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KATHY ENGLISH
4580 Londonderry Road, A-74, Harrisburg, PA 17109
Website: www.linkedin.com/in/kathyenglish1
kathy8383@gmail.com ? 717.350.6331
SUMMARY OF QUALIFICATIONS
Skillful and dedicated Office Administrator with extensive experience in administrative coordination, and excellent customer service
skills.
? Lead the company's customer service experience efforts for partners such as Courtyard by Marriott, Hilton Garden Inn, and
Shaner Hotel Group for eight years.
? Trained internal staff, legal counsel, and vendors on the Securimate Legal Compliance System which stimulated an increase
of 60% of all over use within the first 6 months of implementation.
? Created company LinkedIn Profile, and Email Blasts and motivated managers to utilize updating LinkedIn Profiles and
increased web based traffic by 90% within the first six months.
? Negotiated Best Western and Choice Hotel National Brand Hotel rates; thus saving $50,000 annually for travel expenditures
? Implemented and developed customer service strategies that resulted increase of 80% of customer satisfaction scores.
? Uncovered $10,000 of unused credits from a vendor to be used by company for future project. This project spanned over a
(6) month period.
EDUCATION
PSU – State College, Pennsylvania Psychology Bachelors Degree
Mount Aloysius College – Cresson, Pennsylvania Criminology Associates Degree
Clearfield County Vocational Technical Institute Architectural Drafting Certification
ADDITIONAL EDUCATION
TE Connectivity Microinequities Training
Parratt-Wolff Inc. Loss Prevention Safety Training
SBDC- Bucknell University Interviewing Skills
South Hills Business College Advanced Excel
Polley Associates PA Real Estate Fundamentals
Clearfield Borough Police Internship
COMPUTER SKILLS
Proficient in Microsoft Office 365 System, Excel, Access, Outlook, Power Point, Word, Securimate,Visio, Microsoft Windows?
operating system, Print Shop Pro, Concur, Trueline, Marsha, PMS, PeopleSoft, Pivotal, Sage- Peachtree, Webvue, Crossmatch,
BAAN, XIGN, GXS, ELVP, WinWeb, KBM, COINS, and Hotel Sales Pro; type 55 wpm with complete accuracy.
PROFESSIONAL EXPERIENCE
GANNETT FLEMING – Camp Hill, PA February 2016 to Present
A global leader in engineering solutions with a focus on planning, design, technology, and construction management services for a diverse array of
markets and disciplines.
? Completing sales-related and marketing administrative projects that include running marketing and sales reports, conducting
research on company and other assignments in database.
? Providing assistance in terms of logistics to events like seminars and trade shows
? Processing of Marketing Department’s Invoices
? Manage the Online Gift Store, Inventory, Auditing of procedures, and processing of all orders
? Maintaining project tracking spread sheets and business line marketing calendars.
? Providing administrative aid for various projects related to market, which includes project meetings schedule, minutes of
meeting, transcribe notes and compose memos.
KATHY ENGLISH
Page 2
? Developing media packs as well as conducting conferences and trade shows
TE CONNECTIVITY – Middletown, PA July 2014- January 2016
A technology leader that designs and manufactures the electronic connectors, components and systems inside the products that are changing the
world - making them smarter, safer, greener and more connected.
Executive Assistant to President and VP of Human Resources
? Securimate Compliance Program trainer for all business units
? Reconciliation of all credit card transactions
? Developed relationships with business sponsors and legal counsel
? Create and implement educational programs that comprise of written documentation guides, web media presentations,
workshops, and training seminars
? Work with compliance team to develop corrective action plans to eliminate any future problems
? Investigate and identify vendors within the compliance system to ensure all documentations and procedures are consistency
maintained through prior to legal council’s approval
? Scheduling meetings and Webcast for the company
? Tester of new compliance software program and report findings
? Responsible for detecting and remediating corruptions risk within the compliance program
? Manage travel and logistics details for staff
PARRATT-WOLFF INC. – Lewisburg, PA June 2013 – July 2014
Provides full-service environmental and geotechnical drilling since 1969. Comprised three office locations which are skilled at rotary drilling,
direct push, and air vacuum excavation throughout the United States and Puerto Rico.
