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AMIT KUMAR (MR.)
HOSPITALITY, RESTAURANT OPERATIONS, CUSTOMER SERVICE
3 Rimu Street Te Kuiti Waitomo 3910
.
+64 224265236
✉ amit.kumarmgs@yahoo.in
EXPERTISE
Guest Relations
Front Office Service
F&B Services
Handling Complaints
Managing Events
Catering / Kitchen Assistant
Food & wine pairing
Budgeting & finance
Cost control
Strategic planning
Sales & Marketing
Business Development
Banquet Work
Barista Skills
Bar Tender Skills
Restaurant Operations
Health & Safety Procedure
CERTIFICATION's
LCQ: License controller
qualification
Manager's certificate
REFERENCE'S
Available Upon Request
PERSONAL STATEMENT
"A self-motivated Hospitality & Restaurant Operations Professional with a positive
approach and the ability to lead and motivate others whilst delivering eﬀective business
results. I have the track record of achieving targets in all areas of hospitality, including
guest satisfaction, reward enrollment and much more. I implement and maintain the
highest standards of hotel service, and deliver an unforgettable guest service. Has a long
track record of increasing customer loyalty and retention, having an in-depth
understanding of the tasks, responsibilities and skills involved in Customer Service,
Banquet, Catering, Event Management, Hospitality, Operations work. Currently looking
for an exciting opportunity within an establishment that is committed to personal and
career development"
KEY SKILLS & CORE COMPETENCIES
Planning & Organizing Skills: I am adept at setting deadlines, managing competing
priorities and responding to a changing environment to deliver results.
Excellent Communication & Interpersonal Skills and the ability to motivate others:
I have developed my verbal communication skills through varied employment, and
through contributing to group work at a university.
Business Communication Skills: I gained valuable skills and experience in research
methods and academic writing.
Good Team Player With Ability To Lead: My studies and employment have taught me
how to work and co-operate with others and take on a leadership role, where needed, to
align team efforts and goals.
Quality Oriented: I am committed to the effort and insight required to provide optimum
results at all time.
Analysis & Problem Solver: I use active listening, initiative and sound judgment to
efficiently analyses and resolve problems.
Client Service Skills: My experience includes identifying customer needs and providing
solutions, successfully applying company policies, and maintaining cultural sensitivity.
WORK RELATED SKILLS
Extensive and relevant knowledge of good food and wine.
Enthusiasm for creating delicious food and providing a great service.
An eye for detail and the ability to drive consistent brand standards.
The experience of managing people and driving business performance.
The experience of organising private functions including parties and weddings etc.
Supervisory experience of catering assistants.
Able to address inappropriate Infection prevention and control practices.
Familiar with all cash handling & Credit card payment procedures.
Have a full knowledge of all food & beverage policies and procedures.
Having a professional manner with an emphasis on hospitality and guest service.
Managing & organizing all hotel operations work
Proven track record in delivering financial results

ACADEMIA
2014 NZQA Level 7 : Diploma In Business Management In
Tourism& Hospitality
NTEC Group, New Zealand
2011 Bachelors Of Hospitality Management
Edinburgh Napier University, Scotland
WORK EXPERIENCE
Dec 2015 -
Present
Cafe & Bar Service / Acting Duty Manager
THL TourismHolding Ltd., Waitomo, NewZealand
Observe and evaluate team members and work procedures to
ensure quality high standards are met and service is executed well,
and complete disciplinary write-ups when required.
Assign duties, responsibilities, and workstations to employees in
accordance with work requirements and their abilities and
strengths, allowing for a ﬂow within the restaurant where everyone
is comfortable.
Control inventories of Restaurant & Bar and report shortages to
designated personnel.
Actively promote health and safety practices within the team
Recommend measures for improving work procedures and team
member performance to increase service quality and enhance job
safety.
Sep 2015 -
Nov 2015
Steward - Kitchen Operations
Copthorne Hotel, Auckland, NewZealand
Preparing, cooking and serving meals for pupils, staff and visitors.
Keeping the working area, kitchen and canteen clean and tidy.
Applying hygiene and safety regulations. Maintaining the kitchen
equipment, utensils and machinery.
Oct 2014 -
Aug 2015
Attendant - Kitchen Services
Hilton Hotel, Auckland, NewZealand
Preparing, cooking and serving meals for pupils, staff and visitors.
Keeping the working area, kitchen and canteen clean and tidy.
2011 - 2012 Executive - Front Office
Holiday Inn Express, Louisiana, USA
Responsible for frontline customer service operations by
multitasking on calls, emails, web-based chat portal.
2011 - 2012 Assistant Manager - Restaurant Operations
Mike Anderson Sea Food, Louisiana, USA
Preparing food for pupils who have special dietary requirements.
Helping the chef to prepare snacks, breakfast and meals.

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Amit Kumar CV March

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