FIDO Munich Seminar Workforce Authentication Case Study.pptx

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FIDO Alliance

Workforce Authentication Case Study
Overcoming the hurdles on the way to a passwordless future….
July 2024
Malte Kahrs
CEO and Founder of MTRIX
GmbH

1
© MTRIX GmbH 2024
MTRIX in a nutshell
18
years
of
experience
HQs in
Germany
and USA
25+
people with
a strong
focus on
authenticati
on
1,000,00
0+
business
users under
support
750,000
+
Custom
Enrollment
Portal users
11,000
+
HW shipments
worldwide
since 2023
(80+
countries)
1000+
customers

2
© MTRIX GmbH 2024
Enterprises often fail due to the
same challenges.
Overcome current
“island” solutions
 Historically
grown isolated
solutions
 Not all
solutions
support FIDO as
a modern
authentication
method
1
The „last mile“
FIDO-Key-Delivery
 An (integrated)
FIDO
authenticator
cannot be used
in every
situation
 Hardware FIDO
keys are often
required and
desired
2
Ensuring the best
user experience
 Users must be
able to complete
an enroll-ment
independently
 Without
acceptance,
support costs
explode,
security shrinks
3

3
© MTRIX GmbH 2024
1
Client Systems
Remote Mobile Devices
Web Services
ISLANDA ISLANDB
ISLANDC ISLANDD
One
Solutio
n
Incl
.
Overcoming historic
authentication-structures is
possible and you don‘t need a
„big-bang“.

4
© MTRIX GmbH 2024
Solving the “last mile“ is
critical to distribute FIDO
hardware
2
Logistics
 Simply sending all FIDO Keys to
customers HQ will not solve the
challenge for him.
 You have to make sure that every
person can order sufficient FIDO-key(s)
to his / her place
 Ordering must be easy for the user
Global shipment
 It shouldn't make any difference
whether the FIDO-key goes to the
north, east, south or west of the
world -> deliver keys to wherever the
user is (Customs and Tariffs)
 Ship from the US or Europe directly to
your user to reduce delivery times
 Whenever you ship something: Make
it trackable
Services suggestions
 Appoint a project manager as SPOC
 Consider custom configuration of FIDO
Keys (attestation, Applets, Seeds)
 If something goes wrong: someone has
to take care of it (proactively) and make
sure the FIDO-key(s) will arrive

5
© MTRIX GmbH 2024
3
Excellent user experience is a
key success factor!
Availability of a new
authentication method.
Availability of a new
authentication method.
User raises tickets to
support agents.
 No matter how much
docu-mentation your
have: some users will
open support tickets
anyway
 Time-consuming
processes and
recurring questions
are the daily routine
of the support team
The easy way: Workflow based user self service
enrolment of authentication methods.

6
© MTRIX GmbH 2024
MTRIX delivers a comprehensive
end-to-end authentication
experience.
The
Essentials
Service / Support Consulting
Software
Hardware
Implementation
Worldwide
Hardware-Shipping
End-to-End

7
© MTRIX GmbH 2024
Many thanks for your attention
 There are no (longer) technical reasons not
to introduce FIDO as the desired standard
for all authentication processes.
 The introduction of a central platform
supports these efforts.
 Don't just solve the technology, let‘s talk
about how the FIDO technology will reach
and impact the user.
 Key success factors are (web-)portals for
the independent enrollment and management
of (FIDO) authentication methods by every
single user
 Let the user decide which (FIDO) method
works best for him in which situation.

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FIDO Munich Seminar Workforce Authentication Case Study.pptx

1. Workforce Authentication Case Study Overcoming the hurdles on the way to a passwordless future…. July 2024 Malte Kahrs CEO and Founder of MTRIX GmbH

2. 1 © MTRIX GmbH 2024 MTRIX in a nutshell 18 years of experience HQs in Germany and USA 25+ people with a strong focus on authenticati on 1,000,00 0+ business users under support 750,000 + Custom Enrollment Portal users 11,000 + HW shipments worldwide since 2023 (80+ countries) 1000+ customers

3. 2 © MTRIX GmbH 2024 Enterprises often fail due to the same challenges. Overcome current “island” solutions  Historically grown isolated solutions  Not all solutions support FIDO as a modern authentication method 1 The „last mile“ FIDO-Key-Delivery  An (integrated) FIDO authenticator cannot be used in every situation  Hardware FIDO keys are often required and desired 2 Ensuring the best user experience  Users must be able to complete an enroll-ment independently  Without acceptance, support costs explode, security shrinks 3

4. 3 © MTRIX GmbH 2024 1 Client Systems Remote Mobile Devices Web Services ISLANDA ISLANDB ISLANDC ISLANDD One Solutio n Incl . Overcoming historic authentication-structures is possible and you don‘t need a „big-bang“.

5. 4 © MTRIX GmbH 2024 Solving the “last mile“ is critical to distribute FIDO hardware 2 Logistics  Simply sending all FIDO Keys to customers HQ will not solve the challenge for him.  You have to make sure that every person can order sufficient FIDO-key(s) to his / her place  Ordering must be easy for the user Global shipment  It shouldn't make any difference whether the FIDO-key goes to the north, east, south or west of the world -> deliver keys to wherever the user is (Customs and Tariffs)  Ship from the US or Europe directly to your user to reduce delivery times  Whenever you ship something: Make it trackable Services suggestions  Appoint a project manager as SPOC  Consider custom configuration of FIDO Keys (attestation, Applets, Seeds)  If something goes wrong: someone has to take care of it (proactively) and make sure the FIDO-key(s) will arrive

6. 5 © MTRIX GmbH 2024 3 Excellent user experience is a key success factor! Availability of a new authentication method. Availability of a new authentication method. User raises tickets to support agents.  No matter how much docu-mentation your have: some users will open support tickets anyway  Time-consuming processes and recurring questions are the daily routine of the support team The easy way: Workflow based user self service enrolment of authentication methods.

7. 6 © MTRIX GmbH 2024 MTRIX delivers a comprehensive end-to-end authentication experience. The Essentials Service / Support Consulting Software Hardware Implementation Worldwide Hardware-Shipping End-to-End

8. 7 © MTRIX GmbH 2024 Many thanks for your attention  There are no (longer) technical reasons not to introduce FIDO as the desired standard for all authentication processes.  The introduction of a central platform supports these efforts.  Don't just solve the technology, let‘s talk about how the FIDO technology will reach and impact the user.  Key success factors are (web-)portals for the independent enrollment and management of (FIDO) authentication methods by every single user  Let the user decide which (FIDO) method works best for him in which situation.

Editor's Notes

#7: Click – 1 – show Serial Number Click – 2 – touch the key

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