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- 1. SUKHPREET SINGH MAKKAR SALES & MARKETING +91- 998 267 8911 +91-895 569 5940 sukhisukhpreet@yahoo.com Chandigarh, India INDUSTRY FOCUS Automobile Medical Devices PERSONAL PROFILE Date of Birth: 15.08.1980 Sex: Male Marital Status: Married OBJECTIVE To work in an organization of professional repute that would provide me opportunities grow in the field of Sales & Marketing / Training / Operations, Thereby enabling value addition to the organization. CAREER HIGHLIGHTS TOTAL DURATION: 14 YEARS ZENICA PERFORMANCE PVT. LTD (PORSCHE CENTRE GURGAON) Sales & Marketing Senior Manager Sales Up country - Chandigarh, Punjab & Rajasthan Sales Management : key expenses, people, accounts, follow ups, presentations, pricing, negotiations, marketing events People Management: On-boarding, developing people, aligning to organisational strategic vision, mission and values Annual Operating Plans: Market Analysis, Sales Targets, Marketing Activities Jan 2016- Present Manager Sales Up country - Chandigarh, Punjab & Rajasthan Additional responsibility of Chandigarh & Punjab business planning Acquiring New markets- Business Focus June 2015- Dec 2015 Manager Sales Up country Rajasthan Goal: Sales objectives, operating cost, new business development, planning to maximize growth and profit. Business development: Relation building with prospective buyers, Personally (Single handedly) manager account calls, presentations, follow ups, client communication tracking system, pricing Specifications of competitive vehicles assist customer selection, negotiation, Insurance & financing, documentation, PDI and delivery, post purchase needs, complying regulations affecting used vehicles sales, after sales, trade ins. Feb 2014- May 2015 NIIT UNIQUA (JOINT VENTURE OF GENPACT & NIIT) Sales Training Senior Quality Analyst (Hyatt Hotels) & Communication trainer- Jaipur Sales training of 50+ Hyatt representatives PAN India Hyatt Sales Training Apr 2013- Feb 2014 Sr. Communication trainer- Jaipur Additional responsibility of Publishing training calendar Roster of Trainers Teachback sessions Apr 2012- Mar 2013 Communication trainer- Jaipur Sales Process & Communication training Quality checks & Reports Content development of Training Manuals MIS Invoice of consultants & Logistics Jun 2011- Mar 2012
- 2. DELL INTERNATIONSAL SERVICES (DIS) IT Sales & Support Sr. Technical Support Expert- Mohali Selling/Up-selling/ Cross selling Dell products & solutions Sales Quota: At least 30 percent sales close rate. June 2010- June 2011 Technical Support Associate- Mohali Giving technical support to Dell customers. Taking escalations calls & Handling irate Customers. Working with portfolio leads to implement Customer Retention policies SPOC for Organizing events & activities for FUN AT WORK Oct 2009- May 2010 CHANDIGARH ADMINISTRATION, UNION TERRITORY SECRETARIAT Administration Administrative Official-Chandigarh Administration Data Management Handling recruitment applications. Performance Analysis of Class IV employees. Assisting Home secretary& finance secretary in meetings & conferences. Official communication with different departments of Govt. of India. Aug 2005- Sep 2009 TEMPO PRESTIGE (WESTFIELD MALLS) Customer Care Customer Care Executive- Sydney, Australia Handling Front Office. Shopping Centre Maintenance. Complete check on departments responsible for providing Information services Mobility services Parking services Retailer information lost property Transport information & more. Mar 2004- Mar 2005 E3R MULTINATIONAL CALL CENTRE Sales & Customer Care Customer Care Executive- Chandigarh Selling American Express Credit Cards, AT&T Cards Having regular & effective feedback sessions with team members. Handling escalation calls. . Outbound Collections with Credit Cards Services. Feb 2003- Oct 2003 SKILLS Expertise in new & used Vehicle sales Effective Communication Interpersonal Team Orientation Sales Excellence Negotiations
