Design is Culture

Aug 29, 20160 likes1,553 views

This talk was given as part of a panel discussion ��Designing within a healthcare system: challenges and strategies�� at HxRefactored 2016 on April 5, 2016

DESIGN IS CULTURE
Panel Discussion: ��Designing within a healthcare system:
challenges and strategies��
HxRefactored Conference
April 5, 2016
Jeremy Beaudry
Experience Design Strategist
@jeremybeaudry

SOME MIGHT SAY
our healthcare systems are complex
��Your
?New
?Health
?Care
?System��,
?U.S.
?Joint
?Economic
?Commi=ee,
?Republican
?Sta?
?

DESIGN ?
?HEALTHCARE
a whole lotta wicked problems (job security!)
Kaiser
?Permanente
?InnovaFon
?Consultancy
?

OOPS, I ACCIDENTALLY
BROKE YOUR STRATEGY
what designers do bumps up against
organizational strategy and culture
so let��s be intentional (er, strategic)
about our impact in that space

ORGANIZATIONAL CULTURE
is for the grown-ups
Herman
?Miller��s
?O?ce
?Cubicle
?(source:
?Ge=y
?Images)
?

ORGANIZATIONAL CULTURE
��the way things are done around here��

?

?

?

?

?

?

?

?

?

?

?

?

?

?

?

?

?

?

?

?

?
ARTEFACTS

?

?

?

?

?

?

?

?

?

?

?

?

?
VALUES
UNDERLYING
ASSUMPTIONS
��OrganizaFonal
?culture
?and
?quality
?of
?healthcare,��
?HTO
?Davies
?et
?al.
?

ORGANIZATIONAL CULTURE
��the way things are done around here��
ARTEFACTSVALUES
UNDERLYING
ASSUMPTIONS

ORGANIZATIONAL CULTURE
in healthcare systems

ORGANIZATIONAL CULTURE
in healthcare systems
ARTEFACTSVALUES
UNDERLYING
ASSUMPTIONS

CHANGE IS GONNA COME
from within or without, by carrot or by stick

Expressed by
Using non-verbal modelling media
Visual thinking and visualization
Visual
Seeing constraints as opportunities
Brainstorming, thinking outside of the box
Divergent thinking
Design Values
Generative, solutions-focused,
optimistic
Action-oriented and experimental Learn by doing
Making, prototyping
Iteration
Enacting
Empathic
Re?ective
Integrative thinking
Collaborative
Talking to and listening to people
Understanding the experiences of people
Self awareness, evaluation, learning
Systems thinking
Synthesis and sensemaking
Employing abductive reasoning
Informed Intuition
Interdisciplinary
Co-creative
Inclusive and participatory

Expressed by
Seeing constraints as opportunities
Brainstorming, thinking outside of the box
Divergent thinking
Design Values
Generative, solutions-focused,
optimistic
Action-oriented and experimental Learn by doing
Making, prototyping
Iteration
Enacting
Empathic
Re?ective
Integrative thinking Systems thinking
Talking to and listening to people
Understanding the experiences of people
Self awareness, evaluation, learning
Synthesis and sensemaking
Employing abductive reasoning
Informed Intuition
Collaborative Interdisciplinary
Co-creative
Inclusive and participatory
Using non-verbal modelling media
Visual thinking and visualization
Visual

DESIGN CHANGES CULTURE
emphasizing embodied interactions

DESIGN CHANGES CULTURE
inspiring meaningful action

DESIGN CHANGES CULTURE
building shared understanding

DESIGN CHANGES CULTURE
making an argument for how we might live

DESIGN CHANGES CULTURE
ARTEFACTSVALUES
UNDERLYING
ASSUMPTIONS
co-creation with
stakeholders
listening to end users
divergent thinking
visualization and
visual thinking
informed intuition
rapid prototyping
inclusivity and
participation
learning by doing
and failing faster
generative research
interdisciplinarity
connecting dots
making the invisible visible

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Design is Culture

1. DESIGN IS CULTURE Panel Discussion: ��Designing within a healthcare system: challenges and strategies�� HxRefactored Conference April 5, 2016 Jeremy Beaudry Experience Design Strategist @jeremybeaudry

2. SOME MIGHT SAY our healthcare systems are complex ��Your ?New ?Health ?Care ?System��, ?U.S. ?Joint ?Economic ?Commi=ee, ?Republican ?Sta? ?

