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Emotional intelligence in the workplace - Deniel Goleman .pptx
- 2. Introduction In the present scenario, People are not evaluated by how smart they are, or how intelligent, or the training and expertise attained, but by how well they handle themselves and each other. Emotions play a very critical role in the overall quality of our personal and professional lives, more critical even than our actual measure of brain intelligence.
- 3. Emotional Intelligence Emotional intelligence refers to the ability to identify and manage your own emotions, as well as the emotions of others and it helps to make batter workplace. In other words, emotional intelligence is the psychological abilities of person Emotional intelligence involves a combination of competencies, which allow a person to be aware of, to underst and and to be in control of his own emotions.
- 4. Emotional Intelligence at the workplace - If youre incredibly smart, but you have less emotional intelligence it means things get tough for you and your business. Without much emotional intelligence, you can't be a successful leader. According to emotional intelligence, success is strongly influenced by personal qualities such as perseverance, self-control, and skill in getting along with others. This is the age of building relationships between individuals and organizations but it is getting more and more complex because we mostly focus on IQ not EQ. Employees with high levels of emotional intelligence may be better able to solve conflicts within workplace , and learn from previous interpersonal mistakes.
- 5. 5 components of EI Self awareness self-awareness is knowing ones emotions, strength, weaknesses, drives, value, and goals and their impact on other. Self-regulation Self regulation is about how we express our emotions to other people. It is a method of controlling and redirecting disruptive emotions. 01 02 In 1998 denial Goleman introduce a framework of five component of Emotional Intelligence.
- 6. Motivation Emotionally intelligent people are self-motivated, which makes them better learners, confident, optimistic, creative, flexible, happy and successful. They are usually resilient and optimistic when they encounter stress and are driven by an inner ambition. Empathy It is related to Dealing with your emotion and the emotion of others or Considering others feeling, especially when making decision. Empathy has a powerful effect on workgroups because it helps us build a psychologically safe environment and work constructively with other people. Social Skill It means efficient handling of our own emotions as well as of others. The knowledge of emotions is utilized by such emotionally intelligent people to live and to work more effectively, and to grow as good and competent human being. 03 04 05
- 7. Emotional intelligence first appeared to the masses when scientist notice that the people with average IQs outperform those with the highest IQs 70% of the time. Literature Review EDWARD 1920 GOLEMAN 1995 GOLEMEN 1998 GREENSTEIN 2001
- 9. Objectives To examine the effect of emotional intelligence at work performance. To study the factor effecting emotional intelligence to employee behavior. To generate employees awareness toward emotional intelligence. To study the barriers in emotional intelligence at workplace .
- 10. Rational Of Study The study is to increase the employees emotional intelligence at work place and to help in future why some employees are outstanding performers while others are not. The whole of our educational system is designed to enhance only our cognitive and intellectual intelligence. The emotional side of the personality is not only neglected but frequently looked down upon as a hindrance in career success.
- 11. - Goleman, D. (1995). Emotional intelligence. New York: Bantam Books. - Goleman, D. (1998). Working with emotional intelligence. New York: Book - HBR Guide to Emotional Intelligenceby Harvard Business Review - https://www.researchgate.net/publication/323725847_Emotional_Intelligence_at _the_Workplace Managing Conflicts on Programs and Projects with Cultural and Emotional Intelligence (edx) - https://researchonline.jcu.edu.au/40340/1/40340%20Kannaiah%20and%20Shanth i%202015.pdf https://www.frontiersin.org/articles/10.3389/fpsyg.2020.00240/full Bibliography