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Henrietta Whitney – PA Feb 2015
- 1. HENRIETTA WHITNEY – PERSONAL ASSISTANT BSc (Hons) Hotel & Catering Management, 2:1 , 07825 913 964 henriwhitney@hotmail.com HIGHEST INTEGRIT Y ♦ UTMOST DISCRETION ♦ EXCEPTIONAL WORK ETHIC HIGHLY COMPETENT, RESULTS-FOCUSED AND PROACTIVE PERSONAL ASSISTANT with exemplary International experience in managing large-scale prestigious households. Acknowledged by high-profile employers for integrity, professionalism and diligent work ethic; excels in the management of household & office operations and in setting first class service standards. Skilled troubleshooter and negotiator adept at setting up new properties, coordinating refurbishment s, and training and managing staff in order to achieve top level performance and a harmonious environment. Possessing a ‘Can-do’ mindset with key ability to multi-task while maintaining focus on priority projects. Languages: Advanced Level Spoken French and Conversational Spanish High–Tech: Excellent knowledge of Smart Home Integrated Control & Automated Systems Technical Skills: MAC, MS Office, Outlook ♦ Internet Research & Purchasing ♦ Detailed Progress Reports CORE COMPETENC I ES & CAPABILITI ES ♦ Booking Luxury Travel, Itinerary Planning&Coordination ♦ Coordinating & Overseeing of Contractors & Suppliers ♦ Diary Management, Complex Scheduling & Calendars ♦ Household Stock Control & Household Purchasing ♦ Setting up systems and preparation of new projects ♦ First Class Event, F&B Planning and Execution ♦ Preparation of Budgets, Timeframes, Accounts ♦ Excellent knowledge of Protocol&Etiquette ♦ Detailed Report Writing, Excellent Numeracy ♦ Experienced Chef, Creative Menu Planning ♦ HR: Recruitment, Training & Management ♦ Inventory Creation & Management PROFESSIONAL EXPERIENCE HOUSE MANAGER PRIVATE CLIENT (UHNWI), LONDON 2013 - 2014 Recruited as The Principal’s first House Manager for a 3 Storey 20th Floor Penthouse plus additional Guest Residences in London. KEY CONTRIBUTIONS: ♦ Family Office Liaison. Had a good working relationship on Scheduling, Calendars, Travel and Accounting in conjunction with the Executive Assistant, Accountants and Family Lawyer. Detailed end of week reports submitted to the Director. ♦ Supervision of 2 very extensive Refurbishments to very tight deadlines, requiring very fine scheduling and effective communication with Suppliers and Contractors. Delivered both projects before due deadlines, within budget. Suggested an upgrade of the A/V to a state of the art system, requiring full re-wiring, programming and grasp of the new concepts. ♦ Residences cared for to Superyacht Standards. Trained staff to these exacting standards. ♦ Overseeing of all Staff including a Lady’s Maid to achieve extensive wardrobe management, inventories and the care of all luxury items. ♦ Personal Shopping. Including the purchasing of Fine Wines, Flowers & Luxury Household items etc. ♦ Safety&Security. All systems were put in place to make sure all staff were fully aware of what to do in an emergency. Proactive communication with Concierge to enable an effective working environment. Utmost security kept as regards PIN codes and keys to properties and prestigeous vehicles. “Henrietta took over as House Manager for one of our properties. I found Henrietta to be an exceptional employee, very dedicated to her work, hard-working and trustworthy. Her determination and organizing character would be an asset to any employer”. —John C. Davies, President, Santa Georgia Developments, Marbella “I have worked for 25 years in private yachting and Henrietta is the most professional Chief Stewardess I have worked with. She exemplifies all the correct qualities – professionalism, courteousness, discretion and hard work. She led her section of our team superbly”. —Patrick Ebbit, Captain M/Y Lady Dahlia
