Doris Thomas updated resume
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Doris Thomas is a customer service professional with over 15 years of experience in various industries including healthcare, staffing agencies, and medical offices. She has a track record of reliable and efficient work with strong attention to detail. Her resume highlights skills in data entry, reception work, customer service, and providing assistance to residents, patients, families and staff.
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Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal computer.
Transcribed recorded messages and practitioner's diagnosis and recommendations into patient's medical
record. Transmitted correspondence and medical records by mail, e-mail, and fax. Greeted visitors,
ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as
laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Maintained
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diagnostic appointments and medical consultations. Took dictation in shorthand.tw
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Christine Miller is a medical assistant and unit secretary with over 5 years of experience working in medical facilities. She has skills in areas such as Microsoft Office, medical records management, data entry, bookkeeping, filing, taking patient vitals, and being certified in CPR, AED, and Pinwheel. Her professional experience includes working as a medical assistant at Otis R. Bowen Center from 2013 to 2014 and as a unit secretary/MHT at Memorial Epworth Center from 2011 to 2012. She is currently working toward a Bachelor of Science in Nursing degree from Indiana University South Bend.Doris Thomas updated resume
- 1. Doris Thomas 2320 Century Point Lane, Unit F Glendale Heights, IL 60139 630-338-6768 dhthomas2013@hotmail.com An award winning customer service assistant with 15 plus years experience in multiple industries. A professional who is reliable, detail-orientated, and efficient. Proficient in data entry with proven reception and multi-phone system management. WORK EXPERIENCE Snelling Professional Staffing Agency, Arlington Heights, IL December 2014- Present Customer Service Representative/Data Entry Clerk Professional order processing, shipment tracking Time management, results driven and reliable Quick attention to detail multitasker West Suburban Health Care, Bloomingdale, IL October 2009-August 2014 Certified Nursing Assistant Assisted residents with daily care utilizing interpersonal Maintained strict confidentiality guidelines skills Provided extensive customer assistance to residents, families and staff Maintained living areas in an orderly and hygienic manner Ajilon Professional Staffing, Oak Brook, IL February 2008-April 2008 Customer Service/Clerical (Temporary positon) Assisted department management with daily assignments Demonstrated a high degree of professional office standards Researched, compiled and gathered information General office duties Alden Poplar Creek, Hoffman Estates, IL June 2005-January 2008 Customer Service/Receptionist/Activity Coordinator Office support to department manager Assisted residents with excellent personal care Answering multi-line phone system Quick attention to detail Directing calls and messages accordingly Extremely courtesy to all residents, family and staff Time management Maintained living areas in an orderly hygienic manner Filed and made copies Companion and entertainer Awarded employee of month Gottlieb Memorial Hospital, Melrose Park, IL April 2002-May 2005 Patient Care Technician Proactive in reducing Assisted patients with health care Backed up receptionist Preparation for post-operative surgery Obtained all necessary information for patient care Managed supplies for next day surgery Recognized for outstanding customer service Dr. Shadzad Medical Clinic, Chicago, IL October 2001-March 2002 Provided extensive administrative support to 5 physicians Maintained scheduling General office duties, such as researching files Increased responsibility and knowledge of office procedures Processed invoices and obtained information General office duties EDUCATION Austin High School Diploma 1990 Illinois Health Care Solutions Certified Nursing Certificate 2002 Elgin Community College Accruing credits for an A.A.S. degree 2006-2007