CV Muhammad Wajahat
- 1. CURRICULUM VITAE M.WajahatAijaz Email: waji_home@yahoo.com Mobile: 0347-2560194 Home: 021-34687237 PERSONAL DATA Fathers Name: Eijaz Uddin Date of Birth: 04th Sep 1989 Nationality : Pakistan Religion : Islam Marital Status: Married CNIC : 42201-6456886-1 PERMANENT ADDRESS: House # 1/1107 Shah Faisal Colony Karachi, Pakistan PTCL: 021-34687237 LANGUAGES: English & Urdu OBJECTIVE I would like to be a part in a highly competitive and dynamic business environment, where I can plan and implement aggressive business strategies to achieve the organization goals and my personal growth. WORK EXPERIENCE United Bank Limited Designation: Assistant Manager (from June 2012 till date) Division: Compensation & Benefits Job Responsibilities: Define a fair, equitable and competitive total compensation package that fits and is aligned to companys strategy and business goals Use various methods and techniques and make data based decisions on financial and nonfinancial compensations Ensuring all packages and benefits are legal Maintaining and developing personnel record systems Forecast budget for salary increases.. Advise on salary increase requests. Negotiate collective agreements on behalf of employers or workers. Research job and worker requirements, structural and functional relationships among jobs and occupations, and occupational trends. Conduct systems/applications training to appropriate staff on regular basis. Provide data analysis and project review modules. Assists in the creation and evaluation of key performance indicators different customer support units.
- 2. INTEREST & HOBBIES: Play cricket, Football, Computer Game Documentaries, Movies, Stories Dinning Designation: MIS Analyst (from May 2012 till Jun 2015) Division: Strategy & BusinessAnalytics. Job Responsibilities: Creation of financial dashboards and incentive MIS for different campaigns. Coordinating with different units to obtain informative agent performance MIS for dashboard creation. Creating, maintaining and updating performance database for entire unit. Observe and highlight issues driven from available raw data. Creating model on Excel for MIS automation. Business dashboard reporting for different IT project analysis. Develop MIS process improvements for increased divisional efficiency. Coordinate with cross-functional teams to resolve complex issues. Conduct systems/applications training to appropriate staff on regular basis. Provide data analysis and project review modules. Assists in the creation and evaluation of key performance indicators different customer support units. Develops and maintains complex databases and management information systems in coordination with department staff. Reconcile and remove discrepancies of all the reports which will be presented to management. Habib Bank Limited Designation: Phone Banker fromJuly 2011 till April 2012 Division: Contact Center. Job Responsibilities: Customer handling quickly, accurate and effectively. Solve customer issues & quarries. Maintain MIS reports. Ensure call quality. Improved customer services and departmental performance Handling complaints (from both staff and customers). Coordinate with cross-functional teams to resolve complex issues. ACADEMICQUALIFICATIONS Bachelor of Commerce (University of Karachi) Intermediate (Govt. Superior Science College ) Matriculation (New PearlGrammar School, Karachi)
- 3. CERTIFICATIONS: Certification in Advanced Excel (Recknor College) Certification in Advanced Access (Recknor College) Certification in Computerize Accounting (Recknor College) Diploma in MS Office (Institute of Professional Advancement) Participate in Project Management Skill Enhancement conduct by UBL ACHIEVEMENTS Human Capital Management System implementation Budgeting Headcount and employee cost for year 2016 Appraisal exercise for year 2015 includes promotion, salary increases,market adjustments & performance bonus. Dashboard and MIS automation in contact center for reporting, scheduling and sales growth purpose.