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EXPERIENCE
Smart Communications Inc., Makati City, Philippines
Team Leader - IT System Operator
4/2002 – 02/2008
Monitor and troubleshoot system health and processes. perform restores, implement recovery
procedures, handle Business continuity copy and conduct regular system backups. Ensure technical and
operations process meet business requirements.
Achievements:
ï‚· Served as Team Leader for operations in the disaster recovery projects from business
requirements analysis to solutions delivery and support.
ï‚· Contributed to the revision of the HP UX and IBM AIX Minimum Baseline Security.
ï‚· Contributed to the improvement of data warehouse reports generation and logs checking.
ï‚· Ensures that the BCV (Business Continuity Volume) process was successful for data archiving.
ï‚· Timely generation and distribution of reports to users based on the agreed SLA.
ï‚· Maintain recovery rate at 99% by consistently monitoring system performance & proper resource
prioritization.
ï‚· Trained the newly hired System Operators in preparation for their designated tasks.
 Yearly evaluation of System Operator’s.
Daily task:
ï‚· Monitoring of Unix Servers disk space.
ï‚· Monitoring of Oracle Table space.
ï‚· Daily Execution of Data Warehouse Scripts for reports.
ï‚· Daily Extraction of Reports for Finance, Marketing and Audit using Oracle Discoverer.
ï‚· Daily Backup of Servers.
ï‚· Updating the Inventory of tape Backups.
ï‚· Daily execution of disk mirroring using EMC2 technology.
ï‚· Restoration of backup tapes for data retrieval.
ï‚· Check the orderliness of the Data Center and the Office.
ï‚· In charge of the acquisition and liquidation of the budget for Office and Pantry supplies.
 Yearly evaluation of System Operator’s.
ï‚· Monthly Status Report of the whole operations disaster recovery team.
ï‚· In charge of creating the monthly work schedule for Operations team.

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Experience Smart Communication Inc

  • 1. EXPERIENCE Smart Communications Inc., Makati City, Philippines Team Leader - IT System Operator 4/2002 – 02/2008 Monitor and troubleshoot system health and processes. perform restores, implement recovery procedures, handle Business continuity copy and conduct regular system backups. Ensure technical and operations process meet business requirements. Achievements: ï‚· Served as Team Leader for operations in the disaster recovery projects from business requirements analysis to solutions delivery and support. ï‚· Contributed to the revision of the HP UX and IBM AIX Minimum Baseline Security. ï‚· Contributed to the improvement of data warehouse reports generation and logs checking. ï‚· Ensures that the BCV (Business Continuity Volume) process was successful for data archiving. ï‚· Timely generation and distribution of reports to users based on the agreed SLA. ï‚· Maintain recovery rate at 99% by consistently monitoring system performance & proper resource prioritization. ï‚· Trained the newly hired System Operators in preparation for their designated tasks. ï‚· Yearly evaluation of System Operator’s. Daily task: ï‚· Monitoring of Unix Servers disk space. ï‚· Monitoring of Oracle Table space. ï‚· Daily Execution of Data Warehouse Scripts for reports. ï‚· Daily Extraction of Reports for Finance, Marketing and Audit using Oracle Discoverer. ï‚· Daily Backup of Servers. ï‚· Updating the Inventory of tape Backups. ï‚· Daily execution of disk mirroring using EMC2 technology. ï‚· Restoration of backup tapes for data retrieval. ï‚· Check the orderliness of the Data Center and the Office. ï‚· In charge of the acquisition and liquidation of the budget for Office and Pantry supplies. ï‚· Yearly evaluation of System Operator’s. ï‚· Monthly Status Report of the whole operations disaster recovery team. ï‚· In charge of creating the monthly work schedule for Operations team.