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ERICA PARKER
2405 Walthall Court, Fredericksburg, VA 22408
Home: 5407355120
eparker2@mail.umw.edu
Looking to secure a position with a stable and profitable organization where I can utilize my educational background and
work experience while gaining further experience, diversifying my skills, achieving personal growth, and enhancing the
company's productivity and reputation.
Highly personable professional with over two years of experience in customer services and call-center operations.
Proven strong interpersonal and communication skills. Possess excellent time management and adaptation skills, very
organized, responsible with an attention to detail. Takes initiative to be a leader, very logical, precise and analytical. Able
to work unsupervised or in a team environment. Experienced in use with the Microsoft Office System (including
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook.
Possess excellent communication and inter-personal
skills
Collaborate easily with co-workers and work well
independently
Polite, respectful, and courteous manners
Excellent record of dependability and reliability
Computer proficiency
Operate multi-line phone system
Perform effectively despite sudden deadlines and
changing priorities
Proven ability to identify, analyze, and solve
problems
Highly reliable self-starter; can be counted on to
complete assignment
09/2013 to Current
DENTAL ONE ASSOCIATES
Fredericksburg, VA
Receptionist
Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of
patients, scheduling of patients, accounts receivable, maintaining appearance and order of the business office,
presentation of financial treatment plan options, and recall/ recare system.
Maintain accounts receivable activity
Sort, organize, and distribute mail
Post checks received each day
Manage patient financial accounts
Prepare bank deposits
Monitor inventory and order office supplies as needed
Accurately file patient information
Answer and respond to telephone calls with professionalism
Take detailed messages
Contact insurance companies regarding coverage and payment plans
Perform clerical duties such as copying faxing filing emailing etc.
Send payment notices to insurance companies and patients
Receive and process payments made by patients or insurance companies
Enter patient information into computer system (CPS/QSI) and check-in patients gathering all personal and
insurance information needed.
Prepare letters and documents
Research and retrieve information
Maintain a professional reception area
Open and close office according to office protocol.
OBJECTIVE
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
EDUCATION
2012ASSOCIATE OF SCIENCE: GENERAL STUDIES
Germanna Community College, Fredericksburg, VA
2016BACHELOR OF SCIENCE: PSYCHOLOGY
University of Mary Washington, Fredericksburg, VA
Available on Request
REFERENCES

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Erica Parker Resume 1

  • 1. ERICA PARKER 2405 Walthall Court, Fredericksburg, VA 22408 Home: 5407355120 eparker2@mail.umw.edu Looking to secure a position with a stable and profitable organization where I can utilize my educational background and work experience while gaining further experience, diversifying my skills, achieving personal growth, and enhancing the company's productivity and reputation. Highly personable professional with over two years of experience in customer services and call-center operations. Proven strong interpersonal and communication skills. Possess excellent time management and adaptation skills, very organized, responsible with an attention to detail. Takes initiative to be a leader, very logical, precise and analytical. Able to work unsupervised or in a team environment. Experienced in use with the Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook. Possess excellent communication and inter-personal skills Collaborate easily with co-workers and work well independently Polite, respectful, and courteous manners Excellent record of dependability and reliability Computer proficiency Operate multi-line phone system Perform effectively despite sudden deadlines and changing priorities Proven ability to identify, analyze, and solve problems Highly reliable self-starter; can be counted on to complete assignment 09/2013 to Current DENTAL ONE ASSOCIATES Fredericksburg, VA Receptionist Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of the business office, presentation of financial treatment plan options, and recall/ recare system. Maintain accounts receivable activity Sort, organize, and distribute mail Post checks received each day Manage patient financial accounts Prepare bank deposits Monitor inventory and order office supplies as needed Accurately file patient information Answer and respond to telephone calls with professionalism Take detailed messages Contact insurance companies regarding coverage and payment plans Perform clerical duties such as copying faxing filing emailing etc. Send payment notices to insurance companies and patients Receive and process payments made by patients or insurance companies Enter patient information into computer system (CPS/QSI) and check-in patients gathering all personal and insurance information needed. Prepare letters and documents Research and retrieve information Maintain a professional reception area Open and close office according to office protocol. OBJECTIVE PROFESSIONAL SUMMARY SKILLS EXPERIENCE EDUCATION
  • 2. 2012ASSOCIATE OF SCIENCE: GENERAL STUDIES Germanna Community College, Fredericksburg, VA 2016BACHELOR OF SCIENCE: PSYCHOLOGY University of Mary Washington, Fredericksburg, VA Available on Request REFERENCES