FAITHE-REYES-CV 2016
- 1. SKILLS Office Applications: Microsoft Office: Word, Excel and PowerPoint Apple iWork: Pages, Numbers and Keynote Google Apps: Docs, Sheets, 際際滷s and Forms Writing: Scientific Research, Thesis Technical Writing and Proofreading Design and Video: Adobe Creative Suite Applications Operating Systems: Windows, Apple OS X and Ubuntu EDUCATION De La Salle University Dasmari単as BACHELOR OF ARTS IN MASS COMMUNICATION (2006-2010) POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION (2011-2014) MASTERS DEGREE IN BUSINESS ADMINISTRATION (2011-2015) LANGUAGES Fluency: I can confidently and empathically connect with customers and co- workers in English or Filipino through oral and written forms. Experience: I became highly skilled in public speaking & presentation, technical writing, public relations and proofreading through my diverse education and work experience. Special Trainings: I underwent business telephone etiquette, American slang, foreign culture, idioms and accent neutralization training as a Customer Service Representative. Business Degree Advantage: My advanced degree in business equipped me with knowledge to converse about and understand advanced financial and business terms. WORK EXPERIENCE ADMINISTRATION & CUSTOMER RELATIONS OFFICER Lightning Funder Lending Services, Incorporated | March 2013 March 2016 As an Administration Officer: Aided in ensuring that the day-to-day office activities are running efficiently in line with the consistently changing management objectives, goals and targets. Performed secretarial functions by maintaining filing systems, organizing executives appointments, taking minutes of the meetings and coordinating logistic arrangements. Took part in the talent acquisition process of the company by being the initial interviewer to the potential employees and agents of the company. Contributed in the design and distribution strategy of marketing collaterals and business process documents and also ensured that all are within the tightly allocated budget. Participated in monthly strategic management meetings and shared insights on how to improve the policies, procedures and external communications of the company. As a Customer Relations Officer: Attended to telephone and walk-in inquiries of potential customers to orient them about the services that the company offers, its requirements and processes they have to go through. Served as a mediator to resolve the problems and complaints of the customers by coordinating with the necessary company executives. Boosted the companys image by providing professional and high-quality frontline services, creating rapport with clients and forming quality customer relationships. Remained proactive on customer feedback and implemented policies to continuously improve customer satisfaction and retention. CUSTOMER SERVICE REPRESENTATIVE APAC Customer Services, Incorporated | Jan 2011 - October 2012 Awarded 3 times for Customer Service Excellence Commendation. Underwent business telephone etiquette, American slang, foreign culture, idioms and accent neutralization training. Provided comprehensive assistance to doctors, nurses, therapists, and medical facilities in the United States with inquiries regarding the eligibility, benefits, claim status and processing of their patients' health insurance account. Multi-tasked by creating a detailed and comprehensive report of each call then submitted them to the appropriate departments while simultaneously assisting customers . Empathized and addressed grievances of the upset callers in such a way that they feel assisted, valued and heard then reported such to the team leaders. Assured to meet the stringent monthly Key Performance Indicators (KPIs) set by the clients while ensuring error-free calls evaluated by the Quality Assurance Team. Ensured confidentiality of patients personal health information by carefully following the Health Insurance Portability and Accountability Act (HIPAA) of the United States. Walked-through callers who faced difficulty in using the companys online services. As a front liner of the company, ensured a reputable image and delivered high standard level of service to all callers by ensuring a smooth, positive and trouble -free experience. email: faithereyesmba@gmail.com linkedin: https://ph.linkedin.com/in/izzreyesmba mobile: +639151808988
- 2. AWARDS AND RECOGNITION (3) CUSTOMER SERVICE EXCELLENCE COMMENDATIONS 2011-2012 APAC Customer Services, Inc. MOST DYNAMIC SPEAKER & CHAMPION SPEAKER JANUARY 2012 Executive Communications (EXECOMM) Awards 2012 RECOGNITION AS GUEST SPEAKER AUGUST 2015 Research Symposium, DLSU-D Graduate School of Business YOUTH LEADERSHIP EXCELLENCE AWARD MARCH 2006 Junior Chamber International Philippines - Department of Education YOUTH GOVERNMENT RECOGNITION MARCH 2006 Municipal Youth Development Council Provincial Internship as Public Employment Office Head SECOND HONORABLE MENTION MARCH 2006 La Belle Montessori School 2ND DAN TAEKWONDO BLACKBELT JUNE 2005 Philippine Taekwondo Association EXTRA CURRICULAR De La Salle University Dasmari単as PEER COUNSELLOR Student Wellness Center (2006-2010) VP FOR MEMBER RELATIONS, VIOLINIST AND TRAINER (2008-2010) DLSU-D Encore String Ensemble La Belle Montessori School STUDENT COUNCIL PRESIDENT (2005-2006) PUBLIC RELATIONS OFFICE INTERN De La Salle University - Dasmari単as | May 2010 July 2010 Acted as a front liner by answering telephone inquiries and attending to the needs of the visitors of the university. Produced articles for the publications including interviewing key persons, photo and written documentation of events and writing the articles' content. Assisted in the production of videos through Adobe Premier and other marketing materials of the university through Adobe Photoshop. Responsible for operating the audio-visual advertisements in the whole campus and ensuring that the right content were presented at all times. CHARACTER REFERENCES Dr. Maribec Campos Professor/Thesis Adviser DLSU Dasmari単as +639164785958 cmaribec@yahoo.com BRAND & COMMUNICATIONS INTERN IBM Philippines, Incorporated | Feb 2010 May 2010 Assigned with secretarial duties such as answering the telephone, reproducing documents and liaising with other departments. Liaised with media personalities and journalists to secure their attendance in the events of the company to boost exposure. Created and designed all of the materials for presentation in events including PowerPoint, video and audio presentations. Assisted in all functions needed for events that are held almost every week or more including, but not limited to, photo documentation, booth set up, manning registration, PowerPoint Presentation assistance and ushering for guests. Daily monitoring, valuation and compilation of all media exposure of the company and its competitors. Mr. Francis Loyola Former Team Leader APAC Customer Services, Inc. +639175603387 jovenfrancis.loyola@xerox.com Dr. Johnny Cabanias Vice Chancellor/Professor DLSU - Health Sciences Institute +639175241063 +63464818000 local 5000 OTHER SIGNIFICANT INFORMATION 25 years old, born on July 22, 1990 in Manila, Philippines. REASONS FOR LEAVING EMPLOYMENT Lightning Funder Lending Services Incorporated decided to seek a more challenging job that enables her to grow personally, financially and professionally. APAC Customer Services Incorporated looking to develop more skills for career growth and development. NOTICE PERIOD I am available to commence work immediately since I am not employed by any company. email: faithereyesmba@gmail.com linkedin: https://ph.linkedin.com/in/izzreyesmba mobile: +639151808988