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IT Resume 2017
- 1. RROBERTOBERT JJACKSONACKSON 303.471.6012 jacksawat@comcast.net TECHNICAL SUPPORT SYSTEM/NETWORK ADMINISTRATOR GENERAL MANAGEMENT TEAM BUILDING AND LEADERSHIP NETWORK/ SYSTEM ADMINISTRATION FIRST CLASS CUSTOMER SERVICE HARDWARE AND SOFTWARE INSTALLATION TECHNICAL SUPPORT EXPERTISE PERSONNEL TRAINING AND DEVELOPMENT SERVER MAINTENANCE BACKUP FOR IT MANAGER PROFILE Highly qualified, high energy, results-driven, enthusiastic professional with over 20 years experience in Help Desk / Technical Support and Network/System Administration. Multi-tasker with exemplary work ethic with strength in learning new products quickly. All experience has been from on the job training and learning on my own. Able to prioritize work and recognized for working under pressure, meeting tight schedules, and exceeding client expectations. Well known for resolving problems in a timely manner. PROFESSIONAL EXPERIENCE Sr. Technical Support Analyst ADA Environmental Solutions Highlands Ranch CO Dec 2011- Feb 2015 Provide technical support through work orders from Spiceworks for users on laptops and desktops in person, by phone or using GOTO Assist. Configured/reconfigured Surface Pro, Dell and Toshiba laptops/desktops for new and current users. Installed Microsoft Office products, Adobe, AutoCAD, Rockwell and other software as needed. Setup and supported IPads for executives and board members. Used Active Directory to setup new user accounts, unlock/reset passwords, add/change permissions to share drives. Set up networked printers and copiers on users machines as well as personal printers. Setup extensions on IP phones. Setup and provided support for IPhones and other mobile devices. Provided support for Polycom desktop phones. Performed other network administrator duties as necessary. Kept inventory of hardware and licenses. Communicated with vendors on licensing, ordering and warranty support issues. LAN Administrator II CSG Systems Englewood CO Jan 2007-May 2011 Provided technical support from work orders on Front Range IT Service Management to local and remote users personally, by phone, through communicator desktop sharing or XP remote assistance. Set up networked printers and copiers on users machines as well as personal printers. Setup new desktops and laptops by utilizing WDS Server Image available on the network; ran Windows updates monthly on Windows server 2000 - 2008. Installed necessary software; served as the primary Motorola Q and Windows Mobile device support; and worked as secondary support for Blackberry. Handled backups and the deployment of tapes once a month to Iron Mountain. Accomplishments: 端 Set up and configured Safeboot on all laptop users in Denver and remote users within a given timeframe. 端 Upgraded users to Windows 7 and set up XP mode for users who use non-compatible applications for Windows 7. Wintel Server Support General Dynamics through CSC Englewood CO Oct 2006-Dec 2006 Checked tape backups daily to ensure that they ran properly for local and remote sites. Collaborated with all sites to guarantee that tape backups were being sent offsite to Iron Mountain while following GD policy. Trained and developed users on the secure sync website for scheduling pickups and returns from Iron Mountain. Rebuilt servers and aided users with Exchange and Outlook e-mail problems. Support Technician Wellbridge through PCN Greenwood Village CO Jun 2006-Sep 2006 Tendered technical support to clients using SMS and TightVNC. Installed and upgraded desktop and laptop computer hardware and software. 1 | P a g e
- 2. RROBERTOBERT JJACKSONACKSON 303.471.6012 jacksawat@comcast.net Performed network administration in an Enterprise environment on Server 2003 servers. Diagnosed hardware and software problems, and maintained inventory of equipment and supplies. Supervised work orders using Track It; utilized Altiris RapiDeploy to image computers; and served as systems administrator for Inter-Tele phone system. Accomplishments: 端 Racked servers in data center that came from Minnesota. Systems and Network Engineer Promise Keepers Denver CO May 1999-Aug 2005 Assisted in design infrastructure and implemented technology to support users at corporate headquarters as well as multiple remote locations. Performed network administration on NT servers and on Server 2000 - 2003. Handled the addition, deletion and changes of user names, as well as the provision of permissions to share drives, email addresses, dial in permissions, mailbox storage limit and other permissions. Processed nightly backups of share drives, dynamic server and exchange mailboxes using backup exec; restored files that are accidentally deleted or have been corrupted. Monitored help desk email and phone service requests; created work orders for service requests; upgraded desktop and laptop computer hardware and software. Installed dial up and VPN for remote users for them to be able to connect to corporate headquarters; installed MacAfee virus protection on all computers and servers. Performed windows updates and ordered replacement of computer parts under warranty as well as maintenance kits. Administered the AT&T Definity G3 phone system; scheduled automated messages to run on holidays, special occasions and off hours for the main phone number and customer service phone number. Accomplishments: 端 Assisted in the migration of Exchange mailboxes from Exchange 5 to Exchange 2000 server. 端 Successfully completed the POS project, completing the installation of Windows XP on 40 POS registers, and installation of Server 2003 on 4 desktop computers to be used as servers. 端 Implemented wireless technology with as many as 6 different wireless locations. 端 Directed and supervised a team of 4-6 people for technical support and setup of radios, phones, printers, fax machines, computers, POS systems and POS servers at conferences around the country. 端 Programmed and acquired FCC license each year for handheld Motorola GP 300 radios for use at conferences. EDUCATION New Horizons Computer Learning Center, Englewood, CO 2001 Supporting Windows 2000, Upgrading Exchange 5.5 to 2000 1998 Networking Essentials, TCP/IP, Internet Information Server, NT 4.0 Server, Workstation and Enterprise TECHNICAL SKILLS Operating Systems Windows: 95 8.1 N.T. 3.5 - 4.0 Workstation and Server Server 2000 -2008 Software Microsoft Office 95 - 2013 Microsoft Exchange Server 5 - 2010 Lotus Notes WDS SCCM Rockwell AutoCAD Dynamics Project Safeboot Raptor Firewall Adobe Ghost Track It! Altiris RapiDeploy Blackberry Server VERITAS Backup Exec 10.1 Arcserve Backup McAfee and Symantec Antivirus ICVerify, and Infotouch Hardware Microsoft Surface Pro Dell, Compaq and HP servers, desktops, and laptops Toshiba Laptops IBM Thinkpads Apple desktops, laptops, I-pads and I-phones Blackberry Droid ACTIVITIES Play basketball, flag football and softball Coach Youth Basketball: Valor 2008 2013; Denver Christian Middle School 2011 2013; Cherry Hills Christian Middle School 2013 2014, 2015 2016. Organize mens and co-ed softball teams for 25+ years Coached sons baseball team in 2007 and 2009 2 | P a g e