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- 1. Glen Page, CSM__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 397 Ridge Road, Osceola, WI 54020 (651) 434-2309, gpage@centurytel.net IT Project Manager Summary Senior Project Manager known for successfully leading projects of all sizes realizing extraordinary stakeholder and customer satisfaction, high quality of delivery and accomplishing desired benefits and results. PROFFESIONAL ACCOMPLISHMENTS - Headed up a process improvement team that implemented processes that were instrumental in increasing the on-time delivery to the business from 60% to 95%. - Collaborated with business and technical team to establish Tools for the Pro, a hosted website bringing in new revenue stream of $3.1M annually. - Successfully managed an Inventory Scanning project saving the business over $1.2M annually. - Successfully implemented JDA Merchandising Management System reducing inventory cost by 15% or $25M. - Successfully implemented JD Edwards Sales Order Management increasing product sales from 5% to over 25%. TECHNICAL SKILLS / INDUSTRIES Tools/Technologies JD Edwards, JDA, Log Pro, IBM Blueworks, SAP, ChangePoint, ServiceNow, QlikView, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, Visio, Access, ChangePoint, Lotus Notes, Sharepoint, Methodologies Agile, Waterfall Industries Health Care, Retail, Manufacturing PROFESSIONAL PROFILE Blue Cross Blue Shield, Eagan, MN, Project Manager / Release Coordinator 2012 Present Hollstadt and Associates, Inc Mendota Heights, MN, Project Manager (Contract to Hire) 2012 - 2012 Manage and support the intake and release governance process for multiple portfolios/applications. Ensure proper estimates, prioritization, and monitoring of all release activities, including change control. Consistently provide support to multiple entities through SDLC; serving as Project Manager for larger scope release candidates. - Headed up a process improvement team that implemented processes that were instrumental in increasing the on-time delivery to the business from 60% to 95%. - Point person, bringing together multiple teams to deliver and coordinate a governance release for large portfolios. Manage applicable change (scope/dates/funding/other), and coordinate and communicate timelines with delivery teams and delivery coordinators. - Support Intake process for changes and future Governed Release formation, monitor/track estimates, support accurate forecasting and tracking of the availability of vendor partner development and test resources. - Work closely with multiple teams to identify process gaps, reporting, best practices, and process improvements. Regis Corporation, Edina, MN, IT Director 2006 2011 Led and managed the strategies, tactics, and operations of the Information Technology department to ensure it aligned with the overall business objectives of the organization. Developed and managed appropriate business applications for each department and delivered on all Information Technology service level agreements for the user community within the organization. Planned, coordinated, directed, and designed operational activities of the department, as well as provided direction and support for Information Technology solutions and application development to enhance mission-critical business operations. - Directly and indirectly managed team members and contractors within the Information Technology team including selecting, developing, motivating, evaluating and compensating team members. - Worked closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
- 2. Glen Page Page 2 - Worked closely with Sr. Vice President of Information Technology as well as other members of the senior member team to ensure the delivery and administration of products and services to effectively meet the businesss mission and long-term objectives. - Cultivated relationships with client, project stakeholders at multiple levels, others external to the organization, and key influencers. Oversaw and managed project resources as part of project deliverables. - Collaborated with business and technical team to establish Tools for the Pro, a hosted website bringing in new revenue stream, $3.1M annually. - Directed in-house Inventory Scanning project saving company over $1.2M Million annually using Agile methodology. - Worked with upper management to establish business need, updating data warehouse and implementing new Business Intelligence analytical tool QlikView. Regis Corporation, Edina, MN, Senior Project Manager 1998 2006 Spearheaded the high-quality completion of large scale, top priority complex technology initiatives. Managed budgets of up to $10M and cross functional teams of up to 20 developers, analysts, and QA. - Implemented JDA Merchandising Management System reducing inventory cost by 15% or $25 Million annually . - Implemented JD Edwards Sales Order Management increasing product sales from 5% to over 25%. - Consolidated US and UK instances of JDE reducing maintenance and hardware costs. - Implemented JDA in UK. - Managed the implementation of the first Franchise Product Sales Website at Regis, which significantly streamlined and improved the order process for customers, reduced order errors and fulfillment time and improved customer relations. - Managed projects through the SDLC lifecycle ensuring projects meet milestones and outcomes. CSC Consulting, St. Louis Park, MN, Project Manager ` 1997-1998 Provided strategic leadership to coordinate, establish and plan for Y2K initiatives while participating in site-specific and system-wide projects. - Implemented 3 Y2K Assessment Projects all on time and under budget. - Established budgets and project plans and tracked actual to budget. GNB Technologies, Eagan, MN, Project Manager 1995 1997 Managed all phases of the SDLC for dozens of JD Edwards projects. - Managed various JD Edwards projects ensuring their completion on time and under budget. - Facilitated and trained end users on the various modules and business procedure changes. - Communicated project progress to management and end users ensuring a smooth project transition. - Received several customer satisfaction awards, as well as a dedication award for ensuring on-time completion of a major upgrade effort. General Mills, Golden Valley, MN, Project Manager/Business Analyst 1984-1993 Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Directed and managed complete system development life cycle including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements. - Implemented SAP Profitability Analysis Reporting (RKE) module, Data Warehouse module for SAP. - Managed project to calculate manufacturing cost per case on PC based system, brought project in under budget and three months early. - Implemented Micro Control package on PC reducing close time by one week and saving over $500K annually towards the department operating budget. EDUCATION Bachelors of Science Accounting Brigham Young University, Provo, UT Certified Scrum Master (CSM)