D Govender Profile
0 likes25 views
This document provides work experience, education, and skills information for an individual with over 15 years of experience in business process outsourcing (BPO). It lists the following roles held from 1997 to present: national manager of management information services, head of operations, multiple call center manager roles, research and development administration, call center supervisor, and call center agent. Educational achievements include a Bachelor of Commerce degree and professional certifications. Awards include regional and national recognition for best outsourced contact center and partnership. Technical skills include SCRUM master certification and experience with databases, reporting, and Agile methodologies.
1 of 1
Download to read offline
Recommended
NerushaMoodley_Curriculum Vitae_2
NerushaMoodley_Curriculum Vitae_2Nerusha Moodley
油
Nerusha Rungunathan is a female data analyst and collections portfolio manager living in East London, South Africa. She has over 15 years of experience in data analysis, business process development, and portfolio management. She holds a Bachelor of Commerce degree with honors in Information Systems and Technology from the University of KwaZulu-Natal and a Bachelor of Commerce degree from Rhodes University. Nerusha is currently employed as a collections portfolio manager at Real People, where she performs data transformation, analysis, testing, and process documentation.Sanjay_Prakash_Resume_May2016_AMS
Sanjay_Prakash_Resume_May2016_AMSSanjay Prakash Sharma (ITIL, CSQA, SCM)
油
This document is a cover letter and resume for Sanjay Prakash Sharma seeking an IT leadership position. Some key points:
- Sanjay has over 23 years of experience in IT service delivery leadership roles, managing teams of up to 100 people and accounts with annual revenues over $5 million.
- He has extensive experience across various industries and technologies including CRM, supply chain, retail, and banking software.
- Sanjay has a strong track record of transforming and optimizing IT service delivery through approaches like outsourcing, offshoring, and portfolio management to reduce costs and improve business value.
- He has led large, complex implementation projects on time and on budget for global clients such as HP,Mussie Kahsay resume
Mussie Kahsay resumeMussie Kahsay
油
This resume is for Mussie Kahsay. It lists his contact information, education history including Kingwood High School and degrees from Texas A&M-Commerce and Central Piedmont Community College. It then outlines his work experience in various roles such as trainer, server, taxi driver, and associate from 2008 to the present. It concludes with a list of skills including computer skills, languages spoken, and technical abilities.Angela L Miller resume 3-2015
Angela L Miller resume 3-2015Angela Miller
油
Angela Miller is an experienced IT professional with over 20 years of experience in roles of increasing responsibility. She has a diverse skill set including research, design, coding, testing, documentation, and system maintenance. Her experience includes positions at ConAgra Foods, First Data Resource, A-1 Direct Marketing, Sencore, and Communications Data Services where she supported various systems like SAP, PeopleSoft, Windows, Unix and transportation systems. She has certifications in ITIL and Project Management and education includes an Associate's degree in Computer Programming from Des Moines Area Community College. In her personal time, she volunteers with organizations like the American Legion Auxiliary, Nebraska Humane Society, and Boy Scouts.Tosha L Porter Resume 11
Tosha L Porter Resume 11Tosha Porter
油
Tosha Porter has over 10 years of experience in office administration, data entry, and customer service roles. She currently works as an Administrative Assistant at McKesson SpecialtyCare, where her responsibilities include generating daily and monthly reports and restructuring training manuals. Prior positions include Data Entry Specialist roles at Performance Dynamics and PFS Web, where she processed payments, entered customer information, and verified data accuracy. She also worked as an Account Collection Auditor and Payroll Clerk.Resume_Eakapot
Resume_EakapotEakapot Apaitan
油
This document contains personal and professional details about Mr. Eakapot Apaitan. It includes his education history, working experience at Kasikorn Bank and Hilti (Thailand) Ltd., extra-curricular activities, skills and training achievements. Mr. Apaitan has over 10 years of experience in roles involving business analysis, financial analysis, quality control, and operations and reports management. He holds a Master's degree in Agribusiness and Bachelor's degree in Accounting from Kasetsart University.Will McCloy CV May 2016
