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CorporatePresentation-2017
CONTENTS
1. About us ------------------------------------------------- 1
3. Services & solutions ----------------------------------- 4
4. Other Services ------------------------------------------11
5. Methodology--------------------------------------------15
6. Contact us ----------------------------------------------16
3.1BusinessProcessOutsourcing­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­7
3.2BPOServicingSupport­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­7
3.1MortgageProcessOutsourcing­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­10
4.1KnowledgeProcessOutsourcing­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­11
4.2RecruitmentProcessOutsourcing­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­13
1.1 Our Mission--------------------------------------------------------2
1.2 Our Vision ---------------------------------------------------------2
1.3 Our Core Values --------------------------------------------------2
2. Why Offshore Outsourcing-----------------------------3
ABOUTGROUPON TECHNOLOGIES
GroupOnTechnologiesPvt.Ltd.isaleadingproviderofbusiness
processmanagementandintegratedprofessionalsupportservice
solutions,locatedinPune,India.WeofferMortgageProcess
outsourcingservices–LoanServicing,aswellascustomizableand
cost­effectivecustomerservicesupporttomeettheuniquefound
requirementsofthemarketingworld.
WhetheryouarelookingforaMortgageOutsourcingcompanyto
providealllevelsofLoanServicingsupport,CollectionOutsourcing,
RecruitmentProcessOutsourcing(RPO)support,Knowledge
ProcessOutsourcing(KPO)support,oraBusinessProcess
OutsourcingServicer(BPO)tohandlebackofficeandfrontoffice
support,GroupOnTechnologieshastheexpertisetoimplementand
integrateCustomerCareSolutions,nomattertheneed.
1
ABOUTGROUPON TECHNOLOGIES
OurMissionistoenablecommunication,bybreakingdownbarriersandbuilding
bonds,toensurethatwearealwaystheclient’sfirstchoicetoprovidethebestin
IndustryServicing.
Wedesiretobeatop­ratedoutsourcingvendorandtheserviceproviderofchoice.
2
Our Mission
Our Vision
Our Core Values
Fromcorporatestrategytoday​­to­​dayoperations,everyonewithinGroupOn
Technologiesworkstenaciouslytosupportourclients'success.Toguideour
decisionsandactions,weadheretoour"R.O.C.K."companyvalues:
RespectfortheIndividual.
OpenandTransparentEnvironment.
Client/CustomerSatisfaction
ContinuousImprovement(Kaizen)
WHYOFFSHOREOUTSOURCING
3
Youmayaskyourself,whyutilizeanOffshore/OutsourcingVendor?Inthisdayandtime,thereareso
manychangesoccurringwithintheMortgage,Banking,FinancialServices,Insurance,andMarketing
Industries.CompaniesarefindingthattheyhavetodealwithIncreasedOperatingCosts,Increased
staffingneeds,andtheconstantfearoftheconsequencesofnon–compliance.Youalsohaveto
considerthatcustomerserviceexpectationsaremarkedlyhigher.Customerswant,evendemand
providerstobeaccessible24/7andmoreresponsivetotheirneeds.Competitioncontinuestoincrease
inthedifferentsectors.Challengersectorswithastrongcustomerfocushavebecomemainstream
alternatives,andcustomersaremorepreparedtoswitchtoothercompanies,iftheyarenotsatisfied
withtheservicetheyarereceiving.
Accesstoanoutsourcing­vendor’sefficientandinexhaustiblecustomerservicesupportandback­office
processes,candramaticallyreduceunnecessaryerrors,andtherequirementtotroubleshootthem,now
allofthefocuscanremainonbuildingbettercustomerrelationships,andresultinanincreasein
customersatisfaction.Third­partyvendors,suchasGroupOnTechnologies,havereasonableservice­
fees.Regardlessoftheirsizeandmarketcap,companiescanalwaysnegotiateonthecostof
managingservicesoffered,andsavingtimeontheinconvenienceofinfrastructuralandstaffing
expenses.
