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Deborah J Muller
2377 Main Street
Apt C106
Ferndale WA 98248
206-327-1246 dmmuller4@msn.com
D+H Financial, Bothell WA June 2013-Present
Client Services & Support Specialist
ï‚· Responsible and Accountable for providing support assistance on multiple software
products or components
ï‚· Ensure Client Satisfaction by responding to requests for assistance
ï‚· Accept responsibility for, coordinate and track issues to resolution/conclusion
ï‚· Thoroughly document all interactions with clients in case tracking system
ï‚· Escalate complex and/or client sensitive issues
ï‚· Document client suggestion and provide work-around solutions when possible
ï‚· Maintain proficient knowledge of job related information as required
ï‚· Maintain a general knowledge of D+H product usage within designated operating
systems
Atlas International, Seattle WA July 2008 June 2013
International Relocation Coordinator
ï‚· Coordinate Military moves of household goods and unaccompanied baggage around the
world
ï‚· Coordinate packing, Loading, and delivery of Military shipments
ï‚· International Household goods move management (Codes 4, 5 and T)
ï‚· Domestic household goods move management (Codes 1 and 2)
ï‚· International baggage shipments (Code J)
ï‚· Dedicated to providing customer service and VIP personal care for service members
Unemployment Security, Seattle WA May 2009 July 2009
Intake Specialist 1
ï‚· Establish new Unemployment claims
ï‚· Establish Combined State wage claims, Military claims and out of State wage claims
ï‚· Establish and file Extended Benefit claims
ï‚· Provided assistance to Customers who did not qualify for Unemployment benefits
UWIN Financial Orem, UT October 2007-March 2008
Customer Service Manager
ï‚· Recruited to setup a new Customer Service Department
ï‚· Implemented software system, Distributors use to maintain information, send emails,
post advertisements, schedule events
ï‚· Established procedures, wrote training manual for Back Office Support
ï‚· Hire and train Customer Service Representatives
ï‚· Assist in creating Employee Handbook, policies and procedures
ï‚· Create Business card order form, Employee Performance forms
ï‚· Gave Employee performance reviews
ï‚· Create Corporate letters provided to Distributers
Harland Financial Solutions, Bothell WA May 2006-October 2007
Software Analyst
ï‚· Performed testing on new Software release/upgrades
ï‚· Installation, use and troubleshooting of software systems
ï‚· Provided communication assistance via email, phone and in writing
ï‚· Problem solving for users of the software
ï‚· Manage and prioritize workflow
Washington Mutual Seattle, WA May 2000 – May 2006
Correspondence Specialist Escalation and Executive Response Team (2004-2006)
ï‚· Process escalated issues in a timely manner, including executive complaints (QSM)
ï‚· Services (acquired) Dime Loan escalated tasks while meeting deadlines on other
escalated issues
ï‚· Committed to achieving 100% quality scores by meeting individual and team goals
ï‚· Specialized skills as well as train and assist fellow teammates with questions concerning
acquired servicing systems
Customer Service Support Specialist II (2003-2004)
ï‚· Provide assistance to internal and External Customers on all types of loans
ï‚· Utilized knowledge of Mortgage and Consumer loans
ï‚· Research and respond to all levels of issues
ï‚· Worked well under pressure with fellow Employees and other Department
ï‚· Participat in testing of new Mortgage Support system prior to implementation
ï‚· Testing of different functions of system confirming compatibility with the needs for
servicing of Mortgage Loans
ï‚· General Ledger Training
Customer Service Support Specialist I (2000 – 2003)
ï‚· Provide assistance to Customer issues with their Consumer Loans
ï‚· Assist in setting up Autopay
ï‚· Open trouble tickets
ï‚· Open tasks to research missing payments
ï‚· Assist in waiving and assessing fees
ï‚· Answer loan questions and provide information to assist in resolving issue
GM Nameplate, Seattle WA 1977-1993
Quality Control Lead
Metal Fabrication
Silk Screen Printer
Inspection
Employment/Education
Payment research, General Ledger, Internal Technical Training courses
Interlinq Software Analyst training
Microsoft Word
Windows
Accel
Beginner Crystal Report
Beginner SQL
Deborah J Muller