Will McCloy CV May 2016Will McCloy
油
Will McCloy is an experienced customer service delivery expert with over 20 years of experience managing teams and customer service operations across multiple industries. He specializes in best practices for customer service including Treating Customers Fairly and problem resolution. His most recent roles include Head of Service Management for Williams Lea Public Sector and eCommerce Service Delivery Manager for Aviva UK Life. He holds various ITIL certifications and a Cert HE in eCommerce, business and technology.KMAP_CV 2016
KMAP_CV 2016kaylord Maru Panopio
油
Kaylord Maru Panopio is a Reports Analyst with 3 years of experience in areas like business process improvement, data analysis, reporting, and client management. He holds a Bachelor's degree in Information Systems from the University of Santo Tomas. Currently working as a Work Force Reports Analyst and Back Office Support at Cash Flow Outsourcing Services Inc., Panopio aims to become a well-rounded IT professional through continued learning and skills development.REYNAN BELLEZA CASTILLO - BPA
REYNAN BELLEZA CASTILLO - BPAReinan Castillo
油
The document is a resume for Reynan Belleza Castillo, a Business Process Analyst. It outlines his education, work experience providing technical support and business process analysis, skills in areas like Agile methodology and SQL, and involvement in extracurricular activities during his schooling. It expresses that he is looking for a suitable position as a business process analyst in an ambitious company.Anuched_CV2016
Anuched_CV2016Anuched Sanubnan
油
This document contains a resume for Mr. Anuched Sanubnan applying for a full time job with an expected salary of 75,000 Baht. It includes his personal details, education history with a Bachelor's degree in Computer Science, and work experience including his current role as a Business System Solution & Analysis Assistant Manager at SCBLife and previous roles in IT and programming positions. It also lists his skills in computer programs, languages, and qualifications.Iain_Craigie
Iain_CraigieIain Craigie
油
Iain Craigie is an experienced IT professional with over 20 years of experience managing teams and providing IT support across various industries. He has a strong background in desktop support, network administration, and service desk management. His most recent role was as an IT Service Desk Manager at Technip, where he managed a team of desktop support analysts and implemented new processes around change management and incident communication.Marlabs Spring 2011 Job Opportunities
Marlabs Spring 2011 Job OpportunitiesHari Koman
油
Do you have the passion and drive to succeed? Bond with Marlabs, one of the most recognized employers in Information Technology Services. Global Company, Global opportunities!Johnkrischer 03 16
Johnkrischer 03 16John Krischer
油
Latest resume, not actively looking but for IT Sr. Manager or IT Director positions within 10-15 miles of Cupertino we could talkHugh McDonald_2016
Hugh McDonald_2016Hugh McDonald
油
Hugh M. McDonald is a Director of Account Management with over 30 years of experience in business process outsourcing, contact centers, and client management. He currently manages 3 outsourced accounts with over 1200 staff across 7 sites globally. His experience includes negotiating contracts, managing multi-site operations, and growing accounts through new business and service expansion. McDonald holds a B.Eng in Electrical Engineering and has received several achievement awards over his career for revenue and profit growth.Marlabs Fall 2011
Marlabs Fall 2011Marlabs
油
Marlabs is a growing technology company seeking graduate students and mid-level candidates for various job opportunities across the United States. They offer intensive skill training programs and placements in client consulting projects or their Global Technology Center. Open roles include positions involving Microsoft technologies like .NET, SharePoint, SQL Server, and Dynamics CRM, as well as Java/J2EE development and iPhone/iPad development. Candidates who complete the training will receive industry-standard compensation and benefits packages.Darshan parmar resume
Darshan parmar resumeDarshan Parmar
油
Darshan Narendra Parmar has 3.9 years of experience in management information systems, project management, and IT/business support. He holds a B.Sc. in Computer Science and has skills in Excel, PowerPoint, Oracle BI, data analysis, and reporting. Currently he works as an Executive at ATOS India on an Airbus ABC reporting project, where his responsibilities include change management, KPI reporting, data analysis, and presenting findings.Self introduction
