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G.R.NARENDRA
narendrareddygr@hotmail.com
narendrareddygr@gmail.com
+91-9964156024
+91-9505102100
Career Objective: To achieve excellence inexecutingchallengingrolesinthe industrythroughapplicationof my
experience,skills,academicknowledgeandscholasticattitude.
SYNOPSIS:
 7.6 + Years of experience in the field of Internet Service provider, Network Management, IT and Project
Management and service delivery. Working as a Associate Manager with HCL TECHNOLOGIES LTD.
 Seekingaproject managementpositioninaprogressive organization,whichwill allow me tocontribute the value
of my diverse managerial and business skills while offering me a challenging environment of opportunity and
growth.
Professional Experience:
 Associate Manager - Corp OI - BTIS - GIT-Networks (April 2015 to till date) in HCL Technologies.
 Sr.L2 Network Engineer – IMC Data Team (May 2014 to April 2015) in Hewlett Packard Global soft Pvt Ltd (HP).
 Network Consultant–Real Time Operation’sIP&Data FirstLine (March 2012 to July2013) in (Cable andwireless
worldwide Plc.)
 Data Network Engineer – Fault Management (December 2010 to March 2012) in (Aircel Business Solution’s).
 SeniorLead Officer– (August2009 to November2010) in(Alcatel LucentNetworkManagementServicesIndiaPvt
Ltd JOINT VENTURE WITH Field Operations (Oct2008 to July 2009) in (Bharti Airtel limited)
Technical Proficiency:
 Protocols: TCP/IP, UDP, RDP, PPP, SYSLOG, SMTP, LDAP, FTP, Telnet, SNMP, DHCP, TFTP, DNS POP3, SSH, NTP.
 RoutingProtocols:RIP,EIGRP,OSPF,BGP,and IS-IS.
 Switching:VTP,VTP(Pruning),Intervlanrouting,FHRP(HSRP,VRRP,GLBP),PrivateVlan,Intervlan
routing,(STP,PVST,RPVST +,MSTP,UDLD),Layer 2 &3 Ether channel, Storm Control, Flex link, SPAN , R SPAN.
 Routers: Cisco 700, 1600, 2500, 2600, 2800, 3800, 10000 Series.
 Switches: Catalyst 3560, 3550, 2960, 2950, 1900 Series.
 Multicasting: Dense mode, Sparse Mode, source Specific, Auto ARP, BSR, Multicast VPN.
 MPLS : Any transport over MPLS, MPLS-Tunnels, Sham-link, L2-VPN L3-VPN, Carrier-Supporting-Carrier, CE-PE
Routing, Multi VRF CE-Routing, Multi virtual route forwarding, Inter-AS MPLS.
 BGP: VPNv4, VPNv6, IPV4 MDT, IPV4 VRF, IPV6 VRF, EBGP.
 Firewalls:(Checkpoint:R71 and R75).
 ArubaAccessPointsAP105 , IAP205 , Cisco Accesspoint1891 ,3501 ,1242,1252
 F5 Big IP management and configuration (LTM/LC).
 LTM, GTM, profile, persistence, monitor.
 Upgrading&migrationof configurationsfromBIGIPF5LTMv9.x toV10.x onstandalone aswellas High-Availability
(Active/Standby) pair LTMs.
Certifications:
 CCNA + CCNP (Routing Switching) CISCO ID: (CSC011716883).
 Solar winds monitoring tool Certified Professional / (SCP#: SCP3505).
 Certified in ITIL Foundation (EXN4806139).
 PRINCE2® Foundation Certificate in Project Management
AXELOS Global Best Practice, License Certificate number: (GR633040401GN).
 PRINCE2® Practitioner Certificate in Project Management
AXELOS Global Best Practice, License Certificate number: (GR634021974GN).

Education:
 M.Sc. (IT) Information Technology at Acharya Nagarjuna University. At Guntur.
AREAS OF EXPERTISE:
 Project Management : Project Coordination, Project Planning and Control,
 Customer Connectivity: Trouble shooting of client connectivity issues on wan circuits.
 Change Management: following change process in compliance withclient confirmation and maintaining SLA for
the tickets assigned to team.
 Team Management: Understanding client requirement, managing escalation matrix.
 AuditCompliance:UnderstandingITILprocessandcompany’smodelforconductingaudit.Keepingregularsecurity
check on projects we support.
 Network Management: Designing network layouts, configuration & maintenance of application servers and
databases.Reportinglinkstatus,Reportgenerationfor variousclientsusingtoolswhat’sup gold and solar wind.
 Technical Support:Attendingtothe networkfaults, analysingthe faultsthroughroot-cause analysis;Takingsteps
to rectify the faults through application of trouble shooting tools.
 Installation & Commissioning: Managing installation and commissioning of routers and various Telecom
equipment’s for ensuring performance capacity of various process control equipment’s.
 Operations & Maintenance: Planning and effecting predictive & preventive maintenance schedulesof various
equipment’s to enhance the equipment reliability.
CAREER OVERVIEW:
 Associate Manager in (HCL TECHNOLOGIES LTD). ( Bangalore )
Responsibilities:
 Heading a team of L1 and L2 Network incident engineers who are handling incident calls from Bangalore,
Hyderabad and Pune regions.
 CreatingclassinPacketshaperand allocatingBandwidthfor Projects
 RoutingnetworktrafficinCore SwitchesandRouters
 Preparingthe POA (Planof Action) forthe plannedchangesandimplementingthe same asa part of change
management
 ImplementingChange ManagementRequest.Preparingknowledgebase forall the change,incidentsresolved.
 PreparingSOP(StandardOperationsProcedures) andsharingitwithinternal Teamsforthe resolvedissues.
 ForecastingandTrackingResources/Assets
 Coordinatingnewresource requirement,onboardingprocessandprojectassignation
 Coordinating,maintainingandmanagingFacility/Adminrequirements
 Maintainingprojectrelatedtrackersandpresentingtohighermanagementasandwhenrequired
 MIS generation
 Organizinganddrivingdaily/weeklymeetingswithvariousstakeholdersandgenerating/distributingMeeting
Minute
 Gathering, maintaining and uploading various project related documents (NDAs, POs, Invoices, trackers, Reports)
on various portals/tools
 Raising various requests through different online tool
 Streamlining delivery processes through coordinating and chasing with stakeholders
 Ensuring adherence to client’s guidelines and compliance requirement by project team.
Sr.L2 Network Data Engineer (Hewlett Packard Global soft Pvt Ltd (HP).
Responsibilities:
 Activelymonitor,work andresolve ticketsinGlobal Telecomworkgroupstoensure Time to own(TTO) / Time to
fix (TTF) objectives are being met and engage appropriate resources to meet those objectives.
 Provide concise updates to management on critical issues / Major Incident.
 Join and participate in Major Incident conference calls.
 Engage Global Telecom resources when needed.
 Provide summary of major incident to management (What is impacted, who is involved, what is being done,
sites/servers involved, etc...).
 Ensure Problem Ticketsare createdforall NextGenerationDataCenter(NGDC) escalations.
 Handling all over world 1400 HP Sites Level 2 issues.

