際際滷

際際滷Share a Scribd company logo
SHANGRI-LA HOTELS & RESORTS
                      (Events Management Checklist)

Who

For Events Management Staff internal use only

What

There are many detailed requirements in a single event, and the various departments in the
hotel mainly rely on the Events Management Staff to provide these details in order to make
preparation to ensure the success of the event. Prior planning in obtaining the suitable
information is essential and important in minimizing the number of changes during the actual
event.

How to Use

Upon receiving the event enquiry / lead, the Events Management Staff are to:

-    Review the type of event and its requirements
-    Use the checklist and tick 4 the items that the hotel requires from the organizer in order
     to prepare for the event
-    Coordinate with the organizer and cross out 8 the items upon obtaining the information
     required
-    Note that requirement for each event is different. Therefore, a new checklist is to be used
     for each event / file

Hotel to Note

Note that the list indicates general requirements of an event, therefore there may be other
special guest request based on individual event organizer.




Eventschklist.doc                                                          Template updated on 25.6.2002
EVENTS MANAGEMENT CHECKLIST

Contract is Signed                  Function Room Setup     Menus                      Signage Wordings
Review Guest / Function Shrinkage   U-Shape                 Type of Menu Selected      Directional signage
Follow-up Pre-Payment               Theatre                 Chinese                    No. of Easel Stands
Send Introduction Letter            Classroom               Western                    Electronic Signage
Pre-Convention Meeting              Fish-Bone               Buffet                     Door-card Signage
                                    Hollow Rectangular      Others
Guest Room Checklist                Banquet Round           Type of Service            Transportation
Rooming List                        Others                                             No of vehicles
Guest full name                     Stage Setup             Coffee Breaks              Vehicle number
Name of Sharer                      Back-Drop / Banner      Flexible Mix & Match       Schedule / Timing
Arrival & Departure Dates           Risers                  Theme Coffee Break         Driver Name / Contact
Flight Details / Timing             Floor-plan              AM & PM Timing             Reserved lots for VIP
Room Category                       AV Requirement                                     Car-park coupons
Single / Twin / Double Bed          IT Requirement          Food Arrangements          Complimentary / chargeable
Room Rate                                                   Quantity to prepare        Others
Early Check-in                      Linen                   Special Dietary Required   Tent-cards
Late Check-out                      Tablecloth              Venue to be Served         Nametags
Express Check-in / Check-out        Napkin                  Timing to be served        Type of Flowers
* Nationality                       Seat Covers / Tassels   Program during meals       Plant Groupings
* Credit Card                       Bev. Arrangements       Seating Arrangement        Event Itinerary
* Passport details                  A la Carte              Print menu-cards           Event Contractor
                                    Beverage Package        Ice Carving
Special Rm Requirements             Billing Instructions    VIP Requirements           Telephone Lines
Smoking / Non-Smoking               Venue to be Served                                 Extension Line
Additional Bed                      Timing to be served     Billing                    IDD Line
Golden Circle Member                VIP Requirements        Authorized Signatory       ISDN Line
Special Amenities                                           Guaranteed Attendees       ADSL Line
Pool / City View                    Banquet Event Order     Expected Attendees         Broadband
Health Facilities                   Group Resume            Billing Address            Thank You Letter
Complimentary / Up-sell Rooms       Amendment Sheet         Credit Arrangement         Post-Event Critique
                                                                                       Giveaway to Organizer

Other Requirements:
___________________________________________________________________________________________________
___________________________________________________________________________________________________
______________________________________________________________________________
Eventschklist.doc                                                                                            Template updated on 25.6.2002

More Related Content

More from Carlos Serra (20)

