Donna Dorsey Resume
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Donna Dorsey has over 20 years of experience in customer service, medical billing, and office management. She currently works as the Denials and Contract Management supervisor for UAMS Hospital Billing Services, where she interacts with insurance companies to review denied claims and write off unpaid accounts. Previously, she held positions as an Account Manager at Staffmark where she coordinated staffing needs for clients, and as an Admissions/SW Supervisor at White County Medical Center where she created training programs and monitored customer service. Dorsey seeks a stable position where she can utilize her extensive medical billing, office management, and customer service skills.
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- 1. Donna Dorsey 16 Mohawk Dr Searcy, AR 72143 Phone: 501-388-9838 Email: dorsey-donna@att.net Objective: To obtain a position where I am utilizing all of my training, customer service and experience; with a stable company. Skills: Accounts Payable Purchasing Employee Scheduling Micro-soft office Account Receivable Invoicing Marketing Relay Assurance Medipak Customer Service Office Manager Ascent Managing Benefits Medical Billing Customer Service PIC Employment History: 2011 to present UAMS Hospital Billing Services 501-614-2800 Supervisor: Jonathan Mhlanga Title: Denials and Contract Management Duties: •Interacts with insurance companies primarily over the phone, by email and mail •Review documents via computer and by mail to determine denial of insurance process •Responsible for writing off contractual and non payable accounts, billing accounts to patients, or sending patients to the collections team. Summary: Provide auditing for assigned accounts and other accounts as necessary. Assesses medical insurance payments for billing purposes, promotes team satisfaction and continued good will by reinforcing and maintain good customer relations. Utilize up to 10 computer programs to obtain the best payment and processing of insurance claims for UAMS. 2010 to 2011 Staffmark 501-279-7000 Supervisor: Tonya Elliott Title: Account Manager Duties: •Interacts with customers primarily over the phone •Coordinated interviews, screened candidates, administered appropriate tests and review them, verify employment references. •Act as liaison between employees and clients, monitor attendance and performance. 1
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- 4. Education: Lakenheath American High School Lakenheath , England 1975 Keiser College, Melbourne, FL AS in Medical Assisting 1996 RMA and RPT certification AMA Registered 1996 to 2000 CMA certification AHIMA 1997 to 2000 University of Phoenix BS/Business Management 2006 Certified Medical Coder USCS on going 4