- 2. PROFESSIONAL EXPERIENCE CONTINUED HOUSE MANAGER/P.A PRIVATE CLIENT (UHNWI) LOS ANGELES, USA 08/2011 - 01/2013 Recruited to set up all household systems, office and staffing requirements for a new 10,000 sq. ft. property set in 10 acres of grounds and to prepare the property to the highest standards in readiness for use by the Principal, His 3 Children and VIP guests. KEY CONTRIBUTIONS: ♦ Set House & Office from Scratch. Principal and his children moved in 4 weeks later to a fully functioning and stocked home and working office. ♦ Sourced, hired and trained household staff. Coordinated work schedules and oversaw staff including security personnel. Implemented fire drills and basic training in emergency procedures and first aid. ♦ Acted as Personal Assistant to prepare the Principal for business trips working closely with his EA in London to ensure smooth-running of business and personal schedules on various world time zones. Booking transportation, restaurants, personal trainers, beauty treatments, tutors etc. Undertook a wide range of personal shopping. ♦ Report Writing. Compiled thorough End of Week reports for Principal and Accountants. ♦ Event Management. Managed intrícate organisation of various large and small scale events. ♦ Undertook all household sourcing and purchasing, managed household budget & accounting, household inventories and care of artwork. ♦ Coordinated Children’s Schedules to meet ever changing needs. In Conjunction with Nanny and Tutors to achieve optimal results in education and recreational activities. Heavily involved in purchasing of uniforms and personal items. Organised care and transport of ponies, venomous snakes, exotic birds and pedigree dogs. ♦ Oversaw management of grounds, guest houses, pool and gym plus work schedules for gardeners and maintenance contractors. Managed maintenance and valeting schedules of multiple prestige vehicles. INTERIOR MANAGER M/Y PELORUS 115m 02/2011 - 06/2011 Recruited to manage housekeeping, galley and services to immaculate standards, to oversee a team of 9 housekeepers, 6 stewardesses in service and 4 Chefs onboard prestigious private Super Yacht. “Pelorus” was owned by one of the world’s leading business leaders. Reporting directly to the Captain with Weekly Analysis of Operations. 50 Crew. ♦ Due to extensive crew restructuring, played a major role in the crew hiring process to include interviewing candidates and carrying out the verification of visas, medical certificates and references. ♦ In the goal of establishing and maintaining high standards, trained a team of stewardesses in formal dining etiquette, silver service, food hygiene and wine service, and implemented team motivation strategies. ♦ Managed all housekeeping purchasing with responsibility for selecting quality china, crystal, flatware, fine linens and personal toiletries for guest cabins, while successfully working to within a pre-designated budget. Was instrumental in the Crew uniforms upgrade, within budget. ♦ Initiated staff procedures and processes to improve efficiency with focus on the streamlining of the Interior Departments. HOUSE MANAGER MEMBER OF RULING FAMILY OF QATAR, MADRID, SPAIN 06/2010 - 10/2010 Recruited to coordinate completion of a major refurbishment project of a 3,500m² private residence set in vast gardens, to set up all systems and prepare all aspects of the property to the highest standards for the Principal’s inaugural visit. ♦ Liaised with interior design team, architects, contractors and technicians on numerous projects. Conducted stock control, purchased required items and equipment, and prepared interiors to immaculate standards. ♦ Replaced several members of the security team in order to facilitate the smooth running of security operations. ♦ Reorganised and provisioned staff quarters to ensure adequate accommodation for travelling staff. Provided comprehensive training in quality service standards to household