DK resume - 2016.05.14
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Dennis Kim is an MBA candidate at the Rotman School of Management, University of Toronto with a 3.84 GPA and GMAT score of 720. He has over 10 years of experience in analytics roles for companies like Rogers Communications and Parsons. Currently, he is a Senior Analyst at Rogers Communications where he develops forecasting programs, assists with business reviews, and prepares initiative submissions.
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- 1. Dennis Kim, CPA, CMA 40 Catherwood Court Toronto, ON M1W 1S1 (416) 417-2446 dennis.kim17@rotman.utoronto.ca EDUCATION Rotman School of Management, University of Toronto, Toronto, ON M.B.A. Candidate, 2017 3.84 GPA, GMAT 720, Consulting major Elected as Sports Director for the Graduate Business Council (GBC) Acted as the Rotman coordinator for over 15 teams in the University of Toronto Intramurals 2015/2016 session University of Toronto, Toronto, ON B. Comm, 2007 Specialization in Commerce with a Major in Economics President, Organizational Development Alliance, organized LSAT/GMAT competition & consulting industry seminars EMPLOYMENT EXPERIENCE ROGERS COMMUNICATIONS, Toronto, ON Senior Analyst, Business Planning, Jan 2015-Present Awarded the Annual Directors Challenge 2015 for the Planning & Coordination Dept. (Customer Experience Org.) Recognized by a vote from the VP and Directors in the Planning & Coordination Dept. Developed a prioritization methodology for competing business initiatives in the Customer Experience Org. Assisted in the development and coordination of the Rogers Net Promoter Score (NPS) forecasting program Assists with the coordination and development of monthly and quarter business reviews for C-level executives Assists leads in preparing their initiative submissions through the stage gate review process PARSONS, Markham, ON Senior Financial Analyst, 20132015 Developed a follow up process to reduce unbilled revenue and track progress with contract change requests Developed and coordinated the monthly Project Status Reporting to monitor project risk from cost overruns by monitoring unbilled revenue, accounts receivable and earned revenue ROGERS COMMUNICATIONS, Toronto, ON Capacity Planning Analyst, 20102013 Forecasted call centre volume, AHT, load factor within +/- 5% at the 7-90 day level for the Customer Service queues Acted as team lead in providing reporting and variance analysis for the weekly Executive Dashboard Report Acted as team lead in providing service level risk analysis and staffing capacity for front-line agent training MANCHU WOK INC, Markham, ON Marketing Analyst, 20072009 Forecasted, reported and reviewed four major food promotions to mitigate impact from the 2008 recession Developed and coordinated the first system-wide quarterly competitor pricing review, to analyze opportunities to revise pricing based on geographic regions Coordinated, analyzed and reported on the first system-wide mystery shopper program provided linkages to upselling tactics and led to an overhaul of the customer service training process ADDITIONAL ACHIEVEMENTS & INTERESTS Completed the Chartered Financial Analyst exams: level 1 in Dec 2010, level II in Jun 2011 and level III in Jun 2012 Finance Lead, New Hope Fellowship: signing authority; collect, count and deposit donations; organize tax receipts Softball Coordinator, New Hope Fellowship: coaches three teams in the Korean Christian Softball Association 2009 US Open Haidong Gumdo Black Belt Champion: 3rd Degree Black Belt in a Korean Martial Art