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TenKernelsforBetterListening
ENGAGE
Tolistenisaneffort,andjusttohearisnomerit.Aduckhearsalso.
IgorStravinsky
Recognize
listening is
work!
To do it well, you
need to focus on
others and not
yourself.
STOPTALKING
Agoodlistenerisnotonlypopulareverywhere,butafterawhilehegetstoknowsomething.
WilsonMizner
Be quiet.
Having a hard
time with this?
Touch the roof of
your mouth with
your tongue.
Photo:KristyHall
PUTTHEPHONEDOWN
Itistheprovinceofknowledgetospeak,anditistheprivilegeofwisdomtolisten.
OliverWendellHolmes
Texting while
others are
talking is
distracting and
RUDE.
Period.
Dont do it.
LOOKPEOPLEINTHEEYE
Iliketolisten.Ihavelearntagreatdealfromlisteningcarefully.Mostpeopleneverlisten.
ErnestHemingway
Practice good
eye contact.
But remember,
more than 20
seconds at a
time is death-
stare territory.
DONTINTERRUPT
Listen.Donothaveanopinionwhileyoulistenbecausefrankly,youropiniondoesn'tholdmuchwateroutsideofYourUniverse. Justlisten.Listen
untiltheirbrainhasbeentwistedlikeadrippingtowelandwhattheyhavetosayisalloverthefloor. HughElliott
Unless the other
persons hair is
on fire, let him
finish speaking.
Photo:SeanLoyless
PARAPHRASEWHATYOUHEAR
IknowthatyoubelieveyouunderstandwhatyouthinkIsaid,butI'mnotsureyourealizethatwhatyouheardisnotwhatImeant.
RobertMcCloskey
Repeat what
others say.
Doing so shows
interest and
confirms
understanding.
Photo:ThomasHawk
AFACEISWORTH1000WORDS
Toooftenweunderestimatethepowerofatouch,asmile,akindword,alisteningear,anhonestcompliment,orthesmallest actofcaring,allof
whichhavethepotentialtoturnalifearound. LeoBuscaglia
Use appropriate
facial
expressions.
Nods, smiles,
and similar
gestures show
you are paying
attention.
ASKQUESTIONS
Ifyouspendmoretimeaskingappropriatequestionsratherthangivinganswersoropinions,yourlisteningskillswillincrease.
BrianKoslow
Stay engaged by
asking: What?
Where? When?
Who? Why?
How?
Photo:OrinZebest
WAITYOURTURN
Theoppositeoftalkingisn'tlistening.Theoppositeoftalkingiswaiting.
FranLebowitz
Be fully engaged
in the moment.
Do your best to
be present
rather than
focused on what
you will say
next.
PRACTICE
MostofthesuccessfulpeopleI'veknownaretheoneswhodomorelisteningthantalking.
BernardBaruch
Remember good
habits develop
from consistent
practice.
Start each day
committed to
better listening.

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