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GREGORY LINCOLN
15695 Joshua St., Hesperia CA 92345 | (760) 669-9480 | Greg92308@gmail.com
SUMMARY OF QUALIFICATIONS
Highly skilled IT Operations Leader with more than 14 years of experience providing technical,
infrastructure and security support within a diverse set of organizations. Focused on long-term
professional development and maintaining a current awareness of industry knowledge.
 Infrastructure Support
 Partner Management
 WirelessNetwork
 Vendor Management
 Troubleshooting
 IT Security Support
 Infrastructure Security
 Software Solutions
 Project Management
 Network Installation
 Budget Development
 Staff Training & Support
 Data and Disaster Recovery
 Analysis & Reporting
 Regulatory Compliance
PR OFE S S I ON AL EXP E R I E N CE
IT SUPPORT SPECIALIST | AT&T Government Solutions, Barstow, CA 2015 to Present
Essential representative tasked witha wide range of job duties including overseeing the configuration,
installation and upgrading of hardware and software, as well as the maintenance of the computer
system’s hardware, networkinfrastructure and system equipment. Responsible fortroubleshooting
application, hardware, network,communication and connectivity related user issues, and ensure end-
user satisfaction.
 Approach all workactivities withdeliberate focusto ensure that each task is completed
correctly,efficiently,and effectively.
 Identified internal training opportunities, and developed training materials for internal users.
IT SPECIALIST | Insight Global Inc., Barstow, CA 2014 to 2015
Responsible forresolving technical issues, assessing technology requirements, identifying user needs
and ensuring customer satisfaction. Oversaw security matters and effectively reviewedand prepared
system documents. Cultivated strong relationships with a wide range of key stakeholders including
clients, colleagues and upper management.
 Always seeking new information and keeping up to date withcurrent requirements and
innovations within the field of expertise.
 Improved customer service standards within the organization by implementing new training and
professional development procedures.
FIELD SERVICE TECHNICIAN | Worldwide Tech Services, Tewksbury, Mass 2013 to 2014
Performed duties in support of day-to-day operations at customer support department and solved
technical issues for assigned equipment. Oversaw assets and inventory related matters. Supported
upper management in development and enforcement of IT best practices, policies, and security
standards.
 Maintained excellent communication skill with clients both verbally and non-verbally and
provided functional guidance to colleagues.
 Prevented workplaceaccidents by encouraging safe working practices and preserving company
safety equipment.

GREGORY LINCOLN RESUME PAGE 2
IT MANAGER | Ellis Design and Entertainment Corp., Lakeview Terrace, CA 2009 to 2013
Managed a wide range of key processes including IT strategic planning, budgeting, project approval
and monitoring, resources allocation. Established and maintained relationships with external vendors
and suppliers. Coordinated IT department and user departments’ activities.
 Managed time constraints and unpredictable schedules with adaptable methodology that can re-
prioritize and delegate tasks to achieve maximum efficiency.
 Utilized a wealth of skills, abilities, and personal networks to solve intractable problems and
remove obstacles to competing projects.
Additional experience at Lincoln Computer Repair Services (LCRS), Apple Valley, CA, as Operator (2002 – 2009)
EDU CATI ON & CE R TI FI CATE S
Master of Information Technology, Internet Security
American InterContinental University, Hoffman Estates, IL, 2011
Bachelor of Science, Criminal Justice
American InterContinental University, Hoffman Estates, IL, 2009
US Department of Homeland Security - IPv6 Security Certified, 2015
CompTia Network + Certified, 2013
CompTia Security + Certified, 2013
Microsoft Technology Associate (MTA) - Networking Fundamentals, 2014
Cisco Certified Network Administrator (CCNA), in progress
Certified Ethical Hacker (CEH), in progress
Certified Hacker Forensic Investigator (CHFI), in progress
Certified Information Systems Security Professional (CISSP), in progress

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gregoryresume-v2

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