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際際滷Share a Scribd company logo
Eleftherios
Hatziioannou


 Nathaniel
  Hansen
How to become a brand among friends
MEETING TONY HSIEH
CEO OF ZAPPOS
How to become a brand among friends
PASSIONATE TEAM
NOT JUST AN AGENCY
NEW ROLES HAVE EMERGED
THE SOCIAL MEDIA MANAGER


          R&D              Prospects
      PR
                             Customers
    Marketing    Social
                 Media       Key Influencers
    Sales
                 Manager
     HR                      Stakeholders
       Legal
                           Competitors
            PM
ORGANIZE
YOUR SOCIAL MEDIA ENGAGEMENT
#SOCIAL MEDIA POLICY
UNDERSTAND YOUR
OWN BUSINESS FIRST
IT`S A LONG-TERM PROCESS
GET THERE
STEP-BY-STEP!
                                  WIN
                        LEARN /
                        ADAPT
              ENTER /
               ACT
      BUILD
  YOUR STRATEGY


LISTEN
How to become a brand among friends
TAP INTO THE
WORLD WIDE MIND
GATHER AND STRUCTURE DATA VIA
SOCIAL INTELLIGENCE
IDENTIFY THE
INFLUENCERS
How to become a brand among friends
WHAT DO YOU WANT TO DO IN
SOCIAL BUSINESS?

                            Sales/
             Production
R&D                         Marketing
             (Mass                      Service
Open                        Social
             Customizatio               Customer
Innovation                  Commerce/
             n                          Service 2.0
Community                   Group
             Prosumer)
                            Buying
SELECT PLATFORMS
LESS CAN BE MORE




             BRAND FIT

           TARGET GROUP

            INFLUENCER

              REACH
SIZE DOESN`T ALWAYS MATTER
#KPIs
#VIEWS
                     #SUBSCRIBERS
    #MENTIONS
                           #LIKES


  #COMMENTS
                        SHARE OF VOICE
            #REVIEWS

  #QUESTIONS ANSWERED
#FANS/ FOLLOWERS
                RATIO OF POSITIVE/ NEGATIVE FEEDBACK
How to become a brand among friends
WHO DELIVERS
QUALITY CONTENT
INTO QUALITY CONTEXT
A THOUSAND TRUE FRIENDS
How to become a brand among friends
USE TOOLS TO SIMPLIFY
YOUR WORK/LIFE
ADJUST MESSAGE
TO WHEREVER YOU ENGAGE
WHAT YOU SHOULD BE.
AND WHAT NOT!
How to become a brand among friends
CONNECT THE DOTS IN A
HOLISTIC SYSTEM
         Social Engagement


         Support   Customer




             Community




               SALES
How to become a brand among friends
How to become a brand among friends

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How to become a brand among friends