際際滷

際際滷Share a Scribd company logo
Human Resources as a True Business Partner Presented by, Bob Ficken
Key Role of a Business Partner Aligning all Human Resources programs, functions, metrics, and actions with key organizational objectives A thorough understanding of what the organization does, what people do, what roadblocks are regularly encountered, and conducting a needs assessment Helping the employees reach their full potential, as that enables the organization to reach its full potential
Business Partner Tools Developing and communicating a clear vision that obtains buy-in and commitment  Using a systems thinking approach Benchmarking and Best Practices Managing change  Continuous improvement Cost-benefit analysis and ROI calculations
Business Partner Tools Coaching opportunities Raising the level of acceptable performance Staying ahead of the curve and HR trends Talent management Succession planning Leadership development
Business Partner Example Applied Materials Key Objective  Increasing margins and stockholder return My key contributions: Reduced product cycle time from six months to forty-five days  by implementing cross-functional teams Improved margins by developing and implementing a dual-sourcing strategy that forced vendors to compete for our business Result : Saving over $1M annually
Business Partner Example Century Theatres Key Objective  Improving profitability by delivering  world class customer service My key contributions: Measuring and quantifying customer service Work with Operations and manager focus groups to set measurable, achievable targets Redesigning compensation plan to reward excellence in customer service Result : Increased customer service from average score of 81 to average score of 94
Business Partner Example Home Depot Key Objective  Increase sales by bringing more diversity  to the workplace that could better cater  to the needs of our minority customers My key contributions: Increased percentage of females in the workforce from 14.3% to 31.6% Increased percentage of minority group members from 21.4% to 31.6% Result : Sales to minorities in our area increased by over $100M annually
Business Partner Example University of Phoenix Key Objective  Increasing Student enrollment and retention, which drive bottom-line My key contributions: Developed, proposed, and implemented the New Student Course series and program Convinced our IT team to help me provide retention tools for students on our web site Result : Reduced student attrition from 44.6% to 28.4%, saving over $2M annually
Business Partner Example North Idaho College Key Objective  Improve our fiscal management and results My key contribution : Redesign hiring process to include finance approval, budget approval, and HR approval Worked with finance to design a training program for department heads and leaders that increased their level of how they could impact finances Result : Shrank budget overage from $500,000 annually to $45,000 annually
Conclusion Questions?

More Related Content

What's hot (20)

