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- 1. Hisham Mohamed Abed Al Eziz 40 st abbey abed alrhime Giza, Cairo, Egypt Telephone: +20 0128646674 (Mobile) Email: hishamm145@gmail.com For the attention of: CONTACT TO BE ADVISED BY CLIENT PLEASE Dear Sir , VACANCY APPLIED FOR TO BE ADVISED BY CLIENT PLEASE I am writing to apply for the above-mentioned vacancy and enclose herewith a copy of my CV for your perusal. As you will see from my CV, I have been employed in the Food and Beverage field for more than 10 years during which time I have enjoyed considerable success in a variety of roles. My management roles have enabled me to build strong, focused teams committed to successful teamwork, excellent customer care and to exceeding targets. My current role is that of STORE Manager for Starbucks, where`s I am required to demonstrate strong operational and people management skills in order to ensure the smooth running of the store. I now wish to develop my career further, and am therefore looking for a new and challenging position which will enable me to use my existing skills and knowledge as well as enabling me to develop new ones. I feel the advertised position would be ideal for this purpose. I believe that my key qualities are my excellent interpersonal skills, team leadership qualities, customer relation skills and strong communicative ability, combined with my talent for effective organisation, teamwork and prioritisation. I see myself as a highly dedicated and strongly driven individual. I would very much welcome the opportunity to elaborate further on my application at interview and I look forward to hearing from you. Yours faithfully,,,,, PROFESSIONAL PROFILE A hard working, enthusiastic and friendly individual with excellent leadership qualities who adapts well to new and ever changing circumstances, who works well under pressure and who rises to any challenges placed before him. In possession of excellent communication skills. Will eagerly utilise the skills and knowledge he has to work efficiently and to meet deadlines. Always eager to learn new skills and to gain further knowledge. An excellent Team player with limitless motivational skills. Highly knowledgeable in the areas of Food and Beverage and Customer Care. A positive, proactive and dynamic professional with a highly successful 7 year career history in various roles utilising product knowledge and expertise to exceed targets and business objectives in the competitive sector. Specialises in developing and maintaining positive relationships with customers, colleagues and managers requiring strong skills in communication and negotiation. Capable of identifying areas for improvement and of initiating projects and initiatives designed to fulfil objectives accordingly. Enjoys being part of, as well as managing, motivating, training and developing, a successful and productive Team and thrives in highly pressurised and challenging working environments. CAREER SUMMARY 2007-date STARBUCKS COFFEE – EGYPT – Store in Charge Starbucks marina _ Store in charge star bucks shooting club _ Store in charge Star bucks Alex road _ Store in charge star bucks Palmera which was the biggest store in Egypt _Store Manager Stare bucks Makram Abed first store in Egypt _ Store Manager Star bucks city scape _ Store manger star bucks city stars _store manager star bucks zayed dome 6of Oct city Page 1 of 2
- 2. • Certified Classroom Learning Coach (CLC), Starbucks, Egypt (Facilitator) • Certified as a Shift Supervisor (Lead Barista), , Starbucks, Egypt • Completed a Shift Supervisor Workshop Course, Starbucks, Egypt • Certified In Store Learning Coach (ISLC), Starbucks, Egypt • Completed the Legendary Service Workshop Course, Starbucks, Egypt • Certified and recognised as Coffee Master, Starbucks, Kuwait • Performance managing of a multi-disciplinary team of Staff members, conducting regular appraisals and dealing with any disciplinary issues that may arise • Identifying the training requirements of Staff and providing that training or else making all necessary arrangements for provision of that training Completed Managing priorities training program Completed Retail Manager training program (communicating about performance) Completed Retail Manager training program (Learning systems) Completed Retail Manager training program (Effective communication) % SEMIRAMIS INTERCONTINENTAL, CAIRO Industry – Hotel 5 Star Property Senior WAITER Mena-house-oberoi As Senior Waiter • EDUCATION AND QUALIFICATIONS DIPLOMA OF INDUSTRILAL. PROFESSIONAL TRAINING  Management Development  Certified Store Manager Completed Level 3 food safety program food division, Middle East | North Africa with Merit   Legendary Service Workshop Course  Certified Coffee Master  Certified Barista  Classroom Learning Coach (CLC)  Excellent Customer Service skills  Certified being a Quarter service winner in 2014 for achieving score 101  Retail Manager Training  Certified Shift Supervisor (Lead Barista)  Certified In Store Learning Coach (ISLC) KEY I.T. SKILLS  Knowledge of Micros System (POS), Fidelio (FMC) and other In-House Systems  Very good knowledge of Microsoft Office  Very good knowledge of IT internet applications LANGUAGES AND INTERESTS • Fluent in Arabic. Excellent command of both verbal and written Arabic • Good command of both verbal and written English • Interests include Keep fit – Gym, Music and Reading Page 2 of 2
- 3. REFERENCES AVAILABLE UPON REQUEST Thanks & Regards Hisham Mohamed Abed Al Eziz. Page 2 of 2