Self introductionBenjamin Bowman
油
This document is a self-introduction by Ben Bowman. It provides details about his background, including that he is 30 years old, from Minocqua, WI, currently lives in Wausau, WI with his wife Jenna and daughter Harper. It outlines his education history, including an A.A.S. in IT from Northcentral Technical College and a B.S. in Information and Communication Technologies from the University of Wisconsin - Stout. It also lists his professional experience, including roles at Harley-Davidson, Peoples State Bank, and RMM Solutions where he currently serves as Systems Administrator and Service Team Lead.Marlabs Spring 2011 College Hiring
Marlabs Spring 2011 College HiringHari Koman
油
Marlabs is a growing technology company seeking graduate students and mid-level candidates for entry-level opportunities in areas such as .NET, SharePoint, BizTalk, SQL Server, Dynamics CRM, Java/J2EE, and iPhone/iPad development. Selected candidates will undergo a 6-8 week paid training program to enhance their skills before being assigned to client projects. The company has a diverse client portfolio and offers competitive compensation and benefits. Interested candidates should apply by emailing their resume with the desired job title.Aaron Prebil Resume.docx
Aaron Prebil Resume.docxAaron Prebil
油
Aaron Prebil completed an Associate in Applied Science Degree in Network Management from Minneapolis Business College in December 2015. His coursework covered topics such as computer applications, databases, IT support, Linux administration, Microsoft servers and operating systems, networking, hardware, programming logic, and security. He has experience as a Customer Service Supervisor at Walmart in Roseville, where he supports cashiers, troubleshoots problems, and manages customer complaints. Prior to that, he worked as a Cashier at Walmart in Cambridge.Rana Usama's CV
Rana Usama's CVRana Usama
油
Rana Usama Hussien is a Data Validation Analyst at Orange Business Services in Cairo, Egypt. She has certifications in Software Testing and IT Service Management. She has worked as a Web Developer and in Tool Support and Problem Management. Currently pursuing a Master's degree in Computer Science with a thesis on the relationship between software quality and performance. She has strong technical skills in languages like C#, ASP.Net, HTML, and databases like SQL and Oracle.Danielle Resume - updated 15-12-15
Danielle Resume - updated 15-12-15Danielle Basheer
油
Danielle Basheer is seeking a career opportunity as an Administrative Assistant or in a similar role. She has over 20 years of experience in administrative roles, most recently as an Administrative Assistant for Training Administration at TSTT, where she has worked since 2007. Prior to that, she held various roles in human resources, training, and information systems at TSTT. She has a Master's degree in Network Security and a Bachelor's degree in Business Computing. Her skills include proficiency in Microsoft Office, database systems, and computer literacy.Prem Sharma CV [2015] LinkedIn Version![Prem Sharma CV [2015] LinkedIn Version](https://cdn.slidesharecdn.com/ss_thumbnails/174fd12a-55c1-463a-b176-09be7c4c3412-150407091545-conversion-gate01-thumbnail.jpg?width=560&fit=bounds)
Prem Sharma CV [2015] LinkedIn VersionPrem Sharma
油
Prem Sharma has over 18 years of experience in various roles including senior administrator, customer service agent, business advisor, manager, and personal assistant. He has worked in a variety of industries such as retail, pensions/insurance, telecommunications, banking, and media/entertainment. Sharma is skilled in areas like communication, multi-tasking, meeting deadlines, and building relationships. He is seeking new opportunities to make use of his extensive experience and expertise.MELISSA MCDONOUGH
MELISSA MCDONOUGHMelissa (Mollie) McDonough
油
Melissa McDonough has over 20 years of experience in administration roles in both government and private sectors. She has worked in customer service, employment consulting, recruitment coordination, and various office administration roles. Her skills include proficiency in Microsoft Office, accounts receivable/payable, and the ability to work independently or as part of a team. She provides three referees to attest to her work history and qualifications.NathanDryerResume_11-24-14
NathanDryerResume_11-24-14Nathan Dryer
油
Nathan Dryer has over 6 years of experience in business analysis, product management, and data analytics. He led the functional design of a bank's first mobile apps and website, which increased the mobile user base from 20,000 to 400,000 in just 3 years and generated over $100 million in monthly mobile deposits. Currently a senior business analyst at Fifth Third Bank, his responsibilities include defining digital product requirements, managing projects, and creating executive reports.Marlabs Graduate Students Job Opportunities - Fall 2011