KeyPoints:Outsourcingyourprocessestothird­partyvendorscanoffernumerousadvantages;itwill
helpachieveprofitability,throughamoreproductivebusinessflow,IncreasefocusonCoreareas,
Improveefficiencyandoverallcustomersatisfaction,allowforminimaloverheadandquicker
turnaroundtimes.
SERVICES &SOLUTIONS
Asabusinessprocessoutsourcing(BPO)service
provider,weatGroupOnTechnologiesalwaysapplya
SixSigma­basedapproach,deepindustryexperience,
andcollectiveknowhowtominimizetherisksourclients
mayencounter,whenoutsourcingtheirbusiness.We
simplifycomplex,end­to­endBPOservicesthathelpto
improveourclient’sefficiencyandproductivity;while
deliveringmeasurableresults.
Business Process Outsourcing
BackOffice
OurBackOfficeOutsourcingsupportwillallowyouto
focusoncorebusiness,aswellasoffercosteffective
solutions.
DataEntry
Weofferhighqualitydataentryanddataprocessing
services.Youprovidetherequirement,wecompletethe
work,alwaysatarapid,butqualityassuredpace.
BPO Servicing Support
4
SERVICES &SOLUTIONS
AccountingSupport
Ourcompanyisaone­stopshopsolutionforallofyour
accountingandpayrollneeds.Wecandeliversuperior
resultsandminimizecosts.
QualityAssurance
Letushelpyoupreventerrorsinproduction,byfollowing
theproperregulatoryandcomplianceguidelines,and
deliveringindustrystandardqualityforallofyour
processes.
PaymentProcessing
Paymentvolumetohigh,customersdemandingmultiple
paymentoptions?Wearehappytohelpyoumeetthese
higherservicerexpectations,andsaveonproduction
costs.
DataMining
Wehavetheexpertisetoaccuratelyinterpretdataleads,
sothatyoucanmakeinformedbusinessdecisions.This
willallowyoutoimproveyourcurrentprocesses,provide
betterservicequalityandenhancecustomer
satisfaction. 5
SERVICES &SOLUTIONS
E­mailCorrespondence
GroupOnTechnologieswillmakeitourmissionto
provideyourcustomerswiththebestcustomerservice,
throughournon­voicecallcentersupport.
FrontOffice
Letusbethefirsttocomeincontactwithyour
prospectivecustomers.Wecanguaranteecustomer
satisfactionandsustainable,longterm,productive
relationships.
CustomerServiceSupport
Weareinthebusinessofcreatingsatisfiedcustomers,
simplybyprovidingquick,effectiveresolutionstotheir
issues,atthesametimerepresentingyourcompanyina
professionalmanner.
AppointmentScheduling
Thefirstcontactyourcustomershavewithyour
companyisoften,viatelephone.Evenifthecompany
hasahighlyinformativewebsite,whereprospective
customerscanobtaintheneededinformation,most
customerswillprefertospeakwithsomeonedirectly.
Letusbethatsomeone,andguaranteethatyounever
missoutonneworadditionalbusinessforyour
company. 6
SERVICES &SOLUTIONS
MarketResearch
Marketresearchisamustforcompanies,whoare
venturingintonewmarkets,ortryingtostayontopof
theircurrentmarket.Letusascertainthecompetitionin
themarket,orassistyouwithpromotionalcampaignsto
enhanceyoursales.Oursupportwillalsoprotectyour
companyfrompotentialrisksorlossinbusiness.
Inbound/OutboundSales
GroupOnisexperiencedwithsupporting,internetretail,
catalog,anddirectmarketingbusinessservicesforour
clients.Weunderstandthechallengesoftryingto
maximizetheprofitforeachandeverycampaign.Ifyou
haveaninitiativeandlackthenecessaryresources,we
arewellequippedtohandleitforyou.
7
SERVICES &SOLUTIONS
BPObenefits include:
An Abundance of skilled Resources
Noneedtoinvestanylongerinexpensiverecruitingconsultancies.GroupOnTechnologiesprovides
recruitingservicessupport,sowetakeprideinourinternalrecruitingaswell.Wehaveaverydetailedand
certifiedTrainingandDevelopmentTeamonhand.Allofourresourcesarehighlyskilledandwelleducated
intherespectivebusinessareasandareequippedtohandlethebusinessneedsofcompanieswishingto
outsourcetheirservices.
