Haitham Moukhtar CV.....
- 1. Haitham Moukhtar Abd El Halim UAE Mobile: + 971 55 811 5767 E-mail: haithf@yahoo.com Skype ID. Youssef16122010. PERSONAL PROFILE To pursue a career in a growing and dynamic organization, putting my all efforts and knowledge to firms activities and I want to become professional through my hardworking and efficiency. Eager to work in challenging environment, leading to growth and development of organization. My key strengths include strong analytical and logical skills, attention on detail, communication and interpersonal skills. I enjoy working in a team and help others progress. At the same time I work well independently. As a highly motivated and driven individual I strive on taking up challenges and work under pressure where challenges are I strongly believe in contributing in your organization. Currently work. Employed as Security Manager at DAMAC Group (5 Stars Hotel), reporting directly to General Manager. From Aug 2013 till Date. Duties and responsibilities. Monitor and Supervise Security Officers, day to day activities. Responsible for the security safety of the entire company premises and site. Ensure all security equipment is in good condition. Test and conduct daily checking on all security equipment. Formulate and implement best practice of Security Standards, Operation Policies and procedures in accordance to Dubai Security standard and regulation. Develop and implement site specific SOPs. Establish suitable security management system in carrying out normal and / or emergency duties and work place. Develop technique of training, motivating, retaining and best potential of security work-force. Liaison with Police, CID and other government agencies. Preparing and maintaining shift work schedule. Reviews daily incident reports and investigates where necessary by obtaining statements from parties involved in incident.
- 2. Screening of visitor supplier and staff. Conduct spot inspections. Provide regular briefing and ensure proper coordination to keep team healthy and motivated. Maintaining all documentation of all check out and periodical inspection executed by subcontractor and local authorities. Maintaining all documentation regarding security and safety of the facility. Contribute strategic and tactical recommendations to improved working environment and security procedures. Plan and conduct monthly meeting to maintain excellent service level. Execution of other task ordered by the company management. Execution of Evacuation and Emergency response plans. Ensuring past response to incident, event, and complaint on respective sites. Ensuring seamless communication between Security Department and other site based client groups. Provide clear operational direction and support to team. Monitor and evaluate performance levels of employees. Promotion of strong teamwork ethic. Promotion of customer service excellence Making sure that all team are following the hotel rules and procedures Daily communication with the guest at the hotel. Handling and solving all the guest complaint during the work. Handling the fire alarm system Doing the risk assessment Giving my team training to be familiarizing with emergency and evacuation procedures. Daily briefing with my team, share the new information with them. Making the weekly schedule for my team. Handling the master card key. Reporting the damages Giving the new joiner of my team training of the basics of hotel rules and procedures. Helping (FO) for cross selling& up selling. Highlighting the hotel deficiencies during patrolling. Making suggestions to improve the teams performance in their daily routine schedule. Knowing all the hazards in and around hotel premises. Keeping all the security team updated with latest safety and security training. Pervious work experience.
- 3. Officer in the Egyptian army from Oct 2003 till Des 2005. Lobby manager in Le Meridian International hotel in Egypt from January 2006 till April 2006 Emirates group Trans guard Company as a Security Senior Supervisor From May 2006 up to Oct 2010. Senior Supervisor in (DAFZA) Dubai Airport Free Zone Authority from Oct 2007 till May 2008 under Trans guard Company Security Senior Supervisor Harbor Marriott hotel & Suite from Aug 2008 till Nov 2009 under Trans guard Company Security Senior Supervisor in Armani hotel from May 2010 till Oct 2010 under Trans guard Company Security Supervisor in (IHG) Inter Continental hotels employee from Oct 2010 till August 2012. Assistant Security Manager in (IHG) Inter Continental hotels employee from August 2012 till Aug 2013. Security Manager at (DAMAC Hotels Group) from Sep 2013 till present. Duties and responsibilities. Meeting customers in the lobby and welcoming them Offer our services to customers and guide them Handling and solving all the guest complaint during my work Doing the Risk assessment. Protect a companys assets and people from invasion and harm. Handing the Fire Alarm. Evaluate incidents and determine course of action. Discover source of security breach. Maintain an emergency training curriculum. Patrol camp and ward off intruders. Supply security for events Monitor and support security / related processing for cleared staff. Institute and oversee site key and safe combination management plans. Develop physical security responses. Prepare and conduct information security training. Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts. Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts. Assign work duties to staff.