- 3. PROFESSIONAL ACHIEVEMENTS ZENICA PERFORMANCE PVT. LTD (PORSCHE CENTRE GURGAON) Sales & Marketing Senior Manager Sales - Chandigarh, Punjab & Rajasthan Promoted for being best up country manager in India. Jan 2016- Present Manager Sales Up country - Chandigarh, Punjab & Rajasthan Maintained loyal customer base & produced outstanding customer satisfaction ratings. Secured 100% in all the trainings and online assessments, by Porsche India Adjudged best trainee, twice in the year June 2015- Dec 2015 Manager Sales Up country Rajasthan Led all Porsche operations in Rajasthan single handed, lead generation, Meetings, Demonstration, Booking, Personalized delivery, Paper work (Insurance and RTO), After Sales, Service record. Successfully organized Networking events throughout Rajasthan Doubled the clientele in one year. Received multiple written appreciations from high profile clients (Prince of Udaipur), addressed to Porsche India. Revived relationships with annoyed Porsche owners in the region Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts. Feb 2014- May2015 NIIT UNIQUA (JOINT VENTURE OF GENPACT & NIIT) Sales Training S S Senior Quality Analyst (Hyatt Hotels) & Communication trainer- Jaipur Certified Quality Analyst by Hyatt Hotels & Certified NIIT Trainer. 100% conversion in Very First Batch (Appreciation across NIPE units) 90% conversion (exceeding benchmark Limit of 70% everytime). Assessed 1200 Genpact employees, (Uninor Domestic process) from different sites to make Build Batches. Trained two Build Batches of Uninor Domestic process converted into international resource. (100% conversion) Training batches with Converse Placements and Training, Horizon and Learning Curve Solutions (Biggest placement agency in Jaipur) Additional Training Projects handeled: Building Relationships at Cholamandalam, by NIIT Evolve, in July13 Grooming & Personal presentation skills at Cholamandalam, by NIIT Evolve, in June 13 Managing Corporate Communications at Acer Computers, by Cholamandlam, in May 13 Customer Service Training at Cholamandalam, by NIIT Evolve, in April13 Lead Generation skills at Cholamandalam, by NIIT Evolve in March13 Sales Training at Cholamandalam, Jaipur, by NIIT Evolve, in March13 Communication Training at Bajaj Allianz General Insurance Co. Jpr, by Aptech from 21st Jan- 5th April13 June 2011- Feb 2014 INTERESTS Professional Networking Learning new concepts Playing Outdoor Sports Consumer behavior analysis Market Research Event Management
- 4. DELL INTERNATIONAL SERVICES (DIS) IT Sales & Support Sr. Technical Support Expert / Associate- Mohali Dell Certified System Engineer (DCSE). Dell Advanced resolution expert certification- Excellence in PC Hardware & Software troubleshooting. Recognized for over achieving Sales targets. Given extra responsibility of making outbound calls for CE Initiated improvement projects, Reducing AHT in desktop support & Improving Customer experience in DELL Tech Process Promoted within 1 year for coaching counseling and mentoring new hires for process excellence. Received first Green Alert on the floor from CEC Org for exemplary performance on chat Awarded Employee of the Quarter for commitment to go above and beyond the call of duty for two consecutive quarters: Aug10-Oct10 (Udaan) & Nov10- Jan11 (Umang). . Oct 2009- Jun 2011 CHANDIGARH ADMINISTRATION, UNION TERRITORY SECRETARIAT Administration Administrative official Remarked as Excellent in all my Annual confidential reports every year. Employee of the month for the Month of September08. The only person to over-achieve the quota for Any month in the recruitment scrutiny, (Over-achieved twice) Handled the end to end recruitment process