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Deborah J Muller

  • 1. Deborah J Muller 2377 Main Street Apt C106 Ferndale WA 98248 206-327-1246 dmmuller4@msn.com D+H Financial, Bothell WA June 2013-Present Client Services & Support Specialist ï‚· Responsible and Accountable for providing support assistance on multiple software products or components ï‚· Ensure Client Satisfaction by responding to requests for assistance ï‚· Accept responsibility for, coordinate and track issues to resolution/conclusion ï‚· Thoroughly document all interactions with clients in case tracking system ï‚· Escalate complex and/or client sensitive issues ï‚· Document client suggestion and provide work-around solutions when possible ï‚· Maintain proficient knowledge of job related information as required ï‚· Maintain a general knowledge of D+H product usage within designated operating systems Atlas International, Seattle WA July 2008 June 2013 International Relocation Coordinator ï‚· Coordinate Military moves of household goods and unaccompanied baggage around the world ï‚· Coordinate packing, Loading, and delivery of Military shipments ï‚· International Household goods move management (Codes 4, 5 and T) ï‚· Domestic household goods move management (Codes 1 and 2) ï‚· International baggage shipments (Code J) ï‚· Dedicated to providing customer service and VIP personal care for service members Unemployment Security, Seattle WA May 2009 July 2009 Intake Specialist 1 ï‚· Establish new Unemployment claims ï‚· Establish Combined State wage claims, Military claims and out of State wage claims ï‚· Establish and file Extended Benefit claims ï‚· Provided assistance to Customers who did not qualify for Unemployment benefits UWIN Financial Orem, UT October 2007-March 2008
  • 2. Customer Service Manager ï‚· Recruited to setup a new Customer Service Department ï‚· Implemented software system, Distributors use to maintain information, send emails, post advertisements, schedule events ï‚· Established procedures, wrote training manual for Back Office Support ï‚· Hire and train Customer Service Representatives ï‚· Assist in creating Employee Handbook, policies and procedures ï‚· Create Business card order form, Employee Performance forms ï‚· Gave Employee performance reviews ï‚· Create Corporate letters provided to Distributers Harland Financial Solutions, Bothell WA May 2006-October 2007 Software Analyst ï‚· Performed testing on new Software release/upgrades ï‚· Installation, use and troubleshooting of software systems ï‚· Provided communication assistance via email, phone and in writing ï‚· Problem solving for users of the software ï‚· Manage and prioritize workflow Washington Mutual Seattle, WA May 2000 – May 2006 Correspondence Specialist Escalation and Executive Response Team (2004-2006) ï‚· Process escalated issues in a timely manner, including executive complaints (QSM) ï‚· Services (acquired) Dime Loan escalated tasks while meeting deadlines on other escalated issues ï‚· Committed to achieving 100% quality scores by meeting individual and team goals ï‚· Specialized skills as well as train and assist fellow teammates with questions concerning acquired servicing systems Customer Service Support Specialist II (2003-2004) ï‚· Provide assistance to internal and External Customers on all types of loans ï‚· Utilized knowledge of Mortgage and Consumer loans ï‚· Research and respond to all levels of issues ï‚· Worked well under pressure with fellow Employees and other Department ï‚· Participat in testing of new Mortgage Support system prior to implementation ï‚· Testing of different functions of system confirming compatibility with the needs for servicing of Mortgage Loans ï‚· General Ledger Training
  • 3. Customer Service Support Specialist I (2000 – 2003) ï‚· Provide assistance to Customer issues with their Consumer Loans ï‚· Assist in setting up Autopay ï‚· Open trouble tickets ï‚· Open tasks to research missing payments ï‚· Assist in waiving and assessing fees ï‚· Answer loan questions and provide information to assist in resolving issue GM Nameplate, Seattle WA 1977-1993 Quality Control Lead Metal Fabrication Silk Screen Printer Inspection Employment/Education Payment research, General Ledger, Internal Technical Training courses Interlinq Software Analyst training Microsoft Word Windows Accel Beginner Crystal Report Beginner SQL