Cost Advantages
ObviouslythebiggestbenefitofOutsourcingyourBPOservicesisthevisiblebenefitofcostsavings.
Companiesarenowabletoruntheirproductionatalowercostandaguaranteeofqualityefficiency.Dueto
thedifferenceinsalariesbetweenwesterncountriesandAsia(India),thesameworkthatiscompletedinthe
U.S.cannowbecompletedinIndia,atafractionofthecost.Donotmisunderstandbynomeans,does
lowercost,meanlowerstandardofquality.GroupOnTechnologiestakesprideinthequalityofworkthatwe
provideandwegive%100toallofourclients.Wealwaysaimtoplease,andweaspiretocontinuegrowing.
8
SERVICES &SOLUTIONS
Relax and focus on the key areas of your Business
Byoutsourcingyourservices,companiesgainmoretimeandenergytofocusonbuildingtheirbrand,or
revenue.Nowyourcompanycaninvestadditionaltimeinresearchanddevelopmentandprovidinghigher
valueandservices.
Increased efficiency
WhenyoutakethebigsteptowardsoutsourcingyourServicesandbusinessneedstoapartnerlike
GroupOnTechnologies,youaregainingyearsofexperienceandoutsourcingexpertise.Wearetrainedin
deliveringcomplexoutsourcingprojectsandsupport.Thisexperienceandexpertiseallowsustosupport
companieswithincreasedproductivityandefficiency.
The Time zone advantage
NotonlydoesoutsourcingBPOservicessavecosts,butitalsoprovidesthebenefitofthetimezonedifferential.
WhileyourU.S.teamsarehomeresting,GroupOnTechnologieswillbefastatworkforyou.Thisallowsyour
companytoworkroundtheclock,businessoperationsneverstop,andcustomersatisfactionremainsatanall
timehigh.
Maintaining compliance standards and U.S. regulatory Laws
Differentcompaniesfollowdifferentcompliancestandards,GroupOnTechnologiesunderstandsthe
importanceofmeetingcompliancestandardsandbeingwellversedinthenecessaryregulatorylaws.We
willalwaystakethenecessaryprecautions,whenhandlingyourbusiness.
9
SERVICES &SOLUTIONS
Mortgage Process Outsourcing
Competentmortgageservicingdispensationhasbecomeadifficult,evenimpossiblejobforthemortgage
servicingindustry.Thereisasteadyrequirementtofollowandmaintaincurrentandnewgovernment
complianceprocesses.Theseprocessescreatesoaringcosts,requirementsforvaryingtechnologiesand
workingwithatighterbudget.Dotothisresource­intensivecharacterofmortgageservicing,outsourcingto
maintainyourbusinessstandardswillresultincosteffectiveness,aswellasadditionalassetsforyour
company.
Wearededicatedtoworking24/7toensurethatroundtheclockservicesupportisavailabletoourclientsand
theircustomers.Thisleadstoshorterturnaroundtimesandlessprocessingexpenditure.GroupOn
Technologiesprovidesend­to­endsolutions,rangingfromloanboardingtolienrelease.Weemployagroup
ofextremelyskilledmortgageprofessionalstoassistwiththeservicingofeachandeveryloan.
ServicesInclude,butarenotlimitedto:
–NewLoanSetUp
–DefaultManagement
–QualityAssurance
–EscrowManagement
–CustomerService
–Collections(30­60day)
–CreditReporting
–CorrespondenceSupport
10
OTHERSERVICES
GroupOnTechnologiesoffersglobalcustomersawiderangeofservicesamongvariousindustryverticals.
TheKnowledgeProcessOutsourcing(KPO)industryprovidesseveralknowledge­basedsolutions,suchas:
–EngineeringServices
–WebApplicationDevelopment
–LegalProcesses
–IntellectualProperty
–PatentServices
–BusinessResearchandAnalyticsetc…..