for all the Departments. Aug 2005- Sep 2009 TEMPO PRESTIGE (WESTFIELD MALLS) Customer Care Customer Care Executive- Sydney, Australia Rewarded the certificate for providing outstanding customer service. Certified for Shopping Centre Maintenance. Rewarded for being punctual and well Groomed employee- June 2004. Rewarded for extensive knowledge of occupational health and safety. Rewarded Employee - September 2004. Mar 2004- Mar 2005 E3R MULTINATIONAL CALL CENTRE Sales & Customer Care Customer Care Executive- Chandigarh Certified for completing training on Customer Care Service & Sales Technique. Rewarded the best performer at the completion of training. Customer appreciation award/ compliance Award. Best Salesperson -April03. Feb 2003- Oct 2003 ACADEMIC QUALIFICATION Name of degree Name of College/ School. Location. Board/ Univ. Year of passing Percentage B.A D.A.V COLLEGE, SEC 10-CHANDIGARH PUNJAB UNIVERSITY 2002 57 % AISSCE NATIONAL COLLEGE FOR BOYS, SEC 41-CHANDIGARH P.S.E.B MOHALI 1999 63 % AISSE GOVT. MODEL SR. SEC. SCHOOL, SEC 16-D, CHANDIGARH C.B.S.E. NEW DELHI 1996 61 %
- 6. ACHIEVEMENTS IN EXTRA CURRICULAR ACTIVITIES AT SCHOOLS & UNIV.LEVEL Rewarded College Colour-first year of college for representing Punjab, Haryana & HP at R.D. Sailing Camp held at INS Chilka, Orissa. Represented 1st Chandigarh Naval Unit NCC in National Integration Camp from 24. Dec 1999 to 04. Jan 2000 held at 14 Punjab Battalion, NCC, Nabha. Certified for Representing Punjab, Haryana and Himachal Pradesh in the Republic Day Camp Held at Chilka, Orissa. Participated in the Freedom Run held at Chandigarh on 18.08.87 in commemoration of 40th Anniversary of Indias Independence. Participated in School Bhangra Team consecutively for 6 years, won the first Prize on every occasion. Chosen best NCC cadet from Chandigarh, Punjab, Haryana & HP. National Level Player of Cricket. CERTIFICATIONS/TRAININGS PORSCHE INDIA Wave Training (History of Porsche) Technical for Non Technical Cayenne product Training Panamera product Training Sports Car Training (911, Boxter, Cayman) Macan New Generation Training PORSCHE CENTRE GURGAON Internal Sales Training Online Product Training NIIT UNIQUA TTT (Train the Trainer) training DELL INTERNATIONAL SERVICES Computer hardware troubleshooting & software for Dell computers Total solutions (Sales). American Culture, Voice & Accent (at Dell & E3r both), Collections, Customer Care, time management, self-excellence, Feedback Skills
- 7. ACHIEVEMENTS IN EXTRA CURRICULAR ACTIVITIES AT SCHOOLS & UNIV.LEVEL Rewarded College Colour-first year of college for representing Punjab, Haryana & HP at R.D. Sailing Camp held at INS Chilka, Orissa. Represented 1st Chandigarh Naval Unit NCC in National Integration Camp from 24. Dec 1999 to 04. Jan 2000 held at 14 Punjab Battalion, NCC, Nabha. Certified for Representing Punjab, Haryana and Himachal Pradesh in the Republic Day Camp Held at Chilka, Orissa. Participated in the Freedom Run held at Chandigarh on 18.08.87 in commemoration of 40th Anniversary of Indias Independence. Participated in School Bhangra Team consecutively for 6 years, won the first Prize on every occasion. Chosen best NCC cadet from Chandigarh, Punjab, Haryana & HP. National Level Player of Cricket. CERTIFICATIONS/TRAININGS PORSCHE INDIA Wave Training (History of Porsche) Technical for Non Technical Cayenne product Training Panamera product Training Sports Car Training (911, Boxter, Cayman) Macan New Generation Training PORSCHE CENTRE GURGAON Internal Sales Training Online Product Training NIIT UNIQUA TTT (Train the Trainer) training DELL INTERNATIONAL SERVICES Computer hardware troubleshooting & software for Dell computers Total solutions (Sales). American Culture, Voice & Accent (at Dell & E3r both), Collections, Customer Care, time management, self-excellence, Feedback Skills