Eliana Basic Resume 2016
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Eliana Rivera has over 10 years of experience working as a pharmacy technician and in medical office administration. She graduated from UEI in Ontario, CA with a pharmacy technician degree in 2011 and from A.B. Miller High School in 2007. Her most recent role was as a prior authorization advocate and senior pharmacy technician at United Health Group from 2014 to 2015 where she handled phone calls and completed various tasks. Prior to that, she worked as a receptionist for a dentist and as a pharmacy technician at Target Pharmacy. She is fluent in Spanish and has skills in Microsoft Office and basic QuickBooks.
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More and more, designers are being asked to help businesses make important decisions. Our ability to connect the disconnected and see the unseen is increasingly valuable in generating new opportunities and boosting commercial value. In part, the growth of the design industry¡¯s value is being driven by businesses realizing that every great experience is designed - we¡¯re helping render the intent of the next great phone, killer mobile app or customer service interaction into reality. At times, it feels we¡¯re spending an exorbitant amount of energy and resources to design for the next greatest ¡°thing¡±. While we admirably practice our craft on these design challenges for business, we must also recognize the rest of the undesigned world before us. Why are we allowing so many social systems¡¯ experiences to exist ineffectively or even excruciatingly painful? As designers, we owe ourselves the opportunity to fall in love with these problems and mold a response into something better for ourselves, family and friends, neighbors and community. We must be more human-centered, not simply follow a human-centered methodology. It's time we leverage more of our skill for an even higher purpose: solving the world's most pressing social challenges. This talk examines the unique value and power of designers and design thinkers to impact social change. It will provide case studies, current examples and inspiration for designers aspiring to leave a bigger imprint on society.
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