Product demonstration
- 3. ACADEMIC QUALIFICATION  B.A from Karnataka State Open University with 1st Class.  Pass H.S from Council of Secondary and Senior Secondary Education.  Matriculation From WBBSE with 2nd Class. PROFESSIONAL QUALIFICATION:-  2.5 YEAR DIPLOMA IN ELECTRONICS.  Excel, Power Point, MS Word, Paint LANGUAGES ABILITY:-  BENGALI, HINDI,ENGLISH, ETC. PERSONAL DETAILS:- Father’s Name : Late Madhusudan Bera Mother’s Name : Namita Bera Permanent Address : Vill + Post - Bamanbarh, P.S – Pataspur, Dist. East Midnapur, West Bengal, 721456 Date of Birth : 5th JAN 1976 Marital Status : Married Language known : Bengali,English, Hindi, & Regional Language Hobbies : Reading & Watch cricket. DECLARATION:- I hereby declare that information made above is true and correct to best of my knowledge and belief:-
- 4. Date: - 25/04/2016 Place: - Purba Medinipur, Signature West Bengal Pradip Kumar Bera