Marlabs Graduate Students Job Opportunities - Fall 2011Hari Koman
油
Marlabs 2011 Job Opportunities for Graduate Students of Fall 2011. Details of various opportunities, technology programs, company credentials and Center of Excellence and Innovation centers are enclosed. R rogari resume 2016
R rogari resume 2016Renee DeMatto-Rogari
油
This resume is for Renee' F. Rogari, who has over 10 years of experience in administrative roles. She has strong skills in Microsoft Office, QuickBooks, data entry at 50 wpm, and using multi-line phone systems. Her work history includes positions at Rapaport, Great Buns Bakery, and Gifford Consulting where she performed tasks like payroll, customer service, administrative work, and presentations. She has a high school diploma and additional business education. References are provided.michael-fronapfel-resume
michael-fronapfel-resumeMichael Fronapfel
油
Michael Fronapfel is a motivated professional with over 15 years of experience in help desk and call center operations management. He has a proven track record of efficiently balancing priorities and cultivating open communication. Fronapfel is skilled in training employees, conducting performance evaluations, and ensuring tasks are completed accurately and on time. He holds certifications in service desk management and ITIL foundations and has a bachelor's degree in computer information systems from the University of Phoenix.CV_MSTAN
CV_MSTANMae Tan
油
Mae Stephanie S. Tan is a SAP Certified Technology Associate SAP Security Consultant with over 4 years of experience managing user administration and authorizations across various SAP landscapes. She is proficient in SAP security, authorizations, BASIS and has experience in incident management and change management. Mae is seeking a position that utilizes her expertise in SAP security and authorizations.More Related Content
Similar to D Govender Profile (20)
REYNAN BELLEZA CASTILLO - BPA
REYNAN BELLEZA CASTILLO - BPAReinan Castillo
油
The document is a resume for Reynan Belleza Castillo, a Business Process Analyst. It outlines his education, work experience providing technical support and business process analysis, skills in areas like Agile methodology and SQL, and involvement in extracurricular activities during his schooling. It expresses that he is looking for a suitable position as a business process analyst in an ambitious company.Anuched_CV2016
Anuched_CV2016Anuched Sanubnan
油
This document contains a resume for Mr. Anuched Sanubnan applying for a full time job with an expected salary of 75,000 Baht. It includes his personal details, education history with a Bachelor's degree in Computer Science, and work experience including his current role as a Business System Solution & Analysis Assistant Manager at SCBLife and previous roles in IT and programming positions. It also lists his skills in computer programs, languages, and qualifications.Iain_Craigie
Iain_CraigieIain Craigie
油
Iain Craigie is an experienced IT professional with over 20 years of experience managing teams and providing IT support across various industries. He has a strong background in desktop support, network administration, and service desk management. His most recent role was as an IT Service Desk Manager at Technip, where he managed a team of desktop support analysts and implemented new processes around change management and incident communication.Marlabs Spring 2011 Job Opportunities
Marlabs Spring 2011 Job OpportunitiesHari Koman
油
Do you have the passion and drive to succeed? Bond with Marlabs, one of the most recognized employers in Information Technology Services. Global Company, Global opportunities!Johnkrischer 03 16
Johnkrischer 03 16John Krischer
油
Latest resume, not actively looking but for IT Sr. Manager or IT Director positions within 10-15 miles of Cupertino we could talkHugh McDonald_2016
Hugh McDonald_2016Hugh McDonald
油
Hugh M. McDonald is a Director of Account Management with over 30 years of experience in business process outsourcing, contact centers, and client management. He currently manages 3 outsourced accounts with over 1200 staff across 7 sites globally. His experience includes negotiating contracts, managing multi-site operations, and growing accounts through new business and service expansion. McDonald holds a B.Eng in Electrical Engineering and has received several achievement awards over his career for revenue and profit growth.Marlabs Fall 2011
Marlabs Fall 2011Marlabs
油