Office Manager & Project Assistant
? Liaison for field crew to corporate HR, Payroll, and IT departments.
? Responsible for all office operations including purchasing, building maintenance, and vehicle repair scheduling.
? Ensured all customers have accurate and timely information regarding their contract or progress status.
? Update all personnel records and scheduling on company calendar
? Performs daily administrative duties in the drilling office which include entry and filing of reports: 1) Daily Drilling Reports
2) Casing and Cementing Reports, 3) Pennsylvania Well Completion Reports
? Created the company’s LinkedIn page.
? Monitored and launched the company’s marketing email blasts
? Reconciliation of weekly credit card charges, expenses, and per diem for the Lewisburg Office Staff and Crew
? Spearheaded the company’s hotel national hotel pricing and identified a need to implement continued evaluation of the
company’s travel expenditure
? Responsible for submitting all Utility One Call Tickets in the United States
CLEAN HARBORS – Williamsport, PA September 2011 to April 2013
Leading provider of environmental, energy and industrial services and the largest hazardous waste disposal company in North America, Clean
Harbors provides a broad range of hazardous and non-hazardous waste recycling, energy services, and directional boring services.
Field Administrative Manager
? Field Administrative Manager for (3) offices involving payroll, invoicing, and credit card reconciliation
? Liaison for field crew to corporate HR, Payroll, and IT departments.
? Train management on Clean Harbor's procedures on hiring, wage adjustment, and recruiting procedures.
? Field all incoming applicants, vendors, distributors, and suppliers
? Entry of all Shop Time for employees
? Training management team on Beacon, WinWeb, and PeopleSoft Programs
KATHY ENGLISH
Page 3
? Provided all client monitoring of delinquent or past due accounts, and collaborated closely with clients and sales
representatives to resolve billing disputes
? Set up new vendors for purchasing
? Resolved invoice and shipping discrepancies
? Responsible for generating base business and establishing long term customer relationships
? Qualify existing profiles to ensure they accurately describe selection requirements

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Kathy English Trainer Resume

  • 1. KATHY ENGLISH 4580 Londonderry Road, A-74, Harrisburg, PA 17109 Website: www.linkedin.com/in/kathyenglish1 kathy8383@gmail.com ? 717.350.6331 SUMMARY OF QUALIFICATIONS Skillful and dedicated Office Administrator with extensive experience in administrative coordination, and excellent customer service skills. ? Lead the company's customer service experience efforts for partners such as Courtyard by Marriott, Hilton Garden Inn, and Shaner Hotel Group for eight years. ? Trained internal staff, legal counsel, and vendors on the Securimate Legal Compliance System which stimulated an increase of 60% of all over use within the first 6 months of implementation. ? Created company LinkedIn Profile, and Email Blasts and motivated managers to utilize updating LinkedIn Profiles and increased web based traffic by 90% within the first six months. ? Negotiated Best Western and Choice Hotel National Brand Hotel rates; thus saving $50,000 annually for travel expenditures ? Implemented and developed customer service strategies that resulted increase of 80% of customer satisfaction scores. ? Uncovered $10,000 of unused credits from a vendor to be used by company for future project. This project spanned over a (6) month period. EDUCATION PSU – State College, Pennsylvania Psychology Bachelors Degree Mount Aloysius College – Cresson, Pennsylvania Criminology Associates Degree Clearfield County Vocational Technical Institute Architectural Drafting Certification ADDITIONAL EDUCATION TE Connectivity Microinequities Training Parratt-Wolff Inc. Loss Prevention Safety Training SBDC- Bucknell University Interviewing Skills South Hills Business College Advanced Excel Polley Associates PA Real Estate Fundamentals Clearfield Borough Police Internship COMPUTER SKILLS Proficient in Microsoft Office 365 System, Excel, Access, Outlook, Power Point, Word, Securimate,Visio, Microsoft Windows? operating system, Print Shop Pro, Concur, Trueline, Marsha, PMS, PeopleSoft, Pivotal, Sage- Peachtree, Webvue, Crossmatch, BAAN, XIGN, GXS, ELVP, WinWeb, KBM, COINS, and Hotel Sales Pro; type 55 wpm with complete accuracy. PROFESSIONAL EXPERIENCE GANNETT FLEMING – Camp Hill, PA February 2016 to Present A global leader in engineering solutions with a focus on planning, design, technology, and construction management services for a diverse array of markets and disciplines. ? Completing sales-related and marketing administrative projects that include running marketing and sales reports, conducting research on company and other assignments in database. ? Providing assistance in terms of logistics to events like seminars and trade shows ? Processing of Marketing Department’s Invoices ? Manage the Online Gift Store, Inventory, Auditing of procedures, and processing of all orders ? Maintaining project tracking spread sheets and business line marketing calendars. ? Providing administrative aid for various projects related to market, which includes project meetings schedule, minutes of meeting, transcribe notes and compose memos.