3. DESIGN ? ?HEALTHCARE a whole lotta wicked problems (job security!) Kaiser ?Permanente ?InnovaFon ?Consultancy ?

4. OOPS, I ACCIDENTALLY BROKE YOUR STRATEGY what designers do bumps up against organizational strategy and culture so let��s be intentional (er, strategic) about our impact in that space

5. ORGANIZATIONAL CULTURE is for the grown-ups Herman ?Miller��s ?O?ce ?Cubicle ?(source: ?Ge=y ?Images) ?

6. ORGANIZATIONAL CULTURE ��the way things are done around here�� ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ARTEFACTS ? ? ? ? ? ? ? ? ? ? ? ? ? VALUES UNDERLYING ASSUMPTIONS ��OrganizaFonal ?culture ?and ?quality ?of ?healthcare,�� ?HTO ?Davies ?et ?al. ?

7. ORGANIZATIONAL CULTURE ��the way things are done around here�� ARTEFACTSVALUES UNDERLYING ASSUMPTIONS

8. ORGANIZATIONAL CULTURE in healthcare systems

9. ORGANIZATIONAL CULTURE in healthcare systems ARTEFACTSVALUES UNDERLYING ASSUMPTIONS

10. ORGANIZATIONAL CULTURE in healthcare systems ARTEFACTSVALUES UNDERLYING ASSUMPTIONS

11. ORGANIZATIONAL CULTURE in healthcare systems ARTEFACTSVALUES UNDERLYING ASSUMPTIONS

12. CHANGE IS GONNA COME from within or without, by carrot or by stick

13. DESIGN IS CULTURE

14. Expressed by Using non-verbal modelling media Visual thinking and visualization Visual Seeing constraints as opportunities Brainstorming, thinking outside of the box Divergent thinking Design Values Generative, solutions-focused, optimistic Action-oriented and experimental Learn by doing Making, prototyping Iteration Enacting Empathic Re?ective Integrative thinking Collaborative Talking to and listening to people Understanding the experiences of people Self awareness, evaluation, learning Systems thinking Synthesis and sensemaking Employing abductive reasoning Informed Intuition Interdisciplinary Co-creative Inclusive and participatory

15. Expressed by Seeing constraints as opportunities Brainstorming, thinking outside of the box Divergent thinking Design Values Generative, solutions-focused, optimistic Action-oriented and experimental Learn by doing Making, prototyping Iteration Enacting Empathic Re?ective Integrative thinking Systems thinking Talking to and listening to people Understanding the experiences of people Self awareness, evaluation, learning Synthesis and sensemaking Employing abductive reasoning Informed Intuition Collaborative Interdisciplinary Co-creative Inclusive and participatory Using non-verbal modelling media Visual thinking and visualization Visual

16. DESIGN CHANGES CULTURE emphasizing embodied interactions

17. DESIGN CHANGES CULTURE inspiring meaningful action

18. DESIGN CHANGES CULTURE building shared understanding

19. DESIGN CHANGES CULTURE making an argument for how we might live

20. DESIGN CHANGES CULTURE ARTEFACTSVALUES UNDERLYING ASSUMPTIONS co-creation with stakeholders listening to end users divergent thinking visualization and visual thinking informed intuition rapid prototyping inclusivity and participation learning by doing and failing faster generative research interdisciplinarity connecting dots making the invisible visible

21. DESIGN IS CULTURE Panel Discussion: ��Designing within a healthcare system: challenges and strategies�� HxRefactored Conference April 5, 2016 Jeremy Beaudry Experience Design Strategist @jeremybeaudry Thanks!

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