Withsuchacompetitivemarketscenario,manycompaniesandorganizationsaremakingthechoiceto
outsourcealloftheirnon­corebusinessactivities.Indiaisknownforitsmassivepooloftalentedprofessionals
andspecializeddomainworkers.WehavequicklybecomethecentralhubforKnowledgeProcess
Outsourcing.
11
KnowledgeProcessOutsourcing
OTHERSERVICES
GroupOnTechnologiesiswellequippedtohandleexpertsupportinthefollowingareas:
–ResearchandDevelopment
–BusinessandTechnicalAnalysis
–LearningSolutions
–BusinessandMarketResearch
–MedicalServices
–WritingandContentDevelopment
–LegalProcessOutsourcing
–DataAnalytics
–TrainingandConsultancy
12
KnowledgeProcessOutsourcingCont...
OTHERSERVICES
GroupOnTechnologiesisaleadingserviceproviderforRecruitmentProcessOutsourcing(RPO).We
recognizetheimportanceofmaintainexpertiseinrecruitment,inaneverchangingeconomictime.As
businessesbeginadaptingtochangeandarereadytogrowfurther,thevolumeofrequestsfornewhires
increases.MostHumanResourcedepartmentssimplydonothaveenoughbandwidthtocoveralloftheir
company’srecruitingneeds.OurRPOsupportServicesarereadytostepintoyourexistingstructure,in
ordertoaugmenttherecruitmentprocessorcustomizeaprocess,specifictoourneedorrequirement.
ServicesInclude,butarenotlimitedto:
–Recruitment/sourcingstrategiesforclient­specificpositions,includingwebadvertisements,proactive
Internetsourcing,anddirectsourcingofcandidates.
–Candidatescreeningprocess,toincludeResume/CVmanagement,managementofapplications,
phonepre­screening,assessmentadministration,short­listingthemostqualifiedcandidates,andclient
interviewcoordinationandscheduling.
13
RecruitmentProcessOutsourcing
OTHERSERVICES
–Managingallcommunicationswithintheclienthiringcommunityandwithcandidatesthroughoutthehiring
process.
–Extendingoffersofemploymenttocandidates,coordinatingallnecessarypaperwork,coordinatingpre­offer
logistics(backgroundchecks,drugtesting,etc.)andmanagingthecandidaterejectionprocess.
–Conductingallpost­hireactivity,includingthenecessarypaperwork,additionalscreeningasmandatedbythe
client(e.g.extensivebackgroundchecks,referencechecksandmedicalexaminations),candidaterelocation,
andtravel.
14
RecruitmentProcessOutsourcingCont...
METHODOLOGY
ANALYZE
Identificationofthecompanygoals,BPOprogramobjectives,hiringprocess,workflows,recruitmentteam
andexistingchallenges.Documentationofcurrentandrecommendedprocesses.Developmentof
implementationplan,time­frameandmetrics.
15
IMPLEMENT
MANAGE
Introductiontoteam.Facilitatespecializedtrainingonthespecifiedprocessmodel.Establishaccountabilities
forcompanyandStratus.
Assessandre­evaluatetheBPOmodeltobetteralignwiththeprojectedhiringneedsofcompany.
UnderstandstrategicinitiativesandhowtheBPOwillbeimpacted.Makeproactiveadjustmentstoimprove
programandpartnership.
OPTIMIZE
Directlymanageandoverseetheprocesstoensureobjectivesareconsistentlymet.Involvesweeklycalls
withclientstoreviewperformancemetrics,issuesandjoborders.
CONTACT US
Head Office
Marisoft-1, 6th floor, Marigold, Kalyani Nagar,
Pune, Maharashtra, India. 411014
Website
http://www.groupontechnologies.com
16
Business Inquiry
Kailash Jagtap | CEO & Managing Director
Email: chanel@groupontechnologies.com
Tel: (682) 200-6529
Chanel Khan | VP - Business Development
Email: kailash@groupontechnologies.com
Tel: (682) 224-7214

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