Heather Bartolai resume
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The document contains a summary of Heather Bartolai's contact information, qualifications, professional experience, and education. She has over 15 years of experience in customer service roles, including as a staffing coordinator, sales associate, server, and receptionist. Her qualifications include strong people skills, Microsoft Office expertise, and the ability to multi-task.
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Heather Bartolai resume
- 1. Heather Bartolai 815/701-4152 77 N. Williams St. Apt A Crystal Lake, IL 60014 Featherb1983@gmail.com SUMMARY: An enthusiastic, reliable and hardworking professional, with a solid track record of developing customer loyalty. QUALIFICATIONS:  Strong people skills  Excellent working knowledge of Microsoft Office Suite (specifically Excel, Word, PowerPoint and Outlook)  Extensive knowledge and experience in the customer service field  Hands on high-volume recruiting experience  Consistently recognized for outstanding customer service  Effective multi-tasking skills  Keen attention to detail  Familiar with most office equipment PROFESSIONAL EXPERIENCE: Accurate Personnel, Crystal Lake, IL Staffing Coordinator 04/2015-present  Conduct interviews, skills testing, and screening (with candidates to ensure only the best applicants are dispatched to roles that suit them  Ran background, credit, and employment checks to ensure hiring requirements were held to the client’s standards  Reviewing timesheets to certify they are received in time, reviewing the accuracy of payroll reports, and resolving invoice errors  Oversees candidates who are given temporary assignments through conducting activities for quality control and disciplinary reviews  Provides the temporary workforce ongoing counseling, career support and coaching  Maintenance of all personnel files and correspondence  Answering phone calls and managing the walk- in applicants  Daily interaction with clients about their staffing needs  Ensure that all applicants will correctly complete the application process  Post positions on job search engines (i.e. CareerBuilder, Indeed, ZipRecruiter, Snag-a-Job and Craigslist) Express Wireless- T-Mobile, Crystal Lake, IL Sales Associate 11/2014-05/2015  Build customer confidence of customers by making the store experience interactive and enjoyable  Boost the customer’s experience by helping to solve problems in a timely manner  Activate and maintain customer accounts  Maintain the visual appeal of store  Make the most effective use of store displays and interactive devices for each customer  Stay familiar with the rapidly evolving T-Mobile technology  Develop positive customer relationships Ala Carte Entertainment, McHenry, IL Waitstaff/Server 07/2012-09/2013  Greeted and served customers  Maintained a professional work environment
- 2.  Received letters of recognition for excellent customer service  Trained a number of new employees  Received nominations for employee of the month Spherion Staffing, Itasca, IL National Staffing Specialist 06/2009-10/2011  Developed and maintained pools of qualified candidates and guided them throughout their employment processes  Ran background, credit and employment checks to ensure hiring requirements were held to the client’s standards  Executed and planned workforce development strategies  Scanned and reviewed numerous resumes for matching qualifications  Conducted pre-screen interviews and set-up face to face interviews  Posted positions on job search engines (i.e. CareerBuilder, Monster, Snag-a-Job and Craigslist) IHOP Restaurant, Crystal Lake, IL Server 10/2007- 06/2009  Greeted and served customers  Maintained a professional work environment  Received letters of recognition for excellent customer service  Trained a number of new employees  Received nominations for employee of the month Duke O’Brien’s Bar & Restaurant, Crystal Lake,IL Server, Bartender and Banquet Server 01/2005 - 05/2007  Opened and closed restaurant daily  Greeted and serviced customers  Maintained customer satisfaction  Served private parties  Maintained clean and safe environment in a very busy restaurant and bar as the only server on the clock  Maintained personal bank and balanced report daily Eastgate Manor Assisted & Independent Living, Algonquin, IL Receptionist 04/2003 – 10/2004  Greeted residents and visitors  Provided a safe living environment for seniors  Answered phones, filed and faxed documents  Delivered mail and prescriptions to residents  Provided daily transportation for residents  Helped residents with a number of daily activities  Received nominations for employee of the month Lake Barrington Woods, Lake Barrington, IL Dining Room Server 05/2002-08/2003  Set up dining tables  Served breakfast, lunch, and dinner to residents  Provided activities for residents  Cleaned and maintained a safe working and dining environment for residents and co-workers  Assisted nurses with feeding and caring for residents EDUCATION: Southern Illinois University College course work completed 08/2004-2005