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Renald Lachashvili
Exercise油presentation油for油MOOC油of油
Design油Thinking油Action油Lab
By油Leticia油Britos油Cavagnaro, Stanford油University
Empathy油and油Define
Empathy油Map
SAY
1. There油is油a油huge油distance油between油a油school油and油working油place,油where油a油person油receives油
the油competence油necessary油for油work,油and油a油school油works油mainly油to油identify油abilities油and油
interests油of油students.油
2. Last油years油we油stop油asking油our油primary油students油WHO油YOU油WANT油TO油BE?油Now油it油is油
senseless,油instead油that油we油ask油them油about油skills油 WHAT油YOU油WISH油TO油LEARN?油And油
strangely,油students油of油the油first油form,油led油by油their油parents,油can油answer油this油question:油I油
want油to油learn油to油read,油to油be油a油leader,油to油speak油油English...
3. advanced油parents油choose油the油people油who油will油teach油their油children.
4. This油is油very油important油 not油only油the油skills油but油also油the油moral油foundations,油role油models油
they油can油follow...people油who油could油train油them油to油such油an油extent油that油they油could油
improve油independently油their油skills油in油the油field油they油choose.油
5. between油school油and油work油is油a油huge油distance,油however,油the油school油must油help油kids油to油
try油plenty油of油different油activities,油so油that油kids油could油油get油their油own油experience油about油
what油is油inside油油this油world油of油the油professions.油
6. And油it油is油very油important油to油get油away油from油parental油ambitions油 I油don't油know油how油in油the油
world,油but油here油in油Russia,油parents油play油an油important油role油determining油the油professional油
direction油of油their油children,油if油only油it油is油not油connected油with油some油sport油or油art油or油
something油else,油what油children油get油used油tosuch油professional油activities油as油ballet油or油
circus...what油is油the油child油engaged油in油from油early油childhood.
7. it油is油very油important油to油give油children油to油try油themselves油in油a油large油variety油of油practices油that油
will油determine油what油they油will油do...if油it油is油a油work油with油people油 we油need油to油practice油
communication,油for油a油work油with油information油 to油practice油communications油
technologies油(ICT),油for油a油work油with油nature油 go油to油expeditions油etcμto油entering油a油work,油
they油already油experience油what油it油means油to油be油a油professional油in油that油field.
8.油...then油they油pass油the油socialization油at油the油place油of油work,油which油forms油the油culture油and油will油lead油a油
person油to油a油particular油occupation.
9.it油is油important油to油show油the油kids油that油the油skills油they油have油acquired,油could油be油useful油to油them油in油
the油particular油occupation.油And油they油need油to油apply油correctly油their油skills油and油to油develop油it油
further油in油a油particular油direction.
10.油During油their油first油years油at油the油University,油they油may油often油go油to油work油as油apprentices油when油
they油feel油that油their油actual油learning油is油not油the油best油choice油for油the油beginning油of油their油
professional油activity.油This油means油they油will油try油as油it油looks油from油inside,油and油if油they油don't油like油it,油
they油will油look油for油anything油else.油I油think油that油it油is油not油the油desire油to油earn油money,油and油not油the油
pursuit油of油excellence油in油the油professionμ
11.油We油did油not油conduct油special油studies,油but油from油my油conversations油with油the油alumni油I油know油that油
most油of油students油after油school油are油not油sure油in油their油choice油of油future油profession.油And油the油
desire油to油justify油their油choice油油can油push油them油to油work...
12.油I油honestly油don't油know油how油they油think.油In油my油opinion,油they油do油not油think油at油all油on油this油
choicethey油have油to油pass油their油first油stage油 to油finish油school油well,油and油parents油think油about油
further油stages,油here油in油Russia油or油abroad油 it油depends油on油the油capacities油of油parents,油and油
children油already油agree油with油it油or油notI油cannot油say油anything油on油this油subject.
13.overcoming油the油barrier油of油matriculation油and油the油ability油to油move油around油the油world,油to油any油
University,油where油they油want.
14.油then油they油have油to油solve油the油issues油connected油with油entering油foreign油colleges油and油
Universities.油They油need油to油finish油a油foreign油College油or油the油school油of油International油
Baccalaureate,油and油then油enter油油Universities油all油over油the油world.油
15.油油As油for油adaptation油to油the油first油place油of油work,油I油think油that油school油here油can油teach油only油some油
communication,油ability油to油integration油in油the油team,油understanding油all油that油people油around油you,油
what油they油are,油how油do油you油achieve油your油position油in油the油team.油This油is油the油first油that油schools油
can油provide,油and油that油it油successfully油does.
