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- 1. Henry Lugo, MsEM Phone #: (786) 237 4941 - Email: henrylugoe@gmail.com - LinkedIn: www.linkedin.com/in/henryjlugo PROJECT MANAGER / CIVIL ENGINEER Accomplished, performance driven professional with 10 years of experience in all disciplines of project management, procurement, and sourcing. Proven track record of successful projects, having lead the processes of planning, structuring, and execution in system implementations, new product line development, and financial planning. Constantly focus on improving processes to streamline operations and enhance revenue performance with customer satisfaction in mind. PROFESIONAL EXPERIENCE Feb 2013 Current - Brand Business Operations Team Leader Natures Products Inc Sunrise, Fl Nature's Products Inc. has been a leading manufacturer of vitamins and supplements for more than two decades - and continues to stay on the forefront of this dynamic industry. Founded more than 30 years ago, NPI has grown from the first manufacturer of softgels in South America to a U.S.-based network of companies that produces a variety of modalities including solid dose, softgels, gummies and powders. NPIs brands include, Rainbow Light, Iceland Health, Champion Nutrition, Blessed Herbs and VitalStyle. Forecasted the inventory requirements in coordination with the sales and planning department to increase inventory turnover form 3.2 to 4.3 times, guarantying an increment of sales by 20% in 2015. Assisted upper management in the analysis of new markets opportunities at Puerto Rico and Dominican Republic. Helped identifying potential benefits, present risk, technical, legal and logistics requirement in order to create an effective go to market strategy to be implemented the last quarter of 2016. Designed, managed and maintained a master plan consisted in more than 10 sub-projects in areas of marketing, IT, sales, customer training and product development that helped Identify the critical tasks and overused resources helping launch the MLM model of business on time and in budget. Developed and implemented a training program for customer service representatives to learned the necessary functions of the e-commerce platform in order to be effective at their positions. Managed the configuration, setup and maintenances of the ecommerce platform for both customer personal virtual office and corporate site. (Xennsoft). Included prices, item setups and documentation. Developed and managed the commission calculation and payment distribution for our sales force. Supervised the customer service department. Monitoring calls and mentoring the call center agents in techniques on how to upsell our product and resolution of shipping and products claims. Managed inventory expiration status and developed an expiration extension plan that resulted in the savings of $50,000 in inventory that was expired or short dated. Reported on a weekly basis the status of sales, operations and inventory KPI to the President of the brand and Contributed on the elaboration of strategies to improve them. Streamlined packaging SOP, standardizing the boxes used to package the customers orders using the new dim-weigth standard of pricing from FedEx and UPS that resulted in a 15% savings on shipping cost. Analyzed the cost of structure of the finished good portfolio and developed a pricing strategy that maintained an Avg. of 68% profit margin on the sales of 2015. July 2010 Jan 2013 Operations Manager Calidad Total Corp Doral, Fl Transportation company with more than 10 years of experience giving solutions in the shipment of palletized merchandize in a same day service between businesses in the south Florida area. Family owned Implemented QuickBooks as the accounting system of the company, giving the necessary tool to upper management to analyze in real time the financial statement as well and the overall situation. Designed a new pricing structured that increased sales in 10% on 2012. Managed the interview and hiring process for the drivers and coordinated all TSA certifications. Modernized the invoiced process that resulted in a reduction of 80% time invested for this process. Responsible for the account receivables department. Accomplished a reduction of a 30% of the total account receivables and of 5 days of the average paying time. Formulated a business plan that supported the negotiations with our bank that resulted in a line of credit for $100,000 that improved the companys cash flow situation. Managed all federal and states taxes filings, including forms 941, 940, UCT 6, W2 and 1099.
- 2. 2 Sept 2005 Jan 2010. Project Manager - Incisan-Otipsa Instalaciones, C.A. Venezuela A leader company dedicated to the construction of civil and electromechanical projects, with more than 50 years of experience in the market. With experience in multimillion-dollar projects for industries of Food processing, pharmaceutical, hotel business and public sector. Responsible for the P&L and the cash flow of the projects. Reported on a monthly basis the status and variations to the director of operations, and in conjunction determined plans to improve them. Responsible for in site inventory control of goods with the value of $150,000. Coordinated the necessary equipment either form the companys inventory or form a rental service provider in order to assure the resources to accomplished the objectives as plan. Maintained proper documentations of all construction related activities as per specifications of ISO 9001:2000 that ensured a result of complaint in all of the internal and independent audits. Conducted weekly facility inspections with the customers to inspect that the activities were conducted as specified in companys SOP and customers specification achieving a 95% satisfaction rate. Forecasted optimal levels for inventory items to ensure project completion on time with minimal cash flow impact and taking in consideration the profitability of the project. Coordinated subcontract with concrete companies, for specialized task to by quoted, performed and paid with the specifications on the project to assure customer satisfaction Supervised the measurements activities for the valuation and invoicing process. Directed initial discovery meetings with customers to understand their requirements. Managed the quoting, scheduling, authorization and invoicing of additional work needed as per customer request, evaluation the impact on the overall timeline of the original project. EDUCATION 2012 2014 Florida International University (FIU) - Graduate School Master of Science (M.S.), Engineering Management. Superior Enterprise Operations Competition Award. SAP Student Recognition Award. 2007-2008 Instituto de Estudios Superiores de Ingenier鱈a (IESI) Graduate School Gerencia en la industria del la construcci坦n. 2000-2005 Universidad Nacional Experimental de la Fuerza Armada (UNEFA)-Undergraduate School BS, Civil Engineering. SKILLS AND ACCOMPLISHMENTS Proficient in the SAP, Microsoft Offices, Microsoft Project, Constant Contact, Salesforce, Vortex, Jira ticketing system, etc. Experience in developing products in an environment employing, six sigma, lean manufacturing, GMP, ISO9001, FDA and OSHA regulations. Knowledgeable in mechanical, electrical, structural, and civil engineering principles Proficiency speaking, reading and writing in technical and business environments on English and Spanish Completed the NPI university Performance Management training program