  • 2. KATHY ENGLISH Page 2 ? Developing media packs as well as conducting conferences and trade shows TE CONNECTIVITY – Middletown, PA July 2014- January 2016 A technology leader that designs and manufactures the electronic connectors, components and systems inside the products that are changing the world - making them smarter, safer, greener and more connected. Executive Assistant to President and VP of Human Resources ? Securimate Compliance Program trainer for all business units ? Reconciliation of all credit card transactions ? Developed relationships with business sponsors and legal counsel ? Create and implement educational programs that comprise of written documentation guides, web media presentations, workshops, and training seminars ? Work with compliance team to develop corrective action plans to eliminate any future problems ? Investigate and identify vendors within the compliance system to ensure all documentations and procedures are consistency maintained through prior to legal council’s approval ? Scheduling meetings and Webcast for the company ? Tester of new compliance software program and report findings ? Responsible for detecting and remediating corruptions risk within the compliance program ? Manage travel and logistics details for staff PARRATT-WOLFF INC. – Lewisburg, PA June 2013 – July 2014 Provides full-service environmental and geotechnical drilling since 1969. Comprised three office locations which are skilled at rotary drilling, direct push, and air vacuum excavation throughout the United States and Puerto Rico. Office Manager & Project Assistant ? Liaison for field crew to corporate HR, Payroll, and IT departments. ? Responsible for all office operations including purchasing, building maintenance, and vehicle repair scheduling. ? Ensured all customers have accurate and timely information regarding their contract or progress status. ? Update all personnel records and scheduling on company calendar ? Performs daily administrative duties in the drilling office which include entry and filing of reports: 1) Daily Drilling Reports 2) Casing and Cementing Reports, 3) Pennsylvania Well Completion Reports ? Created the company’s LinkedIn page. ? Monitored and launched the company’s marketing email blasts ? Reconciliation of weekly credit card charges, expenses, and per diem for the Lewisburg Office Staff and Crew ? Spearheaded the company’s hotel national hotel pricing and identified a need to implement continued evaluation of the company’s travel expenditure ? Responsible for submitting all Utility One Call Tickets in the United States CLEAN HARBORS – Williamsport, PA September 2011 to April 2013 Leading provider of environmental, energy and industrial services and the largest hazardous waste disposal company in North America, Clean Harbors provides a broad range of hazardous and non-hazardous waste recycling, energy services, and directional boring services. Field Administrative Manager ? Field Administrative Manager for (3) offices involving payroll, invoicing, and credit card reconciliation ? Liaison for field crew to corporate HR, Payroll, and IT departments. ? Train management on Clean Harbor's procedures on hiring, wage adjustment, and recruiting procedures. ? Field all incoming applicants, vendors, distributors, and suppliers ? Entry of all Shop Time for employees ? Training management team on Beacon, WinWeb, and PeopleSoft Programs
  • 3. KATHY ENGLISH Page 3 ? Provided all client monitoring of delinquent or past due accounts, and collaborated closely with clients and sales representatives to resolve billing disputes ? Set up new vendors for purchasing ? Resolved invoice and shipping discrepancies ? Responsible for generating base business and establishing long term customer relationships ? Qualify existing profiles to ensure they accurately describe selection requirements