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Sanoj Kumar
E-Mail id:sanojkumar117@gmail.com,Contact:91-9999011060, 91-8750036447.
Address:Mahipal pur,NearRadissonBlue Hotel,New Delhi:110037
Executive Summary
 A competentprofessional with6+yearsof richexperience inITInfrastructure Support, &Team
ManagementincludingAsset,Software management.
 To make a significantcontributiontothe growthof an organizationwithmyexperienceandskills
and be flexible tosuitthe requirementof the clients andthere byupgrade myself tomeetthe
corporate challengesahead
Professional Qualification:-
 One yearprofessional certificationfromIANTInstitute Delhi
(Hardware, MCSE, CCNA,FromIANTInstitute Pitampurain 2010 (New Delhi)
Certification:-
MCSA server2008
 WindowsServer2008 Active DirectoryConfiguration(70-640)
 Windowserver2008 Networkinfrastructure (70-642)
 Window server 2008 Server Administrator (70-646) .
Academic Education:-
 B.Sc. IT fromSikkimManipal University(SMU),Delhi 2011
 I.Sc (Math’s).FromBSEB Board Patnain 2008.
 H.Sc. fromBSEB Board Patna in2006
Organisational Experience
1. Tata Consultancy service (Payroll of Alethe consultingPvt.Ltd.).
Duration : 23 May 2013 to Till Date
Designation :Sr Systemadministrator.
Responsibilities:
 Installingandconfiguringexchangeserver2007, 2010 and 2013.
 Managing Exchange serversandperformingL1&L2 activitiesof creationof userE-mail id,User
mailbox andresource mailboxes,Database asperclient.
 Assign Mailbox size of user as per as Department.
 Manage the mail flow,SPAM,Virusissues,blockedemails.

 Maintainingdatabases(includingcompacting,indexingandfix ups) andmonitoringthe health
and performance of Exchange servers.
 Managing the mail trafficqueue.
 Email relatedincidentandproblemmanagement(asperSLA).
 ConfiguringAccountPolicy,Accessrightsandpassword control.
 Backup andrestorationof individual andmailbox databasesincase of corruptionandor
accidental deletion.
 Installation,configurationandtroubleshootingof window ActiveDirectoryandExchange server.
 Install andconfigure Exchange Roles,Databases,AddressListandMessage routing.
 Monitoringmailbox databasesandhighavailabilityDAG.
 MaintainExchange recipients,mailboxes,Connector,DistributionGroupsandPublicfolder.
 Configure and Troubleshoot client access, outlook anywhere, Federated Sharing etc.
 Perform daily health checks for the Exchange Server infrastructure through SCOM.
 Troubleshoot and support Exchange servers.
 Routing/Mail Flow issues.
 Troubleshoot issues both at the client (Microsoft outlook) and server side.
 Support and optimize operational procedures Documentation (change requests, procedures,
handover material, etc.)
 Maintain relevant open issues and tickets for the File Server environment (Disk expansion,
Volume expansion, File share changes etc.
 Message tracking and troubleshooting to resolve mail delivery issues.
 CAS/Mailbox, OWA, RPC/HTTPS, and Active Synch Configuration.
 Configuration of Exchange Policies.
 Maintenance & monitoring of huge enterprise wide IT Infrastructure with more than 10000
users with a server farm of around 200 Microsoft based servers.
 Provide L1&L2 Level SupporttoEnd usersand Application.
 Group Policy,File Replication,andAccountLockedoutissues.
 Creating& ManagingLocal /DomainUser accountsand Group,Organization units.
 Creatingand,managing,assigninguserrights&PermissiontoDomain users.
 Apply andmaintainsuitable technical skill tosupportthe organization wintel technologyandits
customerbase.
 Reporting&Documentationof DailyActivities.
 Work co-operativelywithateamthroughtarget,24/7 dedicatedsupporttoensure uninterrupted
availabilityof ITresources.
2. Pcs TechnologyLtd(Client:IBMIndiaPvtLtd)
Duration : Dec’2010 – Jan ’2013
Role : SystemSupportEngineer/Service DeskSupport - New Delhi .

