More Related Content
What's hot (20)
Viewers also liked (17)
Similar to faye clarke cv Dubai 2014 (20)
faye clarke cv Dubai 2014
- 1. FAYE CLARKE Bahar 5 Jumeriah Beach Residence M: 0557685516 E: fayeclarkemua@hotmail.com D.O.B: 22nd March 1985 Nationality: British EDUCATION: 1996 2001 Dartford West Technology College for Girls 8 GCSEs including Maths & English, GNVQ level 1 2001 - 2003 Bexley College PROFILE: As a mature twenty nine year old I have the confidence and ability to work and communicate with people of all ages and at every level of management. I thrive on meeting new people and adapt easily in new environments. I am a confident leader with ability to identify goals and requirements in demanding situationg, I always aim for the best, to be genuine, passionate and creative. ATTRIBUTES: 揃 Strong communication skills: written and verbal, confident when speaking with clients or colleagues , as well as presenting to large groups. 揃 Bubbly and uplifting personality with a highly professional manner 揃 Conscientious and passionate with strong desire to succeed in everything I do 揃 Motivated and hard working with 12 years of experience working to achieve targets. 揃 Computer literate with experience of using Microsoft programs 揃 Competent at using the internet for research or assistance 揃 Excellent interpersonal skills and customer service experience gained from extensive interaction with the public PROFESSIONAL EXPERIENCE: 2012 to date Bobbi Brown - Store manager, Education - Dubai Running a free standing store, managing 5 staff, my primary task is to ensure that all staff members (mine and across Dubai) are well educated on all products, give 100% quality customer service, have good selling skills and can cater to customer needs. Store manager duties not only consist of the store maintenance, supplying work permits, stock control, business & strategic planning, rotas, commercial reviews, weekly reports but dealing with customers and staff in a way so that the store reaches monthly targets. So far the 18 months I have worked here. My staff have reached target 16 months, Achieved x4 100% Mystery Shop results Last October and January we was rewarded for achieving 70% growth on previous year. Educated large audiences with makeup presentations, gaining new clients and sales. All my years of passion and hard work paid off in March 2013 when I won the incentive for best achiever and growth on sales , I was flown to New York for a luxury break. 2008- 2012 Bobbi Brown - Concession Manager I feel this roll is one of my greatest achievements. I started up a new account for one of the most famous makeup artists in the world, Bobbi Brown. My account was built in 2008 I personally recruited new custom and promoted the launch of the new Bobbi Brown counter within the store John Lewis. Two years on it was the highest account in growth within the UK and ranking second best counter within the south of England. I met with Bobbi Brown herself a few times in London and used all she told me with in my team. Aged 23 I was managing my account and had a team of four, my team doubled in size and I conducted interviews to employ new members regularly. Over the 5 years the account was consistent on growth each year. Although my tasks and duties seemed endless my main focus was that my staff where well educated on customer service, their product knowledge was to a high standard and that every one that had been touched by a Bobbi Brown artist was happy, feeling more confident and walked away with a smile.
- 2. 2007- 2008 O2 Arena Greenwich London : Pantry Coordinator As a Pantry Coordinator my primary focus was customer satisfaction. I had the responsibility of supervising a team of forty to fifty staff, depending on the circumstances and event requirements. On a busy night this would involve organizing the team to ensure that each VIP suite is allocated a host or hostess to ensure that the client needs are promptly catered for throughout the evening. Considering the variety of events we hosted and the calibre of our clients, I had to ensure my team was presentable and professional at all times and that service was provided to a very high standard. I also had to ensure that the pantry was regularly restocked and that the customer accounts were updated regularly to avoid delays at the end of the evening when I had to provide the clients with their invoice. I was also responsible for ensuring that the instant billing systems tallied at the end of the shift. And that all staff where educated on food and beverage and complimentary condiments suited. 2006-2006 Boots: Max Factor Concession Manager After proving to myself and my peers that I had the determination to succeed, I requested an opportunity to express my ideas in an attempt to increase my responsibilities and experience. I created a Power Point presentation on how I felt the business could be improved and presented it with confidence to my manager. I was successful as she was extremely impressed with my initiative and promoted me accordingly. I then turned my ideas to reality as I was allocated three members of staff to form a new team of which I was the manager. I still carried out makeovers on clients as I enjoyed this aspect of my role. However I had many new tasks and responsibilities to maintain. These included producing reports of growth takings on previous years, attending management meetings as well as hosting my own team meetings to discuss new ideas and techniques, ensuring that targets were being met, and increasing my clientele in competition with other areas. After two months of managing my team and putting my ideas in to practice, my account at Bluewater was number one in the country. 2002-2003 Boots: Cash Assistant and Customer Service In this role my main priority was to operate the cash desk which involved completing all transactions including purchases, returns and exchanges. I was also available to assist customers with their purchases when necessary as well as dealing with customer complaints. 2002-2002 Weatherseal Marketing Telesales & Training Manager I joined Weatherseal as a Telesales Representative. This meant I was continuously on the phone representing the company as well as selling the product. Therefore, I had to be well spoken, positive and confident at all times. In this role I learned how to focus my energy on remaining positive; I found that clients responded well to polite, un-intrusive conversation rather than a hard sales approach. I was soon promoted to Trainee Manager where I was responsible for recruiting and training new staff. I would advise them how to be successful in telesales and how to stay motivated when selling products over the phone. 2001-2002 Coton& Hamblin Ltd Opticians: Receptionist As the receptionist for this company I was the main point of contact for the clients. I would answer the phones and make appointments using a diary on the computer. I also dealt with cash transactions after each appointment. HOBBIES & INTERESTS: My ultimate dream was to travel the world, which I fulfilled in 2006/07 when I spent 6 months exploring various countries and cultures including Thailand, Hong Kong an Australia. I like to discover new trends in fashion and beauty. I enjoy finding out about new products and designs. I have been on many different courses and taken part in competitions and events such as the Dermalogica. Look Good Feel Better campaign, and Cover girl competitions all over the country. I get pleasure meeting new people and have a world wide network of contacts gained from my travels. Through the work I have carried out over the past eleven years it has enabled me to meet a huge number of different characters & deal with so many personality types. This has helped me to read body language, adapt my skills and get the best out of every one I meet. Every day of my life I try to make sure I meet and greet as many people as possible in a positive and friendly manor , and learn from them.