16.油油Second油that油the油school油can油give,油is student's油confidence油in油his油own油strength,油his油talents,油
determination油of油his油abilities油that油he油is油capable油to油develop,油and油if油he油will油develop油these油
abilities,油he油can油achieve油success油in油this油field.油
17.油Third油the油school油can油show,油are油examples油of油how油does油it油work油in油famous油firms油and油
companies,油we油may油invite油and油show油people油who油walked油the油stairs油and油reached油certain油
heights,油and油if油not油heights,油simply油the油confidence油of油their油mental油forces.油Some油kind油of油
success油stories,油the油stories油of油leadership.油
18.油The油school油can油show油only油possible油directions,油it油could油not油take油responsibility油to油give油a油clear油
signal油to油teens油 here油you油go油to油work油and油you油shall油prosper.油
19.油School油can油give油several油skills油and油reinforce油the油confidence油of油a油young油man油or油a油young油
woman油in油that油they油are油in油demand油and油they油are油talented.油School油can油describe油the油broad油
ways油in油front油of油them油which油they油can油pass油over油using油their油skills油and油talents.油
20. How油could油the油school油solve油the油psychological油task油of油strengthening油selfconfidence?油Most油likely,油by油the油
implementation油of油real油projects油that油students油can油complete油on油their油own油or油with油the油support油of油adult油
mentors.油
21.油油Considering油the油school油as油a油place油of油work,油I油think油that油unfortunately,油80%油of油those油who油come油to油us油after油
receiving油teacher油education,油are油unable油to油teaching ,油and油they油have油to油get油rid油of,油or油it油is油
necessary油to油recommend油them油another油way.油And油those油20%油who油remain,油for油which油you油can油do油
something:油first油of油all,油we油need油mentors,油who油are油painstakingly油interact油with油them油every油day油and油to油lead油
them油all油the油way,油because油communication油with油a油groups油of油油25油students油of油different油ages油not油always油lead油
delight油and油pleasure.油Yong油teacher油have油to油understand油that油there油are油a油lot油of油technologies油associated油
with油attracting油and油retaining油attention,油based油on油teachers油own油life油baggage.油油So油it油is油very油important油to油
have油the油escort油mentor...
22.usually油it油takes油about油3油years油of油additional油internship油until油he油or油she油will油become油an油experienced油
teacher,油capable油first油of油all,油to油interact油with油students油who油are油uneasy.
23. I油think油it油is油the油same油in油any油work.油A油young油man油or油woman油comes,油and油if油you油look油from油the油point油of油view油
of油an油employer,油it油is油always油interesting,油as油a油young油man油or油a油girl油 how油can油they油manifest油themselves.油
Therefore,油there油is油so油called油rite油of油transition,油something油like油a油series油of油tests,油challenges,油in油a油good油
sense,油connected油with油struggle,油which油they油must油pass油over.油
24.油油At油school油they油have油to油overcome油all油of油that油and油have油to油want油to油continue油the油activities油in油the油work油
which油they油have油chosen.油And油if油in油the油early油stages油they油demonstrate油any油doubt,油then油we油must油part,油and油
if油the油person油shows油油hard油work油and油patience,油we油have油to油do油next,油watching油her,油pushing油and油giving油
opportunities.油Well,油then油she油can油take油care油of油someone油who油is油under.油I油mean油students.
25.油油The油school油can油teach油and油train油students油on油a油special油kind油of油responsibility油for油the油fulfillment油of油learning油
tasks,油and油the油school油evaluates油how油a油student油performs.油The油work油teaches油the油different油responsibility油
associated油with油selfcontained油setting油real油goals,油油real油problems油solving,油expenditure油of油real油resources油
and油obtaining油real油results.油That油is油a油difference.
