Cynthia Santa Gunawan resume
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Cynthia Santa Gunawan is an Indonesian national currently studying and working in Australia. She holds a Bachelor of Business in International Hotel and Resort Management from Blue Mountains International Hotel Management School. Cynthia has over 5 years of experience in customer service roles in hospitality, including positions at Sofitel Sydney Wentworth, The Carrington Hotel, McDonald's, and radio announcing in Indonesia. She is proficient in English, Indonesian, and Javanese with skills in Microsoft Office, video editing, and hotel systems.
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- 1. Cynthia Santa Gunawan Personal Details Date of Birth : 10 December 1994 Nationality : Indonesia Visa : Student Working Visa 8105 Mobile : +61 401 078 281 Email : Cynthiagunawan10@yahoo.com.au Education Details July 2013 Current Bachelor of Business in International Hotel and Resort Management Blue Mountains International Hotel Management School, Leura, NSW, Australia June 2013 Certificate IV in Holmes Institute Holmes Institute, 91 York Street, Sydney Further Training April 2013 Certificate III in Hospitality, CBD College, NSW April 2013 Barista, Australian Barista School, NSW July 2013 Responsible Service of Alcohol RSA Certificate, NSW Professional Working Experience July 2014 Current Food and Beverage Attendant Sofitel Sydney Wentworth, Sydney NSW 2000, Australia Food and Beverage Attendant in various events and functions such as Conference, Wedding, Meeting, Gala Dinner, and Cocktail Party - Work cohesively as a team member - Attentive to the needs of all guests in the function rooms providing them with dependable, punctual and enthusiastic service - Be fully conversant with all events that are taking place during the shift and be familiar with other food & Beverage Outlets within the hotel - Ensure all service areas and equipment is kept clean and organized - Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced - Setup outlet areas promptly and accurately to the specification described - Maintain hygiene food service technique during service September 2013 Food and Beverage Attendant March 2014 The Carrington Hotel, NSW 2780, Australia A la Cart辿 restaurant and Banquet attendant in the Carrington Hotel, Katoomba - Customer Service - Take responsibility of my own section - Sequence of Service - Taking order - Deliver orders promptly to the kitchen production area - Ensure that dockets are written clearly and correctly, Ensure accuracy by repeating orders to the guests - Perform the tasks of order taking and maximise sales opportunity through product knowledge and suggestive selling
- 2. February July 2013 Customer Service McDonalds Plaza, NSW, Australia McDonalds Harbourside, Darling Harbour, NSW, Australia - Cashiering - Customer service - Cleaning - Taking order - Put the order under the Micros March 2010 January Customer Service and Communication Agent 2013 P.T Doel Sumbang Parabola, Indonesia Customer service and communication agent in P.T Doel Sumbang Parabola, that work as part of the P.T DSB tour and Travel, and also TV channel. - Provide a warm welcome and farewell to all our guests - Provide an Excellent communication skills - Provide an Excellent service - Cashiering - Explain the products that company sells - Maximise sales revenues through up-selling and marketing programs - Manage guest requests, inquiries and complaints - Receive and forward a call - Demonstrated ability to resolve problems and conflict February 2012 Announcer January 2013 P.T Geronimo FM, 24 Bung Tarjo street, Gayam, Yogyakarta, Indonesia As the Winner of Young Announcer competition and as the Announcer and DJ for Geronimo Radio Station in Indonesia - Advertising and branding - Editing Music, editing tape, and do final touch of the music and taping - Disk Jockey - Announcing - Taping Language English, Indonesian, Javanese Skills Opera (Fidelio), Micros, Mastery of Microsoft Office Programs, Final cut program, Video editing, and the ability to work with operating systems (Windows and Max OSX) Referees List Trifena Monica (Company Operation Manager ) P.T Doel Sumbang Parabola, Indonesia P: +62 878 614 313 57 E: monik_dsb@yahoo.com Kimberly Ang (Front Office Trainer) Blue Mountains International Hotel Management School E: Kimberly.Ang@bluemountains.edu.au Roger Sargison (Front Office Trainer) Blue Mountains International Hotel Management School E: Roger.Sargison@bluemountains.edu.au Alexander Mooser (Banquet Operation Manager) Sofitel Sydney Wentworth E: H3665-sb7@sofitel.com P : +61 422 489 755