Hannah Little2
- 1. Hannah Little 13105 Cloverleaf Lane 405-501-0517 Oklahoma City, OK 73170 hannah.m.moseley@gmail.com Young Eye Clinic 03/2011 08/2015 Ophthalmic Assistant/Office Manager Operated front desk Scheduled Patients Filed Insurance Pre-screened patients Sprint 07/2008 - 10/2010 Resolution Management Team Assisted a team of 20 individuals with inbound tech support phone calls Listened to live calls and coached on quality and efficiency Ran call statistics and reported to direct supervisor Took escalated calls Dell Computers 02/2006 10/2007 Sales Manager Took inbound calls from individuals ready to purchase a computer Assisted customers with personal computer needs Education Canadian Valley Technology Center, Yukon, OK Certified Nurse Aide, Completed June 2011 Oklahoma City University, Oklahoma City, OK Major, Psychology, Attended Fall 2002 - Spring 2005 Excellent communication skills, basic typing skills, proficient with Microsoft Office Suite, able to learn quickly and adapt to new situations and environments, experience speaking to crowds of various size and make-up, exceptional phone etiquette, operate multi-line phones, ability to multi-task, driven to achieve goals and success, work well in a team or with limited supervision, and experience of supervising a team of up to 20 individuals.
- 2. References 1. Angela Engelken Office Manager at Young Eye Clinic Previous supervisor at Young Eye Clinic 2011-2015 405-728-3393 2. Richard Harriman Previous co worker at Sprint 2008-2010 405-209-6612 3. Michael Delaney LifeKids Pastor LifeChurch.tv Yukon Volunteered under his leadership 2010-2015 405-496-9551 4. Christopher Murphy Attorney at Murphys Law Co LifeKids Volunteer at LifeChurch.tv Yukon 2010-2015 405-314-2527