Exit Velocity
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The document discusses the need to capture critical knowledge from retiring Baby Boomer utility workers and repackage it as e-learning objects for training younger workers. Up to 50% of utility line workers will retire in the next 5-10 years, creating a shortage of qualified workers. Significant costs could result from deficiencies in knowledge and skills if not addressed. The document proposes capturing knowledge through processes involving top performers, tasks, difficulties, and subject matter experts to develop online training modules that are more consistent, accessible, and cost-effective than traditional classroom training.
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Exit Velocity
- 1. Baby Boomers reach exit velocity: New ways to capture critical tribal knowledge and re-package it as learning objects for web-based training delivery. Rich Cummings Level Four Solutions Group, Inc.
- 3. What the data says… Up to 50% of the utility ‘line worker’ workforce will retire in 5-10 years Demand for qualified professional and skilled utility workers will outpace supply http://www.oe.energy.gov/DocumentsandMedia/Workforce_Trends_Report_090706_FINAL.pdf
- 4. Risk Management Significant costs to overcome deficiencies in knowledge and skill attrition Impacts to productivity, responsiveness, competitiveness, and moral http://www.utilitiesproject.com/documents.asp?d_ID=3888#
- 5. The ever increasing technology stack…
- 6. Technology on the pole too!
- 7. Technology on the ground in the pad mount cabinet.
- 8. More automation – less manual operation.
- 9. Experienced and Qualified Workforce Productive Capacity Knowledge Surplus Resource Depth
- 10. Reduced or ‘Junior’ Workforce ` Low or Negative Capacity Knowledge Deficit Overloaded Resources
- 11. Knowledge Capture Process Top Performers Duty / Task Frequency Difficulty Criticality Your Intellectual Capital Your Intelligent Grid Existing Documentation Observation SME Interviews
- 12. Knowledge Capture Process Results Interactions Processes Tools Systems Validation Existing Documentation Observation SME Interviews
- 13. Knowledge Capture Process Observation User Guides SOPs Job Aids Design Documents Requirement Documents Existing Training Process Maps Existing Documentation SME Interviews
- 14. Knowledge Capture Process Existing Documentation Observation SME Interviews
- 15. Systematic Approach To Training Analysis Implementation Evaluation/ Revision Design Development
- 16. Tools Demo Task Analysis Design / Development Guide Training Development Environment Sample Output
- 17. Task Analysis
- 18. Some ways to tell if your a Baby Boomer… Your arms are almost too short to read the newspaper. You remember bell bottoms and waffle stompers Your kids are all grown up, and your grand kids are old enough to talk about you. Happy hour is a nap. It takes two tries to get up from the couch, and three tries to button your britches. When you don't care where your spouse goes, just as long as you don't have to go along. You have said the words – far out or right on.
- 19. Business Case Traditional Classroom Online Time Time $ $ Analysis Design Development Prep + Delivery Internal rate: 30.00 / hour # Students : 8 / class (3 classes) Preparation Time: 12 hours Class length: 16 hours 8 hrs 8 hrs 60 hrs 12 + (16*9)*3) hrs Back fill w/ OT ? $240 $240 $1800 $13,320 $19,980 Total Cost: $15,600 - $35,580 Design, Develop and Deliver a 2 Day course to 24 learners. Goal: 8 hrs 8 hrs 120 hrs $240 $240 $3600 $11,500 $15,580
- 20. Industry Drivers – Utility Operations 06/08/09 http://uaelp.pennnet.com/Articles/Article_Display.cfm?Section=ARTCL&ARTICLE_ID=256344&VERSION_NUM=2&p=34
- 21. Industry Drivers – Utility Operations 06/08/09 http://www.usatoday.com/money/economy/employment/2007-05-16-power-shortage-cover_N.htm?POE=click-refer
- 22. Industry Drivers – Utility Operations 06/08/09 http://www.ibew.org/articles/05journal/0504/p12_shortage.htm
- 23. Benefits of E-Learning Creation of re-usable learning objects (performance support). Reduced travel costs Increased consistency in training delivery Reduced instructor costs Reduced (or eliminated) costs of instructional material duplication and distribution Increased learner access to learning objects and applications Increased learner control Decreased overall training delivery costs. 06/08/09
- 24. Solution Model Prioritize Course Development Needs Conduct Initial Analysis and Design Create Development Plan Begin Development / with Review & Comment Knock it out of the park! Provide Workshop to your internal developers– Using Adobe Captivate 3.0 06/08/09
- 25. 06/08/09 To See Some Samples of Out Work: http://www.l4sg.com/Samples/samples.htm User – guest Password – abc123
Editor's Notes
- #2: Good Morning, My name is Rich Cummings and the title of my presentation is Baby Boomers reach exit velocity: New ways to capture tribal knowledge and re-package it as learning objects for web-based training delivery.