- 4. Conduct per-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies. Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Act on issues and concerns within field of activity immediately and report actions taken to the Security Manager in a timely & efficient manner. Ensure compliance with all assigned duties & responsibilities. Have the ability to respond properly in any hotel emergency or safety situations. Note and reports incidents in writing using the provided format. Submit incident reports. Note and report broken defective or dangerous equipment as well as facilitates repairs and corrective action to items within the property that may presents a hazard or threat to the life, safety and well being of our guests and employees. Check and challenge all unauthorized or suspicious persons within the premises in a polite and professional manner at all times. Check vehicle traffic within the premises and in the areas dedicated to car parking. Check for acts of abuse or damage and reports all incidents in a timely and efficient manner. PPROFESSIONALROFESSIONAL DDEVELOPMENTEVELOPMENT Completed First Aid Program Basic Plus CPR , AED by Medic First Aid Certified Online Trainings Conducted by Harvard Mentor Publishing Business school i.e. Diversity. Difficult Interactions. Time Management. Team Management. Leading And Motivating Career Management. Budgeting Coaching Decision Making. ALDP Learning Agreement. Leadership Framework & IHG Leadership Academy Cascade. Band Orientation Cascade. Security Key control Management Training.
- 5. ≒ SKILLSSKILLS:: Positive attitude, Attention to detail, Fast learner and Strong work ethic. Work with honesty. Track record of successful team player. Ability to work in challenging & stressed environment. Strong negotiation, analytical & organization skills. Strong interpersonal, presentation & communication skills Capacity to grow and meet future challenges and expectations. Investigative and research oriented by nature. Enjoy providing quality solutions. Competency in MS Office, Word and Excel. Excellent customer service skills. Excellent problem solving skills Sound knowledge of computers and can easily work on any software. Strong demonstration skills to work effectively and congenially with employees Well-versed About all kind of softwares, fundamental of computer, MS Microsoft & office applications and hardware and Good knowledge of Internet. Ability to input and access information in the property management system/computers. Possess excellent analytical, management & problem solving skills. Additional abilities to cope with challenges and make decision in pressure without supervision. Excellent interpersonal and communication skills through previous jobs having strong client focus. Education Qualification Travel and hotels institute Egypt Language Fluent in Arabic (Mother tongue) Very Good in English (reading .Writing .Speaking) Computer Skills Internet MS Office(Word &Excel) Windows XP Personal Profiles:
- 6. Excellent Communication and International Skills Good Hygiene Standards Responsible person A valid UAE driving license Proactive and willingness to work based on the Operational requirements that may arise Flexible in duty timings and day off schedules. Experienced In the Coordination with the division of the department and other Official department to achieve the highest level of performance Owns of responsibilities assigned Honest and responsible Detail-oriented Quick and agile Active listener Articulate. Strong interpersonal and communications skills Positive attitude and image Tactful Diplomacy Strong customer service skills. Effectively interact with people of different ages and cultures Can work independently and in teams Leading People Valuing Diversity Managing Operations Customer Focus Adaptability Influencing Outcomes Drive for Results Passport details Name : Haitham Moukhtar Abd El Halim Birth Date : 24 /09 /1983 Nationality : Egyptian I have a UAE driver license DPS Security Manager License Im a First Aider References Furnished Upon Request.
- 7. Excellent Communication and International Skills Good Hygiene Standards Responsible person A valid UAE driving license Proactive and willingness to work based on the Operational requirements that may arise Flexible in duty timings and day off schedules. Experienced In the Coordination with the division of the department and other Official department to achieve the highest level of performance Owns of responsibilities assigned Honest and responsible Detail-oriented Quick and agile Active listener Articulate. Strong interpersonal and communications skills Positive attitude and image Tactful Diplomacy Strong customer service skills. Effectively interact with people of different ages and cultures Can work independently and in teams Leading People Valuing Diversity Managing Operations Customer Focus Adaptability Influencing Outcomes Drive for Results Passport details Name : Haitham Moukhtar Abd El Halim Birth Date : 24 /09 /1983 Nationality : Egyptian I have a UAE driver license DPS Security Manager License Im a First Aider References Furnished Upon Request.