DO
1. She油organized油twoyear油pedagogical油internship油at油the油school
2. She油personally油 looks油for油and油selects油teachers
3. She油turned油project油works油in油ubiquitous油students油activities油油and油now油
students'油projects油go油beyond油school
4. She油develops油the油gamebased油learning油at油the油school
5. She油has油organized油children's油summer油programs油and油biological油expeditions油
to油4油national油parks
6. She油collects油data油of油success油of油school油alumni油after油the油first油year油at油
Universities
7. She油invites油alumni油of油past油years油to油the油school
8. She油has油transformed油the油school油to油the油learning油organization,油she油supervises油
the油training油of油teachers油and油she油continuously油learns油herself
9. She油won油several油grants油to油provide油for油each油student油more油than油1油computer油
in油her油school
10. She油works油not油less油than油60油hours油a油week
11. She油is油active油Facebook user
12. During油the油interview油she油had油used油two油smartphones a油few油times
FEEL
1.油She油perked油up油when油talking油about油the油school油as油an油employer
2.油She油was油shackled,油when油we油talked油about油the油school,油which油should油prepare油the油
students油for油future油work
3.油She油was油strained,油when油we油discussed油the油interaction油between油school油and油parents
4.油She油enthusiastically油talked油about油the油psychological油methods油for油the油development油of油
students'油selfconfidence
5.油She油felt油discouraged油when油trying油to油understand油why油I油interview油her
6.油She油is油clearly油worried油about油students油whose油parents油make油decisions油about油the油
choice油of油profession
7.油She油was油sympathetic油to油children油who油from油early油age油have油to油think油about油the油skills油
they油need油in油life
8.油She油imagined油herself油on油the油place油of油young油teachers油and油she油was油upset油by油their油
problems油of油interaction油with油difficult油students
9.油It油was油evident油how油she油is油concerned油about油the油thankless油role油of油the油school油in油the油
formation油of油students油personality:油all油the油good油in油it油is油considered油as油a油merit油of油
parents,油nature油and油the油student,油and油everything油bad油is油to油blame油the油school
10.油She油strain油of油trying油to油find油a油logical油sequence油in油my油questions,油while油I油led油the油
conversation油responding油to油her油answers油and油changing油the油course油of油a油predrawn油plan
11.油She油is油very油worried油when油she油said油that油students油do油not油imagine油their油future油
profession
THINK
1.油She油dove油into油heavy油reflections油on油the油role油of油parents油in油carrying油out油professional油
selection油of油students
2.油She油strenuously油thought油how油to油convince油me油that油students油need油more油
independence油
3.油She油freely油considered油socialization,油values,油rituals油and油other油cultural油concepts
4.油She油tried油to油think油as油a油school油and油University油graduates油and油to油imagine油the油difficulties油
they油face
5.油She油tried油to油think油as油an油employer油in油her油own油school油and油she油remembered油how油she油
had油acted油to油help油new油teachers油to油go油better油through油socialization油and油become油a油useful油
part油of油the油staff.
6.油She油thought油about油what油is油the油job油of油a油mentor,油and油realized油anew油its油key油role油in油the油
development油of油new油teachers
7.油She油began油to油think油like油an油outofschool油employer,油becoming油aware油that油in油any油work油
difficulties油of油socialization油on油the油first油place油of油work油are油similar
8.油She油suddenly油understood油why油employers油are油looking油for油employees油with油work油
experience:油they油don't油want油to油be油the油first油place油of油work油and油have油problems油of油primary油
socialization油even油with油a油brilliant油University油graduate油
9.油In油her油mind,油she油constantly油came油back油to油the油same油concepts:油RESPONSIBILITY油and油
SELFDETERMINATION.
10.油She油was油thinking油all油the油time油how油important油it油is油to油provide油the油student油to油make油an油
informed油choice
11.油Closer油to油the油end油of油the油interview,油she油began油to油realize油that油the油current油situation油
with油the油transition油from油school油to油work油contains油a油systemic油problem,油which油is油difficult油
to油solve油by油partial油measures.
Description油of油the油
stakeholder
I have interviewed the Principal of a state school, one of the
best in Moscow. She is a young woman firmly standing on her
feet, whose face expresses a strange mixture of fatigue,
determination and dreaminess. She holds office for 10 years
and she has PhD degree, she has no children of their own but
she has the school, where study more than 1,700 children from
3 to 18 years.
She employs more than 200 teachers, managers and
support staff, she spends at work 6 days a week, and her
working day usually lasts more than 10 hours. She has to
integrate all of school staff, students and their parents in the
educational process. She is fond of innovations and especially,
ICT and mobile network lifestyle.
She is a thoughtful and attentive interlocutor, quite open and
sincere.
Problem油statement
STAKEHOLDER油油NEEDS油A油WAY油TO
reconcile油the油interests油of油all油stakeholders:油
students油and油their油parents,油all油the油school油staff,油
Colleges,油Universities,油employers油(at油least油 its油
HRmanagers)
BECAUSE
Insight
there is a substantial difference between the interests of the
most important stakeholders. Even the Principal of the school,
connecting in the one person both school and work, have
strikingly changed when I had asked her opinions from that two
positions.
In confirmation, I present my comments with links to the
statements in the sections SAY, DO, FEEL, THINK, labeling them
by number (according to their numbers in the sections, for
example S3, D2, F5, T8 and so on).
School and work have different objectives (S1, T11).
Ambitions of parents too much influence the professional
orientation of children (S6, T1, T2, F3, F6), who actually are not
able to consciously choose a direction of the further education
(S11, S12, F11).
Young graduates from Universities could not immediately start
full-scale operation and are in need of socialization and additional
training (S8, S21, S22, S23, T4, T8, F8). Unfortunately, many of
them are forced to leave the profession (S21).
Corporate training is forced to compensate for that was not
received by students at the University - mainly in the field of
practical activities (S21, D1).
School, in turn, limits its role only to formation of common cultural
skills (S15, F2), while trying to provide for the students some
experience from communicating with people demonstrating
examples of professional success (S17, D6, D7).
Ad

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