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Rockey L. Pulley
Hudson,FL
816-572-8116
Email: Rockey.Pulley@gmail.com
Linkedin: http://www.linkedin.com/pub/rockey-pulley/52/621/a31
Systems Administrator
Currently employed as a systems administrator with 4+ years of hands on IT experience with a management background
seeking full time position. Comes with impeccable references, and a track record of being given increasing amounts of
responsibility.
Technical Skills
Hardware: Dell (workstations, SonicWALL, and servers), HP (workstations, thin clients, and servers), Cisco,
Brocade, Simplivity hyper converged. KM Printers
Software: Windows Server 2003/8/12, Active Directory, Exchange 2007, O365, MS Office, Windows OS,
RDS, Brocade FastIron, Cisco IOS, various Linux OS, Syncrify/Delta Copy, ShoreTel Sky systems, Acrobat,
Spiceworks.
Network: LAN/WAN Routing/Switching, Ethernet, SonicWALL VPN, WAPs, Telephony.
Languages: C++, C#, Java, SQL, Shell Scripting
Other: Facilities management, Incident Response and Disaster Recovery, Information security Policy and procedures,
Project Management, User Training/Support.
Certifications:
DCSE, CompTIA A+ , CompTIA Network+, MCSA 70-411
Professional Achievements
 Complete green field network and systems planning, configuration, user training, and deployment.
 Telephony systems migration planning, project management, configuration, user training, and deployment.
 Proprietary application development,testing/troubleshooting,andprojectmanagement.
 Ensuredprecise andtimely handlingof service requests.
 Promoted to Systems Admin where I consistently meet or exceed management and customer expectations.
 Developed procedures to reduce breakage,wear,and loss of drilling equipment by proactively mapping and
testing potential drill routes.

Systems Administrator 2015-Present
Priority Care Solutions
Technical Support Specialist 2014-2015
Priority Care Solutions
Dell Client Support Technician 2012-2014
Convergys
 Responds to customer technical problems/issues related to hardware,software and networking via e-mail and
phone.
 Assists customers by diagnosing problems and providing resolutions for technical and service issues.
 Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in
issuing service calls/contacts.
 Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or
service questions
 Monitors and tracks issues to ensure accurate resolution
 Participates with managers to determine focus areas for technical improvements. (E.g. establishes targeted
mentoring programs, consults on incentives related to technical performance)
 Excels at tolerance for processes and people
 Excels at recognizing internal and external customer's needs and expectations
 Learns the full range of technology, products, and services and is able to identify how these products and
services align to customer needs
 Explains technical, industry, and market facts to position the organization as a competitive solution
Project Manager/Operating Engineer 2004-2012
Rylie Equipment/Howco Utilities
 Promoted After the first year to field foreman, then on to managing projects Two years later.
 Managed teams up to 20 members, as well as Contractors for the completion of fiber optic and copper
network installation projects for companies such as AT&T and Sprint.
 Communicated daily objectives to team members while remaining flexible and adaptable to changes that
arose.
 Worked directly with the customer representatives to ensure infrastructure integrity, timetables, and budget
were satisfied completely and on time.
 Maintained strict compliance to the budgetary guidelines, quality and safety standards.
.
Superintendent, Project Management 2001-2004
Duffy Construction
 Coordinated Contractors and Team Members on tenant completion projects for Radio Shack, Supercuts, and
Dollar Stores.
 Oversaw the construction project from start to finish.
 Troubleshot and resolved technical and contractual difficulties, throughout the construction process,in order
to meet or exceed designated completion dates and customer expectations.
 Performed project accounting functions, including managing the budget, tracking team expenses and
minimizing risk in the project.
 Coordinated the efforts of all parties involved in the project, which included the customer, Architects,
Consultants, Contractors,Sub-Contractors and Laborers.
Education

DeVry University, Tampa, FL
Bachelor of Science in Computer Information Systems Projected Graduation Date: August 2014
Concentration: Information Systems Security Current GPA: 3.3

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RockeyP_res

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