HOSPITALITY industry and tourism....pptx
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The document explores essential aspects of the hospitality industry, including customer service, cultural respect, and the impact of technology on guest experiences. It outlines various scopes within hospitality, such as accommodation, travel services, food and beverage services, recreation, events management, and cruises. Additionally, it encourages students to envision their future businesses in the industry and to reflect on applying hospitality principles in everyday life.
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HOSPITALITY industry and tourism....pptx
- 1. HOSPITALITY
- 2. What can you say about the room? Do you like to stay in a place like this?
- 3. ESSENTIAL QUESTIONS How does good customer service help a hotel or restaurant succeed? Why is it important for hospitality workers to respect different cultures? How can technology make a guest's experience better, and why should businesses use it?
- 5. What is hospitality? How does a clean and organized environment affect a guest's experience? Why is teamwork important in the hospitality industry? How do good communication skills help hospitality workers in their jobs? Why is safety important in hotels and restaurants? How can a positive attitude from staff improve the overall guest experience?
- 6. FIVE SCOPE OF HOSPITALITY INDUSTRY ACCOMODATION AND LODGING TRAVEL SERVICE FOOD AND BEVERAGE SERVICES RECREATION AND ENTERTAINMENT CONVENTIONS AND EVENTS MANAGEMENT CRUISES
- 7. ACCOMMODATION AND LODGING It refers to a place where one stays but not his or her home. Accommodation is to stay for a long period of time, while lodging is to stay for a short period of time.
- 8. TWO TYPES OF ACCOMMODATION 1.Catered accommodation 2. Non catered accommodations
- 9. Catered accommodation Is an accommodation that provides guests with food
- 10. Non catered accommodations Is an accommodation where food is not included in the package . The guests either dines out, bring their own food or relies on food delivery services.
- 11. TRAVEL SERVICE Include transportation by air, by land, or water. Travel or ticket bookings are also part of this service.
- 12. FOOD AND BEVERAGE SERVICES Caters to anything that involves meals to be eaten by guests as well as the services done for this purpose ,like setting and food catering.
- 13. RECREATION AND ENTERTAINMENT Are the activities that provide fun amusement to guests . It can be in the form of sports and arts whether visual or performance.
- 14. CONVENTIONS AND EVENT MANAGEMENT Include organizing activities for large meetings of an organization or group.
- 15. CRUISES Are large passenger ships used mainly for vacation.
- 16. INDIVIDUAL ACTIVITY My Dream Business Imagine yourself 15 years from now , and you will have enough savings to start your own business. You opted to build your own business that is related to hospitality industry. What would it be? Describe your planned business and be ready to share it with the class after five minutes . At least 10 volunteers will be asked to share.
- 17. GENERALIZATION How does good customer service help a hotel or restaurant succeed? Why is it important for hospitality workers to respect different cultures? How can technology make a guest's experience better, and why should businesses use it?
- 18. EVALUATION COME AND VISIT OUR PLACE Complete the table by giving an example. It could be an establishment or organization for each scope of the hospitality industry that is found in your place. SCOPE EXAMPLES ACCOMMODATION AND LODGING TRAVEL SERVICES FOOD AND BEVERAGE SERVICES RECREATION AND ENTERTAINMENT CONVENTIONS AND EVENT MANAGEMENT
- 19. VALUING As a student, how will you apply hospitality in real life? At home and in school?