DOC
Action planforoutsidecatering
Carlos Serra
DOC
Internal quality mgmt system audit checklist (iso 9000 2000)
Carlos Serra
PDF
O turismo n炭meros dez 12 - top 10
Carlos Serra
DOC
Codigo de etica_mundial
Carlos Serra
DOC
30 golden rules of successful restaurant operation
Carlos Serra
PDF
Mobil travel guide
Carlos Serra
PDF
Turismo de negocios
Carlos Serra
PDF
Turismo de natureza
Carlos Serra
PDF
Touring cultural e paisag鱈stico
Carlos Serra
PDF
Sol e mar
Carlos Serra
PDF
Resorts integrados
Carlos Serra
PDF
Golfe
Carlos Serra
PDF
Gastronomia e vinhos
Carlos Serra
PDF
City breaks
Carlos Serra
PDF
Turismo n叩utico
Carlos Serra
PDF
Ws123112 top100 ata_glance
Carlos Serra
PDF
811286 t辿cnico a-especialista-em-gest達o-hoteleira-de-restaura巽達o-e-bebidas_re...
Carlos Serra
PDF
Guia floresta
Carlos Serra
PDF
Pwc european-cities-hotel-forecast-2013
Carlos Serra
PDF
Obsep glossario set09
Carlos Serra
Action planforoutsidecatering
Carlos Serra
Internal quality mgmt system audit checklist (iso 9000 2000)
Carlos Serra
O turismo n炭meros dez 12 - top 10
Carlos Serra
Codigo de etica_mundial
Carlos Serra
30 golden rules of successful restaurant operation
Carlos Serra
Mobil travel guide
Carlos Serra
Turismo de negocios
Carlos Serra
Turismo de natureza
Carlos Serra
Touring cultural e paisag鱈stico
Carlos Serra
Sol e mar
Carlos Serra
Resorts integrados
Carlos Serra
Golfe
Carlos Serra
Gastronomia e vinhos
Carlos Serra
City breaks
Carlos Serra
Turismo n叩utico
Carlos Serra
Ws123112 top100 ata_glance
Carlos Serra
811286 t辿cnico a-especialista-em-gest達o-hoteleira-de-restaura巽達o-e-bebidas_re...
Carlos Serra
Guia floresta
Carlos Serra
Pwc european-cities-hotel-forecast-2013
Carlos Serra
Obsep glossario set09
Carlos Serra

Eventschklist

  • 1. SHANGRI-LA HOTELS & RESORTS (Events Management Checklist) Who For Events Management Staff internal use only What There are many detailed requirements in a single event, and the various departments in the hotel mainly rely on the Events Management Staff to provide these details in order to make preparation to ensure the success of the event. Prior planning in obtaining the suitable information is essential and important in minimizing the number of changes during the actual event. How to Use Upon receiving the event enquiry / lead, the Events Management Staff are to: - Review the type of event and its requirements - Use the checklist and tick 4 the items that the hotel requires from the organizer in order to prepare for the event - Coordinate with the organizer and cross out 8 the items upon obtaining the information required - Note that requirement for each event is different. Therefore, a new checklist is to be used for each event / file Hotel to Note Note that the list indicates general requirements of an event, therefore there may be other special guest request based on individual event organizer. Eventschklist.doc Template updated on 25.6.2002
  • 2. EVENTS MANAGEMENT CHECKLIST Contract is Signed Function Room Setup Menus Signage Wordings Review Guest / Function Shrinkage U-Shape Type of Menu Selected Directional signage Follow-up Pre-Payment Theatre Chinese No. of Easel Stands Send Introduction Letter Classroom Western Electronic Signage Pre-Convention Meeting Fish-Bone Buffet Door-card Signage Hollow Rectangular Others Guest Room Checklist Banquet Round Type of Service Transportation Rooming List Others No of vehicles Guest full name Stage Setup Coffee Breaks Vehicle number Name of Sharer Back-Drop / Banner Flexible Mix & Match Schedule / Timing Arrival & Departure Dates Risers Theme Coffee Break Driver Name / Contact Flight Details / Timing Floor-plan AM & PM Timing Reserved lots for VIP Room Category AV Requirement Car-park coupons Single / Twin / Double Bed IT Requirement Food Arrangements Complimentary / chargeable Room Rate Quantity to prepare Others Early Check-in Linen Special Dietary Required Tent-cards Late Check-out Tablecloth Venue to be Served Nametags Express Check-in / Check-out Napkin Timing to be served Type of Flowers * Nationality Seat Covers / Tassels Program during meals Plant Groupings * Credit Card Bev. Arrangements Seating Arrangement Event Itinerary * Passport details A la Carte Print menu-cards Event Contractor Beverage Package Ice Carving Special Rm Requirements Billing Instructions VIP Requirements Telephone Lines Smoking / Non-Smoking Venue to be Served Extension Line Additional Bed Timing to be served Billing IDD Line Golden Circle Member VIP Requirements Authorized Signatory ISDN Line Special Amenities Guaranteed Attendees ADSL Line Pool / City View Banquet Event Order Expected Attendees Broadband Health Facilities Group Resume Billing Address Thank You Letter Complimentary / Up-sell Rooms Amendment Sheet Credit Arrangement Post-Event Critique Giveaway to Organizer Other Requirements: ___________________________________________________________________________________________________ ___________________________________________________________________________________________________ ______________________________________________________________________________ Eventschklist.doc Template updated on 25.6.2002