CV
- 1. Curriculum Vitae PersonalDetails Name: Sachintha Dinuk Lakshan Udawatta Address: 18 Cresswell Place, Johnsonville, Wellington Phone: (04) 478 2087 or 027 861 0961 Email: sachinthaud@gmail.com Other Information: Full NZ Drivers’ License CareerObjective I have over five years of experience in management & customer service. After graduating from school in 2011, I pursued a degree in Management at Victoria University and decided to take a gap year in 2014. After working full-time in a customer based environment and managing staff, I have now returned to studies at Victoria, majoring in Information systems & Management to further complement my experiences so far. I am currently employed with KFC Kent Terrace as a shift supervisor. I have held this position for over 3 years now due to my diligent work ethic. I am now seeking a practical full-time role which challenges me further. Having worked in a primarily customer centric environment, my strengths are being patient and able to adapt to emotionally challenging situations. I offer a proven work ethic, flexibility, and enthusiasm for acquiring new skills and customer service experience. Skills and Attributes • Customer centric – showing understanding and taking responsibility; especially dealing with
- 2. collections customers who have dealt with unforeseen circumstances • Flexibility and determination – being firm and consistent making sure the customer understands their responsibility towards their debt • Driven and enthusiastic – meeting productivity goals while maintaining a cheerful team environment • Organising data and information; and presenting it in reports and summaries • Communicating in other languages Sinhalese (Advanced). • Managing and prioritising my time and commitments effectively • Using MS Office Word (advanced), Excel (advanced), PowerPoint (advanced) and Outlook (advanced) for day to day tasks including; recording data, completing assignments and reports and corresponding with project team members • Store management – ensuring the business ran smoothly on a daily basis with both happy employees and customers. • Excellent typing and administration skills Work Experience Assistant Manager at KFC Kent Terrace (April 2014 to July 2015) Responsibilities • Staff roster management – liaising with staff on a daily basis through phone, fax and emails as well as in store. • Managing Staff of 30 team members including shift supervisors – handling important employee information and providing feedback where necessary to ensure smooth running of the business. • Stock control – Weekly checks of stock to ensure customers will receive products and services promptly. • Data Entry – Excel, Word and Outlook for stock control. • Store Maintenance – to ensure the health and safety of both staff and customers. • Asset Management and Banking - handling high security personal information and finances • Staff Hiring – assisting with the selection of new staff. • Dealing with customer complaints. Shift Supervisor at KFC Kent Terrace (March 2014 to April 2014 & July 2015 to Current) • Staff roster management – liaising with staff on a daily basis through phone, fax and emails as well as in store.
- 3. • Reporting to Assistant Managers on duty regarding employees and customer satisfaction • AssistingAssistant Managers with Data Entry – Excel, Word and Outlook for stock control. • Store Maintenance – to ensure the health and safety of both staff and customers. • Liaising with customers on a daily basis to ensure great customer service. Customer Service Team Member (CSTM) at KFC, Kent Terrace (May 2011 to March 2014) • Reporting to Shift supervisors on duty regarding customer satisfaction and complaints. • Liaising with customers on a daily basis to ensure great customer service. Education • Bachelor of Information Systems and Management, Victoria University of Wellington, Current. • National Certificate in Hospitality, HSI, 2011 • NCEA Level 3, Wellington College, 2011. • Accounting (Achieved) • Mathematics with Statistics (Achieved) • Mathematics with Calculus (Achieved) • Physical Education (Achieved) • English (Achieved) • NCEA Level 2, Wellington College, 2010. • Accounting (Achieved with Merit) • Mathematics (Achieved with Merit) • English (Achieved) • Science (Achieved) • Economics (Achieved) • Business Studies (Achieved) • Computer Studies (Achieved) • NCEA Level 1, Wellington College 2009.
- 4. • Accounting (Achieved with Merit) • Mathematics (Achieved with Merit) • English (Achieved) • Science (Achieved) • Economics (Achieved with Merit) Achievements • Managing staff • Captained Wellington College 7 XI cricket team • Captained the 2nd badminton team • was member of the sports council. • Won the leadership award. Organizing and planning Time management, planning and organisational skills are my strengths. Working as partof a team and self-motivation I have enjoyed being involved with a number of study groups researching and presenting information during my time at high school. I believe I have the ability to fit into and contribute to a team and also to sustain motivation and productivity whilst working independently. Verbaland written communication During my time at University I will participate in tutorials, report writing and presentations of my research to peers and academic staff. Interests My interests include cricket, playing games, gym and keeping up to date with my favorite technology but my main interest in basketball mainly the NBA. I also like watching TV shows and movies during my spare time and working on my car. In terms of music I mainly listen to Hip-Hop/Rap and R&B.
- 5. Referees Assistant Manager (KFC) Jaikaran Singh Minhas 0223211434 ANZ Senior Constultant Kurt Anderson 0273298986