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kishore resume
- 1. AGRAHARI KISHORE Contact No.: +91 9716019761 E-Mail: agrahari_kishore@yahoo.com JOB OBJECTIVE ~MANAGERIAL LEVEL ASSIGNMENTS~ ~ Food and Beverage Management/General Administration ~ -Scaling heights of success with hard work & dedication and leaving a mark on each step- SKILL SET Food and Beverage Management Training & Development Performance Management Employee Relations PROFILE SUMMARY • To enthral guests by efficient service and effective communication. • To be a successful and satisfied manager working in a team and growing with an Organization. • To improve the financial position of my department • To seek a position where my skills and experience can be fully utilized while gaining New experiences. • Strategic Manager with skills in implementing coherent Client policies through Various Training & Understanding of Working Culture, thereby improving internal processes & procedures within a demanding environment. • Long & short-term performance archive • Input to Service planning and forecasting applications • Identification of Service related problem • Efficient organizer, motivator, team player and a decisive leader with the ability to motivate teams to excel and win.
- 2. *Leadership: Driving the organizational mission through employees & supports motivation of employees in organization *Management: Overseeing operations of the Site, implementing plans, managing human & physical resources AREAS OF EXPERTISE • Implementing industry best practices to focus on development of abilities to meet present & future goals, set by the organisation; implementing innovative Personnel & HR policies / procedures • Ensuring effective services onsite with A Team of More than 50 Staffs including Reception Management, Housekeeping, and Security etc. to enable smooth flow of operations. • Analysing the training needs; Conducting Training for Food and beverage Operations, Pantry Services, and Other Safety Related Topics in making sure Effective Operations to the Client. • Always looking for some Innovative Ideas & Creativity for the organizational development, its people & business. ORGANIZATIONAL EXPERIENCE Since September 15: Misaki hotels pvt ltd Food and Beverage Executive Key Result Areas: • Manage all F& B and day-to-day operations • Preserve excellent levels of internal and external customer service
- 3. • Identify customers needs and respond proactively to all of their concerns • Lead F&B team by attracting, recruiting, training and appraising talented personnel • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork • Comply with all health and safety regulations • Report on management regarding sales results and productivity. October’2010 – september2015: Captain Key Result Areas: • Working as a Caption and reporting to Restaurant Manager on duty. • Responsible for assessment, procurement and management of equipment, stocks, and staff specific to the Operations. • Responsible for providing a key interface between kitchen and Service department on a day to day basis. • Responsible for monitoring of services • Participating in meeting with head of the department reporting to ensure all services are delivered within agreed budgets and service levels. • Responsible for providing a continuous improvement review and development of initiatives to improve hard services to achieve optimum performance and fulfill client satisfaction. • Supervising the activities of various support services and maintenance agencies (House-keeping, plumbing, electrical, • Preparing daily / weekly and monthly reports of guest comments and all inventories. • Conducting Training for Department topics. • Taking Briefing to Service staff. • Prepare Duty Roster & Assign the Duty Senior steward Key Result Areas: • Responsible for clear and effective communication between service and other departments. • Report all work orders to engineering/maintenance any and all problems needing repairs. • Focus on Special Emphasis on Priority and VIP guests. • Create a courteous friendly, professional, work environment through open line of communication. • Ensure compliance with safety and sanitation standard. • Maintaining proper service standard & hence giving complete customer satisfaction. • Taking guest order and helping them in suggesting menu. • Up selling of F&B items. • Presenting food & beverage to the guest with service standards. • Reporting to Team leader. Steward • Key Result Areas:
- 4. • Maintenance of hygiene and cleanliness. • Serve food & beverages to patrons. • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. • Explain how various menu items are prepared, describing ingredients and cooking methods. • Present menus to patrons and answer questions about menu items, making recommendations upon request. • Responsible for the cleaning of restaurant. • Maintaining highest standards of service to customers, giving preference to their satisfaction & promptly resolving their problems & concerns. • Attends all conducted training classes within the department. Steward April 2019’-July ’2010: At Saj Earth resort, Cochin, Kerala • Key Result Areas: • Open up all the cupboards and side stations for the setting up of the restaurants. Do the Mis-en-place for the day. • Ensure linen, cutlery and hollowware is stacked for service and the water jugs Re-filled and placed on the side-station. • Maintain cleanliness at the workstation. • Carry out any other tasks assigned by the supervisor. • Assists in seating the guests. • Introduces himself on the table. • Offers the choice of water and serves it on the table immediately • Takes the order for the drinks and the starters. • Feeds the order in the micros with exact specifications • Serves all order as per the guest request or as per the basic service sequence decided by the management. • Dazzle and delight the customer by providing interactive service. INDUSTRIAL EXPOSURE Worked As a Trainee in the Year 2007 6 Months of Cross Training in All Core Department of Royal Orchid of Hotels, Bangalore (India)
- 5. EDUCATION • 3 Years of Diploma in Hotel Management from Oriental School of Hotel Management, Calicut University, Kerala in 2006-09 IT SKILLS • MS Office (Word, Excel & PowerPoint) and Internet Applications. • Ids software PERSONAL DETAILS Marital Status : Unmarried. Nationality : Indian. Date of Birth : 04th June 1985 Languages Known : English, Hindi & Bengali. Address : Barharwa professor colony, sahibganj, jharkhand Passport No. : j1209460, Place of Issue: Ranchi (Jharkhand), Expiry Date: 04th May 2020. Signature ……………………
- 6. EDUCATION • 3 Years of Diploma in Hotel Management from Oriental School of Hotel Management, Calicut University, Kerala in 2006-09 IT SKILLS • MS Office (Word, Excel & PowerPoint) and Internet Applications. • Ids software PERSONAL DETAILS Marital Status : Unmarried. Nationality : Indian. Date of Birth : 04th June 1985 Languages Known : English, Hindi & Bengali. Address : Barharwa professor colony, sahibganj, jharkhand Passport No. : j1209460, Place of Issue: Ranchi (Jharkhand), Expiry Date: 04th May 2020. Signature ……………………