CV Sara Hayon Berrocal
- 1. SA R A HA Y ON BE R R O C AL P E R S O N A L D A T A Address: C/ Maria de Maeztu, 31 City: Galapagar(Madrid) Cell phone: 687 99 11 40 e-mail: sara.hayon.berrocal@ericsson.com Nationality: Spanish Place of birth: Sevilla P R O F I L E - Financial Skills (accounting reconciliations, posting, expert resolving issues) - Accounts Payable end to end process expert - Creation of own business o Team leader o Accounting & Tax Responsible o HR activities o Purchase o Sales - Coaching and trainer - Coordinate and sharing knowledge , especially in hand-over activities - Team working skills P R O F E S S I O N A L E X P E R I E N C E • ERICSSON ESPAÑA, S.A. (2007- 2015) Accounts Payable Department (2013-2015) – Accounts Payable Driver - Responsible of the implementing standard processes within the Purchase to Payment flow for the RWCE & RMED companies ( 44 local companies) - Coordinator of the different departments involved in the posting and payment process and main escalation point - Coordination of all stakeholder involved to secure efficiency, quality and compliance to the whole Purchase to Pay Process - Leader of regional governance meeting with heads of Strategic Sourcing, Company Control and Supply, in order to agree on solutions and actions to improve Purchase to Payment Flow. - Root cause analyst of Key Performance Indicators and main issues .The main task is to clear issues around Purchase to Payment process and drive the corrective actions or solutions for improvement. - Support to audit process for RWCE companies - Third line support for Contact Center - Following and approving Exceptional and Manual Payment requests - Guidance to Contact Center and Manila Operations Team - Responsible to create and publish Knowledge Center Support articles - KCS coach and drive different trainings in relation to this tool - KDE (Knowledge Domain Expert). Review and Validate KCS articles at Global level - Responsible of Contact Center Optimization for RWCE Pilot
- 2. Contact Center Department (2009-2013) – Contact Center Specialist - Provide 1st line support to end users towards the Finance and Sourcing processes. - Receive and register inquiries - Solving issues or referring to the relevant 2nd line teams resolved inquiries - Freed-up time and thereby higher productivity for end users and service delivery teams. - Supporting Processes & Tools - Trainer and coach of new agents - Resolve issues related to Travel & Expense ,SAP Roles and Cost Center Accounting - Support to Purchase order issues - Responsible of handover to the Contact Center Dallas: o Develop new process to support new model o Build new Work Instructions for Contact Center Dallas o Trainer of Contact Center Dallas new 60 agents in place o Coordinate stakeholder, Contact Center and Manila Operation Team o Escalation management and handling o Follow up and control the new implementation Accounts Payable Department (2007- 2009) – AP Accounting Specialist Posting - Responsible of efficiency and quality improvement of AP processes for Israel - Service management - Posting invoices - Local Company support and coordination - Follow up meetings - Coordinator between Local Company, Treasury and Contact Center - Following up of AP standard process in invoicing, goods receipt blocked, parked and outstanding invoices. - Clearing of accounts and closing period activities. - Analyzing and reporting to the Local Company parked, blocked and missing invoices - Booking of invoices, payment, Intercompany upload in PARI, several transactions execution - Accounts reconciliation - SOX controls execution - Second line for the Contact Center and first line for suppliers Hebrew speaking - WIH handling - Planning and creation of activities calendar - Local Company coordination - Meetings for management and decrease on issues and making agreements - Issues resolution - Coordination with the Contact Center in order to following up the standard process Payments - Payment proposal creation and execution - Payment calendar planification - Ensure invoices booking on time - Coordination with Treasury department for the payment execution and clearing of transitory accounts - SOX Controls
- 3. ● PROYECTAR COMUNICACIÓN VISUAL (2005-2007) - Marketing manager ● PROGRAMVISION (GRUPO OPTICO) Owner and sole manager (1996-2004) – Head of the Company - Viability Plan - Accounting Responsible - Contract new employees - Social Security manage - Purchase and Sales - Strategic Marketing - Negotiations with Banks , governments (tax, HR) - Close and Sell company ● VISIONLAB (1990-1996) - Optician and Optometrist - Branch shop manager E D U C A T I O N A L Q U A L I F I C A T I O N S - Optician and Optometry, Tel Aviv University, Israel L A N G U A G E S - Hebrew - Fluent - Spanish – Mother tongue - French - Fluent - English – Fluent - Arabic – Basic - Portuguese – Full comprehension S K I L L S C O M P U T E R S K I L L S - Commercial Skills - Communication skill - Positive behaviour - Negotiation and argumentation skills - Leadership through cross functional networks - Sourcing Practice, process & strategy knowledge - Expert in Microsoft Office programs (Word, Excel, Power Point and Outlook). - Expert in SAP - Expert in KCS - Expert in Internal Ericsson tools as Eridoc,E-buyer,Ericol,OCR