Marlabs is a growing technology company seeking graduate students and mid-level candidates for various job opportunities across the United States. They offer intensive skill training programs and placements in client consulting projects or their Global Technology Center. Open roles include positions involving Microsoft technologies like .NET, SharePoint, SQL Server, and Dynamics CRM, as well as Java/J2EE development and iPhone/iPad development. Candidates who complete the training will receive industry-standard compensation and benefits packages.Darshan parmar resume
Darshan parmar resumeDarshan Parmar
油
Darshan Narendra Parmar has 3.9 years of experience in management information systems, project management, and IT/business support. He holds a B.Sc. in Computer Science and has skills in Excel, PowerPoint, Oracle BI, data analysis, and reporting. Currently he works as an Executive at ATOS India on an Airbus ABC reporting project, where his responsibilities include change management, KPI reporting, data analysis, and presenting findings.Self introduction
Self introductionBenjamin Bowman
油
This document is a self-introduction by Ben Bowman. It provides details about his background, including that he is 30 years old, from Minocqua, WI, currently lives in Wausau, WI with his wife Jenna and daughter Harper. It outlines his education history, including an A.A.S. in IT from Northcentral Technical College and a B.S. in Information and Communication Technologies from the University of Wisconsin - Stout. It also lists his professional experience, including roles at Harley-Davidson, Peoples State Bank, and RMM Solutions where he currently serves as Systems Administrator and Service Team Lead.Marlabs Spring 2011 College Hiring
Marlabs Spring 2011 College HiringHari Koman
油
Marlabs is a growing technology company seeking graduate students and mid-level candidates for entry-level opportunities in areas such as .NET, SharePoint, BizTalk, SQL Server, Dynamics CRM, Java/J2EE, and iPhone/iPad development. Selected candidates will undergo a 6-8 week paid training program to enhance their skills before being assigned to client projects. The company has a diverse client portfolio and offers competitive compensation and benefits. Interested candidates should apply by emailing their resume with the desired job title.Aaron Prebil Resume.docx
Aaron Prebil Resume.docxAaron Prebil
油
Aaron Prebil completed an Associate in Applied Science Degree in Network Management from Minneapolis Business College in December 2015. His coursework covered topics such as computer applications, databases, IT support, Linux administration, Microsoft servers and operating systems, networking, hardware, programming logic, and security. He has experience as a Customer Service Supervisor at Walmart in Roseville, where he supports cashiers, troubleshoots problems, and manages customer complaints. Prior to that, he worked as a Cashier at Walmart in Cambridge.Rana Usama's CV
Rana Usama's CVRana Usama
油
Rana Usama Hussien is a Data Validation Analyst at Orange Business Services in Cairo, Egypt. She has certifications in Software Testing and IT Service Management. She has worked as a Web Developer and in Tool Support and Problem Management. Currently pursuing a Master's degree in Computer Science with a thesis on the relationship between software quality and performance. She has strong technical skills in languages like C#, ASP.Net, HTML, and databases like SQL and Oracle.Danielle Resume - updated 15-12-15
Danielle Resume - updated 15-12-15Danielle Basheer
油
Danielle Basheer is seeking a career opportunity as an Administrative Assistant or in a similar role. She has over 20 years of experience in administrative roles, most recently as an Administrative Assistant for Training Administration at TSTT, where she has worked since 2007. Prior to that, she held various roles in human resources, training, and information systems at TSTT. She has a Master's degree in Network Security and a Bachelor's degree in Business Computing. Her skills include proficiency in Microsoft Office, database systems, and computer literacy.Prem Sharma CV [2015] LinkedIn Version
Prem Sharma CV [2015] LinkedIn VersionPrem Sharma
油
Prem Sharma has over 18 years of experience in various roles including senior administrator, customer service agent, business advisor, manager, and personal assistant. He has worked in a variety of industries such as retail, pensions/insurance, telecommunications, banking, and media/entertainment. Sharma is skilled in areas like communication, multi-tasking, meeting deadlines, and building relationships. He is seeking new opportunities to make use of his extensive experience and expertise.MELISSA MCDONOUGH
MELISSA MCDONOUGHMelissa (Mollie) McDonough
油
