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- 1. 1 Moataz Sami 2877 ELLESMERE RD. ,SCARBOROUGH – ON M1E 4C1 Cell: 647-236-3732 E-MAIL: MOATAZMOHRA@HOTMAIL.COM Linked-In : http://www.linkedin.com/profile/edit?trk=hb_tab_pro_top OBJECTIVES To obtain a position as Project Coordinator/Administrator where my Public Relation, Project Management, Marketing and Customer Service Knowledge, Skills and experience will maximize the Organization productivity and add value. HIGHLIGHTS OF QUALIFICATIONS  Six years of experience within the International Hospitals and Medical services industry.  Excellent customer service background (Four Years).  Project Management Experience managing small Projects (Two years).  Strong analytical and problem solving and conflict resolution skills (Four years).  Quality improvement, Risk Management and Procurement Management (Two years).  Events management experience (Two years).  Customer Service (Three Years)  Nice personality, professional attitude and Sense of humor. Professional/Technical Competencies:  Ability to lead system initiatives, including project planning and execution.  Strong interpersonal skills, including facilitation and negotiation skills.  Ability to work independently and manage complex multi-disciplinary teams comprised of internal and external resources.  Ability to plan, organize and manage priorities to meet tight deadlines.  Proficiency in the use effective Quality and Risk tools to achieve results, and knowledge of technology industry.  Strong Leader ship skills, effective motivator with enthusiasm as well as Team Player.  Customer and result oriented and Decision maker.  PMO knowledge, Scrum Agail methodology knowledge. EDUCATION  Project Management Post-Graduate Certificate 2011 - 2012 o Centennial College, Scarborough, ON  Sales and Marketing Certificate 2009 o American University, Cairo, EGY  5 Stars Customer Service Certificate 2004 Dale Carnegie, USA  B.Sc. ,Bachelor of Computer Science major Information Systems 1996 – 2000 o October 6 University, Cairo, EGY
- 2. 2 WORK EXPERIENCE 03 2009 – 09 2009 Customer Service Rep. /Assistant General Manager Nicolas and ASP University College / Clinics Location: (DUBAI) U.A.E  Tracked vital signs on a monthly, quarterly, and annual basis, to uncover problem areas in the practice before they become serious. Using quality tools.  Served as a liaison between the Assistant Dean for Clinical Education, Manager of Patient Accounts, and the Assistant Manager of Patient Accounts  Prepared clinical reports and statistics on student clinical activity related to their practice management using clinic management system and preformed Marketing duties.  Developed and enhanced patient process in the clinic by collecting requirements and consistent feedback from the customers and stakeholders for continues improving. 012007 - 102008 Marketing & PR Manager / Facility Supervisor AL SALAMA HOSPITAL Location: (ABU DHABI) U.A.E  Monitored the business environment for new trends or technology to take advantage.  Developed, implemented, monitored and control marketing plans.  Managed production of marketing materials (web site, ads, brochures, floor plans, promotional materials), Liaised with advertising PR agencies, printing house, translation agencies & vendors.  Communicated direct with the public by sponsoring events and activities to build organization image and solved stakeholder’s complaints..  Developed projects and programs to reach organization objectives.  Building PMO culture in the organization.  Successfully delivered Facility renovating Program on time and under budget.  Successfully delivered variety of major Events sponsored by hospital.  Successfully increased hospital revenues by increasing our market share.
- 3. 3 03/2006 – 10/2006 Customer Service Rep. / Interpreter AMERICAN HOSPITAL DUBAI Location: (DUBAI) U.A.E  Experience as Customer Service Executive and Guest Relation Executive, inputting all in- patients/day cases onto Medi-tech database, Check all future bookings and ensure that patients are financially covered for their stay.  Responsible for collection of deposits and final accounts.  Liaising with all relevant departments and visiting patients in their rooms as necessary.  Dealing and solving patients complains and problems.  Ensuring all insured patients has completed the relevant paperwork prior to their discharge from the hospital.  Using The MEDCOM system for booking patient admissions, discharge patient.  Interpreting between the patient and physician. 01/2005 – 12/2005 Executive Secretary THABTHABAT Group Communications, Trading and Contracting Location: (Riyadh) Kingdome of Saudi Arabia  Developing new business opportunities by setting high level meetings.  Building a strong high level network of connections.  Purchasing duties.  Provide office support services in order to ensure efficiency and effectiveness.  Receive, direct and relay telephone messages and fax messages.  Direct the general public to the appropriate staff member.  Maintain the general filing system and file all correspondence.  Assist in the planning and preparation of meetings, conferences and conference telephone calls.  Maintain an adequate inventory of office supplies.  Provide word-processing and secretarial support.  Type confidential documents on a word processing system.  Provide support to the Chief and First Nation Administrator.  Perform other related duties as required.
- 4. 4 01/2002 – 12/2004 Customer Service Rep. – Ward Clerk - Senior Admission Officer DAR ALFOUAD HOSPITAL (JCI, ISO, UKAS) Location: (6’Th of October City) Egypt  Experience as Customer Service Executive and Guest Relation Executive, inputting all in- patients/day cases onto Medi-tech database, Check all future bookings and ensure that patients are financially covered for their stay.  Responsible for collection of deposits and final accounts.  Liaising with all relevant departments and visiting patients in their rooms as necessary.  Dealing and solving patients complains and problems.  Ensuring all insured patients has completed the relevant paperwork prior to their discharge from the hospital.  Using The MEDCOM system for booking patient admissions, discharge patient.  Interpreting between the patient and physician. ADDITIONAL INFORMATION Computer Skills: - MS Project 2007, Word, Excel, Power Point. - Professional with Internet Search Engines. - Latest Updated knowledge of latest Technological trends. Quality and Risk Tools: - Fishbone analysis, Pareto chart analysis, IRR, NPV. - Decision tree analysis EMV. - Delphi technique, Brainstorming. - Matrices. Affiliations: Project Management Institute Member: 2040693 Member of Project Management - Southern Ontario Chapter Notes: - All my Certificates been Authenticated by (Canadian World Education Services). - References available upon request.