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This document appears to be a presentation about eliminating friction from the customer experience. It discusses Atlassian's support work from 2008-2013, including that they received 92,000 support issues in 2012, addressed by 100 engineers. It also discusses efforts to reduce the number of support issues customers experience by improving products and knowledge sharing between experts.
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- 12. Land Of Customer Service Tuesday, June 11, 13
- 13. 92 thousand issues 100 engineers in support Behind The Scenes (2012) Tuesday, June 11, 13
- 15. I Tuesday, June 11, 13
- 16. Reducing The Funnel Tuesday, June 11, 13
- 17. Reducing The Funnel Tuesday, June 11, 13
- 18. Reducing The Funnel Tuesday, June 11, 13
- 19. Reducing The Funnel Tuesday, June 11, 13
- 20. Land Of Experts Tuesday, June 11, 13
- 21. 3 thousand issues by you 11 thousand issues by your customers Up to 260 issues per expert Behind The Scenes (2012) Tuesday, June 11, 13
- 22. 3 thousand issues by you 11 thousand issues by your customers Up to 260 issues per expert Tip Of The Iceberg (2012) Tuesday, June 11, 13
- 24. I Tuesday, June 11, 13
- 25. Working Together Tuesday, June 11, 13
- 26. Tuesday, June 11, 13
- 27. I Tuesday, June 11, 13
- 28. Heel Hartelijk Bedankt! Tuesday, June 11, 13