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- 1. DO UG LAS E. RE YN O LD S 215 Bridgewater Dr. Advance, NC 27006 • (336) 254-4499 • dereynolds1964@yahoo.com SUMMARY  Demonstrated ability to diagnose, troubleshoot, and resolve technical problems.  Outstanding communication and instructional skills.  Excellent people skills and team player.  Strong analytical and problem-solving abilities.  Fast learner with strong working knowledge of broad set of software,hardware,networking, and operating systems. TECHNICAL EXPERIENCE HARDWARE A+ Certified, Compaq, Dell, IBM Lenovo, Hewlett Packard,Canon, Xerox, Toshiba, Lexmark, Barracuda Firewalls, Net screen/ Juniper Firewalls, OKIDATA, 3 Com, Black Box, Cisco, Sony, Ingenico SOFTWARE Active Directory, 802.1x, MS Office 2003/2007/2010 (Word, Excel, PowerPoint, Access), Outlook/Exchange, Counterpoint Point POS, Mail Marshal, Corel WordPerfect,Computer Associates/E Trust, Seibel Sales Force Automation, Cypress, Norton/Symantec Utilities, Hummingbird Docs Open, Client Manager, Adobe Products,Trend Micro, LogMeIn OPERATING SYSTEMS Microsoft Server 2003/2008, Windows XP, Windows 7, Windows 8, Macintosh Snow Leopard/Lion, iOS NETWORKING LAN/WAN,port security, TCP/IP,VPN,Citrix Portal, Cabling, Firewalls PROFESSIONAL EXPERIENCE Leonard Buildings and Truck Accessories Retail site Support  Support Counterpoint Billing system at 56 remote locations and corporate office ensuring POS, End of day and Daily deposits are available and able to be performed completely and on time  Configure new equipment needed for replacement or upgrade purposes (Systems, Printers, Displays and ISC250 credit card readers)  Insure reliable connectivity to all sites  Assure proper levels of replacement equipment to minimize downtime at Retail locations  Provide supplemental training over phone to new employees at retail sites  Schedule and execute all system updates for security and Counterpoint  Administer users within active directory  Install new equipment during refresh project of POS systems  Configure and support Thin Clients for users at corporate office  Provide after hours and weekend support to all locations
- 2. Primo Water Corporation Telemetry/RO systems Analyst  Coordinate install schedule for Walmart telemetry project (Assure to keep on tight schedule)  Support field technicians during install and repairs of the telemetry units  Document issues and concerns the store managers might have  After hours on-call support to technicians across the US  Manage inventory to insure availability of equipment for installs and parts for field technicians  Administer communication Dashboard for telemetry units TRI MARK FOOD CRAFT Systems Technician/Desktop Support  Administer Exchange database and Active directory  Administer Barracuda Firewall to assure protection from outside threats  Support mobile Phones, iPads  Diagnose and repair desktop computer issues, backup/restore data as needed  Maintain the IP based phone system (Allworx/Windstream)  Install new computers, Backup and Restore data, Reimage drives and arrange donation/disposal of old equipment  Assist end users with moderate to complex hardware,software and operating system issues  Perform asset management activities such as inventory check in, updates and license reconciliation  Assist with configuring equipment needs for conference room activities, video conferencing and presentations  Research, recommend and implement solutions to further automate facilities WAKE FOREST BAPTIST HEALTH,WINSTON SALEM,NC May 2007 – March 2012 Help Desk Support/Systems Technician  Operate as service point-of-contact for help desk, helping to diagnose, troubleshoot, and resolve any trouble tickets and issues.  Diagnose issues with crashed hard drives and perform/arrange data recovery  Work with Net Administrators to restore/ensure network access,add systems to the domain and setup security to the standards of the institution  Tone jacks to the switch and diagnose connectivity issues, support wireless users to ensure connectivity  Add users,set permissions on domain to meet standards of the institution  Assist faculty, staff, and researchers in over 20 departments with e-mail, network, connectivity, peripheral equipment, system maintenance, and virus/spyware/worm removal  Support the maintenance and expansion of campus-wide network  Update users and maintain current ticket status in Magic Service Desk system  Primary support person for HP printers with maintenance and repairs  Perform warranty repairs and claims
- 3. PI RESEARCH / NASCAR/FOX SPORTS, Mooresville, NC Feb. 2005 – May 2007 Technical Media Specialist Primary responsibility included programming duties and install/calibrate telemetry equipment • Worked directly with NASCAR and Sprint Cup teams on scheduling, installing and conflict resolution arising from use and placement of telemetry/broadcast equipment • Daily interaction with Sports vision/Fox/ ESPN regarding telemetry/broadcasting issues arising during practice, qualifying, and race • Coordination and collection of all race equipment at both start and finish or each race event. • Supported PiTiming and scoring equipment for teams and drivers assuring accurate data collection during practices and race. NCDEPARTMENT OF CORRECTIONS,Raleigh, NC Jan 2004 – Feb 2005 Systems Technician Provided assistance in the successfulcompletion or the DOC Department-wide PC Exchange project • Assisted in successfulplanning and execution of PC Exchange Project pursuant to committed project deliverables • Assisted in development of project plants, rollout process, manual generation, hardware and software upgrades and installations, project tracking, reporting, and monitoring of project progress • Exhibited exceptional leadership and motivational skills through coordination of a group technical resource personnel while ensuring customer expectations were met BLANCO, TACKABERY, COMBS& MATAMOROSPA,Winston Salem, NC Jul 2002 – Jan 2004 Systems Administrator Provided support and network administration to a firm consisting of over 100 users • Primarily responsible for daily updates and health of the company network including firewall, T1, Email, Backups, Document management and accounting • Planned and managed the network system upgrade from Microsoft Windows NT to Microsoft Windows Server 2003 with virtually zero user downtime • Managed and designed implementation of active directory and remote access to systems within the firm • Trained employees on use of firm software and computing policies • Dramatically reduced manual reproduction of documents through introduction and implementation of high speed scanning / OCR allowing for editing and reproduction. EDUCATION UNIVERSITY OF SOUTH FLORIDA AT TAMPA