CV 9.1.15
- 1. YVONNE ROBERTS Rainham, Kent ME8 8SP M 07788791677 H 01634 361117 Email – yvonneroberts@blueyonder.co.uk An experienced Area Sales Manager with 25 years in the hospitality and care sectors. Specialist areas of expertise in soft furnishings, design, space planning and the dementia arena. A highly self motivated individual with drive and determination to succeed *skilled negotiator *background in retail *project management *interior design skills *Public Speaker ACHEIVEMENTS Assisting in designing new products for the market Setting up and overseeing the soft furnishings division within the company On site training with new sales personnel Achieving and exceeding targets Negotiating UK contracts with groups CAREER HISTORY November 2013 - Lasting Memories Celebrant Civil Celebrant I took a career break to pursue a variety of personal goals; During this time I have been writing and performing ceremonies for Funerals, Weddings, Naming Ceremonies, Hand Fastings, Renewal of Vows, Civil Partnerships. August 2013 - October 2013 Churchgate Healthcare Client Relationship Adviser and Trainer Responsibilities includeded the sales and marketing of 5 care homes; effective marketing the homes through finding and delivering qualified leads; selling the care homes through discovering, presenting and closing qualified leads with the objective of reaching and maintaining occupancy and revenue goals. I was responsible for training staff members and coaching other members of the care homes teams as required. This was a new and temporary position within the company. June 2008 – march 2013 YTM Furniture, Leeds Area Sales Manager YTM Furniture is a leading manufacturer and supplier of furniture for the care, education and hotel market, leading the way in innovation and market awareness. They employ 212 people and turn over £13m. I am responsible for selling a turn key service around the south east of England and the Channel Islands covering all market sectors
- 2. Key duties Cold calling and acquiring new clients Building client relationships to ensure repeat business Liaising with all departments within the company to ensure the smooth running of all projects Project managing all jobs until the point of installation Producing layouts for installation teams to follow Working with clients to achieve their desired outcome either on design or expected revenues April 1999-June 2008 Mitre Furnishing Group Area Sales Manager for the South East Area Took on a new area with a turnover of around £680 and achieved £1.2 million by the end of 2007 Sales person of the year last 4 years for highest achievement over target. Selling soft furnishings, furniture, textiles, lighting etc into all market sectors majoring in the care industry and education sector. Often involved in a turnkey service. Took over the Channel Islands 18 months ago and with training of island distributers am seeing a substantial growth year on year. 2006 both Islands achieved £89,000 2007 £229,000 2008 to end of February £55,000 Raised the profile of Mitre on the area within the hotel market. Increased the database on the area by 35% Was instrumental in introducing two new product lines into textile range Have been involved with on the job training of new sales people on products, company policies and conduct 1997-1999 Amscan International, Milton Keynes Area Sales Manager for the South East Area Selling party goods into retail and occasionally hotels 1988-1997 Swan Mill Paper Company, Swanley Area Sales Manager Selling disposables into all sectors and involved with developing new products introducing new markets. Achieved salesperson of the year for 8 of the 9 years in this company Previous roles include 9 years with the John Lewis Partnership, 2 years in local newspaper and 2 years in rental work wear EDUCATION West Suffolk College of Further Education, Bury St Edmunds, Suffolk Secretarial Skills including Pitman script Shorthand, RSA 1&2 Typing skills, Double Entry Book- keeping and English. Certificate of Education (pass) on all subjects VTCT international Institute of Health and Holistic Therapies certificate in Swedish massage PTTLS INTERESTS Computers, Travelling, Egyptology, Alternative Health, Spiritualism, Buddhism, Gardening, writing, reading (mainly philosophy), music IT SKILLS Microsoft Office XP-Vista (Word, Excel, Access, and PowerPoint); Adobe Photoshop; MS Outlook; various in-house CRM systems.