Network Consultant (Cable and wireless worldwide Plc.).
 Troubleshootingandfixingof CustomerFaultsLayer3 IPRoutingissues(BGP,OSPF,EIGRP), Configurationissues,
QoS Issues, Layer 2 Issues.
 Experience in Router Hardware replacement, IOS, Firmware Management, and Config Management.
 Knowledge in Generating Customer Network Traffic Statistics report and Analysis of reports.
 Fluentworkingknowledge inCLI/GUIonVariousdevicesAlcatel ,Cisco, ADVA, Nortel , Juniper and One Access.
 Management of Customer Site Equipment involving ADVA, 1 Access Boxes and Cisco Routers in Managed
Solutions.
 Vendor/RMA Management across the Globe for Devices Cisco and ADVA.
 FollowingupwithfieldteamsandNOC,ISP,Copper&fibre O&Mandconcernedteamsviaproperescalation
matrix ingettingthe requestsresolvedwithinSLAs.
 Productand Troubleshootingknowledge onInternet,DSL,IPVPN QoS , Layer 2 LeasedlinesPointtopointand
Pointto Multipoint,ISDN ,Frame Relay,ATM
 Work experience andFaultfixingonCircuitBandwidthsrangingT1,E1, E3, DS3, STM1 andSTM4 andSTM16
Ethernet10 Meg,100 Meg and 1 Gigand 10 Gig.
Network Engineer (Deployment/Data Team) in Aircel Business solutions).
Responsibilities:
 Managing and Troubleshooting of ILL, MPLS, L1, L2 and L3VPN Connectivity’s, Point to Point and Point to
Multipoint Services.
 Configuring and Troubleshooting of WiMAX Products Base station end and Client end.
 Maintenance of Huawei andFibcomMultiplexer:OSN 3500,OSN 2000, OSN 500 and NPLClinks(providingsupport
to central NOC as well as customer).
 Coordinating with Access planning team and RF vendor, Monitoring SLA and resolve the issue.
 Regular monitoring of all the RF projects and ensures timely completion.
 Bring the personal level relationshipwith customer to a level where customers get in touch with me directly for
any request whether it is Support/Sales.
 MonitorSDH Alarms(PPI-AIS,TU-AIS,LO-RDI,Performancemonitoring,REI,LO-ENEQalarmsetc.) andescalate to
NOC for restoration within SLA.
August ’2009 –Nov’2010(ALCATEL LUCENT NETWORK MANAGEMENT SERVICES INDIA LIMITED).
{Joint Venture} October’2008 –July’2009(BHARTI AIRTEL LIMITED).
Responsibilities
 ProvidingandMaintenanceof LeasedLine (Local,ISP,ILP,IPLC,MPLS,) PRIandconnectivitythroughCopper,MEN,
MSAN and E3, DS3, OC3 & EOSDH Optical Network.
 Installation,Commissioning of SDH equipment’s (Siemens STM1, STM4, and STM16 & DXC’s) at corporate sites,
RSU’s, DLC’s & POI’s in Bangalore.
 Escalationscontrol,Monitor SDH Alarms(PPI-AIS,TU-AIS,LO-RDI,Performance monitoring,REI,LO-ENEQalarms
etc.) and escalate to NOC for restoration within SLA.
 SDH equipment’s with 28 major STM16/4-BSHR backbone rings supported by numerous STM4 &STM1 rings.
 Configurationmanagementof CiscoRouters,IOSimage upgrades.
 TestersworkedOn: ISDN testers– IBT 300, SUNSET SS400; E1 testers– EDT 135, JDSU smart classE1 tester;
Ethernettesters : SunsetMTT, 1 Gig-JDSUHST3000, 1 Gig-VePal MX100; DS3/STM testers:ActernaANT5 ,
10Gig tester: JDSU 5812
Personal Details:
Father Name G.Ramanjana Reddy
Residential Address 174/a, 1stcmain, 4thcrs, Hsr1stsector, BLR.560102.
Date of Birth 30th Jun 1986
Language known English, Hindi, Telugu, Kannada, Tamil, Malayalam.

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