staff. SPECIAL PROJECTS Travelled to Ibiza for summer seasonto manage secondary residence, oversee household staff and coordinate VIPguest services. Travelled to the private yacht to oversee VIPguest accommodations and service standards, and to prepare crew for summercruise. Travelled to Rome to collecta hand-made tuxedo anddeliveredit to Washington for VIPfunction. Travelled to Las Vegas to undertake personal gift shopping. “Henrietta proved to be veryhonest and hardworking, and became a well-respectedmemberof the crew. I was very disappointed that due to a change inownership we had to end Henrietta’s contract. I would be happy to recommend Henrietta for future positions”. Captain John Brining M/Y Pelorus, Cayman Islands
- 3. ♦ Oversaw installations of ‘Control 4’ audio/video system. Acquired excellent knowledge of all technical systems to provide staff training. Purchased and set up home office systems and smoothed out initial technical issues. ♦ Provisioned household and added finishing touches to interior ambience with creative floral arrangements. PR/MARKETING&P.A ELECTRONBOX/P.C DOCTOR, SPAIN 01/2009 -06/2010 Purely Office-based. I assisted the Director of the company to develop and name web-based products for his Computer business in Southern Spain. I helped to design web pages and raise the profile of the Company through effective marketing strategies. I viewed this as a very valuable experience to further develop my skills. Managed a CRM package for his clients. Maintenance of company’s database. HOUSE MANAGER&CHEF PRIVATE CLIENT, MARBELLA, SPAIN 2007 - 2008 Recruited to oversee completion and to set up all systems within a prestigious Hi-Tech residence for a UHNW private client. ♦ Liaised with architect, interior designers and contractors. Negotiated maintenance contracts. Managed and acquired knowledge in installations of home automation/security system in order to provide staff training. ♦ Sourced and hired new staff and provided comprehensive training prior to handover to ensure standards met with client’s high expectations. Ensured the well being of Principal during visits and provided Chef services. ISLAND MANAGER LIQUID JUNGLE LAB, UNDERWATER TROPICAL OBSERVATORY , PANAMA 2006 Purely Office-based. Hired by previous employer (M/Y Amazon Express) to set up systems, train local staff, manage guest services and organise flights in an out of a private airfield in a complex, remote location. Entertained visiting Scientists from around the World to enable their projects to run as smoothly as possible. Worked in Spanish and English. Strict budgets adhered to as per Owners requests. Organised transportation of scientific equipment and assisted with customs clearance. This was a Seasonal position, due to climatic conditions. www.liquidjunglelab.com PROFESSIONAL EXPERIENCE — PRIVATE YACHTS CHIEF STEWARDESS M/Y ANNA 67m New Build Inaugural Cruise 2007―2007 CHIEF STEWARDESS M/Y LADY DAHLIA 47.5m New Build Refit Barcelona 2006―2007 CHIEF STEWARDESS M/Y LA NATURALLE DEE 50m Mediterranean Season 2005 CHIEF STEWARDESS M/Y NOA VII 50m Indian Ocean & Caribbean 2003―2005 CHIEF STEWARDESS M/Y SUBCONSCIOUS; M/Y INSPIRATION Mediterranean Season 2003 CHIEF STEWARDESS M/Y CONSTELLATION 80m (EMIR OF QATAR) Crew Training 2002―2003 CHIEF STEWARDESS M/Y TEDDY 50m Israel & Mediterranean 2001―2002 CHIEF STEWARDESS M/Y AMAZONEXPRESS 67m Worldwide 1996―2000 MANAGER & STEWARDESS PRIVATE YACHTS & RESIDENCES Brazil & Mediterranean 1990―1996 ADDITIONAL INFORMATION NATIONALITY: BRITISH U.S VISA: B1 /B2, VALID UNTIL2021 DRIVING LICENCE: FULL, CLEAN SECURITY: CRB CHECKED EDUCATION: OXFORD BROOKES UNIVERSITY, OXFORD, U.K 4 YEAR BACHELOR OF SCIENCE DEGREE IN HOTEL & CATERING MANAGEMENT ADDITIONAL QUALIFICATIONS: STCW ’95 (FIRE FIGHTING, SEA SURVIVAL, FIRST AID & SOCIAL RESPONSIBILTY) P.A.D.I OPEN WATER DIVER CONTACT DETAILS: 07825913 964 HENRIWHITNEY@HOTMAIL.COM