This document provides guidance on how to mediate conflicts. It discusses the different types of personalities in conflicts, including assertive-cooperative and non-assertive-non-cooperative. It explains that negotiation aims to reach understanding and resolve differences, while mediation uses a neutral third party to help facilitate communication between conflicting parties to generate settlement options. The mediator can help people understand different perspectives, create collaborative solutions, and work towards an agreement. Key aspects of successful mediation include understanding other perspectives, developing tolerance, and creative problem-solving.