Melissa McDonough has over 20 years of experience in administration roles in both government and private sectors. She has worked in customer service, employment consulting, recruitment coordination, and various office administration roles. Her skills include proficiency in Microsoft Office, accounts receivable/payable, and the ability to work independently or as part of a team. She provides three referees to attest to her work history and qualifications.NathanDryerResume_11-24-14
NathanDryerResume_11-24-14Nathan Dryer
油
Nathan Dryer has over 6 years of experience in business analysis, product management, and data analytics. He led the functional design of a bank's first mobile apps and website, which increased the mobile user base from 20,000 to 400,000 in just 3 years and generated over $100 million in monthly mobile deposits. Currently a senior business analyst at Fifth Third Bank, his responsibilities include defining digital product requirements, managing projects, and creating executive reports.Marlabs Graduate Students Job Opportunities - Fall 2011
Marlabs Graduate Students Job Opportunities - Fall 2011Hari Koman
油
Marlabs 2011 Job Opportunities for Graduate Students of Fall 2011. Details of various opportunities, technology programs, company credentials and Center of Excellence and Innovation centers are enclosed. R rogari resume 2016
R rogari resume 2016Renee DeMatto-Rogari
油
This resume is for Renee' F. Rogari, who has over 10 years of experience in administrative roles. She has strong skills in Microsoft Office, QuickBooks, data entry at 50 wpm, and using multi-line phone systems. Her work history includes positions at Rapaport, Great Buns Bakery, and Gifford Consulting where she performed tasks like payroll, customer service, administrative work, and presentations. She has a high school diploma and additional business education. References are provided.michael-fronapfel-resume
michael-fronapfel-resumeMichael Fronapfel
油
Michael Fronapfel is a motivated professional with over 15 years of experience in help desk and call center operations management. He has a proven track record of efficiently balancing priorities and cultivating open communication. Fronapfel is skilled in training employees, conducting performance evaluations, and ensuring tasks are completed accurately and on time. He holds certifications in service desk management and ITIL foundations and has a bachelor's degree in computer information systems from the University of Phoenix.CV_MSTAN
CV_MSTANMae Tan
油
Mae Stephanie S. Tan is a SAP Certified Technology Associate SAP Security Consultant with over 4 years of experience managing user administration and authorizations across various SAP landscapes. She is proficient in SAP security, authorizations, BASIS and has experience in incident management and change management. Mae is seeking a position that utilizes her expertise in SAP security and authorizations.D Govender Profile
- 1. Work Experience Education Bachelor of Commerce Information Systems and Business Management 2001 Management Development Program (MDP) 2007 Prince2 Foundations 2010 Holy Family College Matric Exemption Class of 1996 National Manager Management Information (MI) (2011 2013) End to End Automated MI Services for 11 BPO outsources call centers. Database management, Timesheet Automation, Executive Reporting. SQL, Qlikview, Agile Scrum, SSRS Head of Operations (2015 Current) Call Centre Manager (2013 2015) 300 Seats, Inbound, Outbound, Back Office Fulfillment, E-Mail, 9 Lines of Business Call Centre Manager Support Services (2009 2011) Departmental Head for: Quality, MI, BI, Training, Workforce Management, Facilities. Supporting the Operation of 750 FTE Call Centre Manager (2008 2009) Key Accounts Manager (2006 2008) Operations Manager (2005 2006) 350 Seats. First and second line Broadband Support. UK Customer Operations Manager (2005) Team Leader (2004 2005) Call Centre Agent (2003 2005) 1000 Seats. First and second line Broadband Support. American Customer Research and Development Administration (2000 2003) Call Centre Supervisor (1998 2000) Call Centre Agent (1997 1998) Pool Care Helpdesk, Administration of Lab Test Results on various pool care products Awards Regional Winner Best Outsourced Contact Centre SAA (2015) Finalist Nationals Best Outsourced Contact Centre SAA (2015) Finalist Best Outsourced Partnership SAA (2015) Finalist Best Outsourced Partnership SAA (2014) Technical Skills | Experience +27 (0) 82 807 7281 dgovender97512@gmail.com za.linkedin.com/in/devengovender97512 SCRUM Master Certified 2013 BPO Outsourcing Professional, with 15 years industry experience. Specialist in the Telecommunications and Aviation vertical, with expertise in Operational Management, Workforce Optimization, Management Information and BPO Consulting. Devendra Govender - Serve Your People To Drive Success