 Providing technical support and troubleshooting related all the client application, Operating
system (Ubuntu 4.8, window 7) , Client hardware related issues etc.
 InstallingandMaintainsMicrosoftForefrontAntivirus.
 Desktop ,Domain , intranet, related issue
 Configure thunder bird mail, in Ubuntu (upgrading mail , Ms outlook to Thunder bird mail)
 Manage Domain user account through active directory
 Manage & Call Logs in Co-Desk (it’s a tool of IBMfor call management)
 Managing 24X7 IT Helpdesk operations and serving as single point of contact for the assigned
floor.
 Involved in L1 / L2 levels call for all user’s including VIP users as well
 Answer end-user calls/mails and record the call information
 Provide caller a case reference number.
 Perform initial problem determination so that the incident is appropriately assigned to the
correct supportresource.Anincidentisthe initialreportingof aproblemthroughitsresolution -
there may be many calls placed against an incident
 Determine and record initial severity level as defined in Service Level.
 Gather all required information for proper incident handling.
 Perform status update activity of the incident over the tool as per the severity of the incident
 Perform problem management and escalation
 Track incidents for analysis and reporting
 Provide feedback and update to callers through mail or call .
 Manage as per SLA agreement
 Perform root cause, trend analysis and generate performance reports
 Create knowledge base on frequently asked questions to Add users
 Providing support in Various Zone through Remote & Microsoft office communicator.
 Reset BlackBerry Device Password, Activation Password, configure mail in BlackBerry and
Android Mobile.
 Solely responsible for Vendor management, in Delhi location
 Having expertise in blackberry and mobile computing devices for VIP users.
 Responsible fordailyhandover management to next available engineer in shift for all pending
issues
 Involvedinknowledge management,creatingSOPanddocumentsforfloorstechnical issues for
knowledge transformation within team.
 Responsible for fulfillment of hardware related requests for all users.
 Responsible for daily report for the hardware related request at the end of the day.
 Responsible forFull &final relatedactivities and confirmation to HR for hardware returns from
employees.
 Involved in Quarterly software management audit.

 Monthly Physical Asset Verification (PAV) activity in zone for all hardware to ensure Asset
master database is updated all the time.
3. Trimax IT Infrastructure & Service Ltd(Client: SparshBPO)
Duration : Aug2010 to Dec 2010
Role :DesktopSupportEngineer
Responsibilities include
 Distinction of Providing Proper of Finacle , Aspect , Oracle, ECRM, CRM& Other software with
the ease of use andto solve the issue &Supporton any kindof technical issues which occurred
in the software
 HandledProcess:Aircel,PunjabNational Bank,Oriental Bank of Commerce & BSNL, Income Tax,
Crgms (Delhi Gov. Helpline.)
 Configuration , Backup and Troubleshooting of Ms Outlook , Outlook Express
 Monitoring, Troubleshooting of Hardware Problem in Desktop , Laptop.
 Configuration of New machine (Desktop ) as per user requirement
 Monitoring ,Implement & Updated McAfee Antivirus on Every computer in window xp
 Installation and configuration & Troubleshooting of CRM, Aspect 6.5& 5.2 Agent
 Keeping Track of Computer Hardware & Peripherals Inventory
 Perform Day to Day routine task as mention in Checklist
 Accept calls from service Desk and resolve user’s Problem in given time period
4. ComputerAllay
Duration : Feb’2009 to Aug’2010
Role : DesktopSupportEngineer/Field SupportEngineer.
NetworkingSkills:-
ON WINDOWXP,VISTA ,WIN 7,WIN 8 AndWindow server2003 & 2008
 Configuration&Troubleshootingof NetworkrelatedProblemsonWindowsxp,2003,Window7
,Window8
 Configure Active DirectoryTrusting,Transferroles, softwareDeploy,GroupPolicy.
 Configure Useraccounts,configure UserProfiles.
 ImplementationNTFSPermission,Backupservices,DiskManagement

 ConfigurationRISserver,Remote DesktopConnectionEtc.
 Configure VPN andTrouble shooting
 Implementing&Configurationof DNS,DHCP,inWin2003, 2008 server.
 Installationandconfigurationof MicrosoftExchange server, 2007, 2010,2013.
 Good knowledgeof Exchange server 2007, 2010, 2013.
 Creatinguseraccount,Assignmailbox size of userasperchecklist ProvidebyHRTeam.
Personal Details
 Name :- Sanoj Kumar
 FatherName :- Rajeshwarshah
 D.O.B :- 10-Nov-1991
 Marital status :- Married
 Language Know :- English,Hindi
 Nationality :- Indian
 PassportNo :- K0634410
 PassportExp :- 2021
Place: ________ Date: ____________
Sanoj Kumar
8750036447, 9999011060

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cv_Sanoj_Kumar

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