Business Driven Human Resources
Business Driven Human ResourcesBusiness Driven Human Resources
Business Driven Human Resources
Greg Chartier, PhD
Nchra hr as a strategic partner designing strategic initiatives
Nchra   hr as a strategic partner designing strategic initiativesNchra   hr as a strategic partner designing strategic initiatives
Nchra hr as a strategic partner designing strategic initiatives
David Kovacovich
Improving hr businesspartnereffectivenesssss
Improving hr businesspartnereffectivenesssssImproving hr businesspartnereffectivenesssss
Improving hr businesspartnereffectivenesssss
Ousmane Fofana
How to Transform Your HR Function into a Center of Excellence
How to Transform Your HR Function into a Center of ExcellenceHow to Transform Your HR Function into a Center of Excellence
How to Transform Your HR Function into a Center of Excellence
Daniel Bloom
HRBP MissionVision V2
HRBP MissionVision V2HRBP MissionVision V2
HRBP MissionVision V2
Lauren Smith, MPA, PHR
HR Business Partner: Roles and Responsibilities
HR Business Partner: Roles and ResponsibilitiesHR Business Partner: Roles and Responsibilities
HR Business Partner: Roles and Responsibilities
CreativeHRM
The Dave Ulrich HR Academy Brochure
The Dave Ulrich HR Academy BrochureThe Dave Ulrich HR Academy Brochure
The Dave Ulrich HR Academy Brochure
The RBL Group
Strategic Business Partner Function
Strategic Business Partner FunctionStrategic Business Partner Function
Strategic Business Partner Function
Tracey Banks-Giles, MBA
Brian Goulden HR4 ICT12
Brian Goulden HR4 ICT12Brian Goulden HR4 ICT12
Brian Goulden HR4 ICT12
Commonwealth Telecommunications Organisation
HRBP - Human Resource Business Partner - Manu Melwin Joy
HRBP - Human Resource Business Partner - Manu Melwin JoyHRBP - Human Resource Business Partner - Manu Melwin Joy
HRBP - Human Resource Business Partner - Manu Melwin Joy
manumelwin
Hr strategic business partner
Hr strategic business partnerHr strategic business partner
Hr strategic business partner
KULDEEP MATHUR
HRBP Presentation v4
HRBP Presentation v4HRBP Presentation v4
HRBP Presentation v4
Muhammad Usman Zafar
Human Resources STARs ME Now and Next Evolution
Human Resources STARs ME Now and Next Evolution Human Resources STARs ME Now and Next Evolution
Human Resources STARs ME Now and Next Evolution
Benny Saputra HR
Developing as an HR Business Partner
Developing as an HR Business PartnerDeveloping as an HR Business Partner
Developing as an HR Business Partner
Muhammad Hossain
Hrm business partnering 12 june 2014
Hrm business partnering 12 june 2014Hrm business partnering 12 june 2014
Hrm business partnering 12 june 2014
Charles Cotter, PhD
HRMP HRBP Webinar
HRMP HRBP WebinarHRMP HRBP Webinar
HRMP HRBP Webinar
HR Metrics
Strategic HR Driven Organziation Growth
Strategic HR Driven Organziation Growth Strategic HR Driven Organziation Growth
Strategic HR Driven Organziation Growth
Laurence Yap M.A. (UM) CHRM
HRBP
HRBPHRBP
HRBP
Mohammed Elghannam
Human resource champions
Human resource championsHuman resource champions
Human resource champions
Saxbee Consultants
Choosing New HR Software
Choosing New HR SoftwareChoosing New HR Software
Choosing New HR Software
CreativeHRM
Business Driven Human Resources
Business Driven Human ResourcesBusiness Driven Human Resources
Business Driven Human Resources
Greg Chartier, PhD
Nchra hr as a strategic partner designing strategic initiatives
Nchra   hr as a strategic partner designing strategic initiativesNchra   hr as a strategic partner designing strategic initiatives
Nchra hr as a strategic partner designing strategic initiatives
David Kovacovich
Improving hr businesspartnereffectivenesssss
Improving hr businesspartnereffectivenesssssImproving hr businesspartnereffectivenesssss
Improving hr businesspartnereffectivenesssss
Ousmane Fofana
How to Transform Your HR Function into a Center of Excellence
How to Transform Your HR Function into a Center of ExcellenceHow to Transform Your HR Function into a Center of Excellence
How to Transform Your HR Function into a Center of Excellence
Daniel Bloom
HR Business Partner: Roles and Responsibilities
HR Business Partner: Roles and ResponsibilitiesHR Business Partner: Roles and Responsibilities
HR Business Partner: Roles and Responsibilities
CreativeHRM
The Dave Ulrich HR Academy Brochure
The Dave Ulrich HR Academy BrochureThe Dave Ulrich HR Academy Brochure
The Dave Ulrich HR Academy Brochure
The RBL Group
HRBP - Human Resource Business Partner - Manu Melwin Joy
HRBP - Human Resource Business Partner - Manu Melwin JoyHRBP - Human Resource Business Partner - Manu Melwin Joy
HRBP - Human Resource Business Partner - Manu Melwin Joy
manumelwin
Hr strategic business partner
Hr strategic business partnerHr strategic business partner
Hr strategic business partner
KULDEEP MATHUR
Human Resources STARs ME Now and Next Evolution
Human Resources STARs ME Now and Next Evolution Human Resources STARs ME Now and Next Evolution
Human Resources STARs ME Now and Next Evolution
Benny Saputra HR
Developing as an HR Business Partner
Developing as an HR Business PartnerDeveloping as an HR Business Partner
Developing as an HR Business Partner
Muhammad Hossain
Hrm business partnering 12 june 2014
Hrm business partnering 12 june 2014Hrm business partnering 12 june 2014
Hrm business partnering 12 june 2014
Charles Cotter, PhD
HRMP HRBP Webinar
HRMP HRBP WebinarHRMP HRBP Webinar
HRMP HRBP Webinar
HR Metrics
Choosing New HR Software
Choosing New HR SoftwareChoosing New HR Software
Choosing New HR Software
CreativeHRM

Viewers also liked (11)

永姻艶壊艶稼岳温界庄坦稼1永姻艶壊艶稼岳温界庄坦稼1
永姻艶壊艶稼岳温界庄坦稼1
deiylama
357.亢亳亰仆 亳 于仂亠于仂 舒.舒
357.亢亳亰仆 亳 于仂亠于仂 舒.舒357.亢亳亰仆 亳 于仂亠于仂 舒.舒
357.亢亳亰仆 亳 于仂亠于仂 舒.舒
ivanov1566359955
Meetup de testers en M辿xico 2016 - Testing Exploratorio, Performance y Automa...Meetup de testers en M辿xico 2016 - Testing Exploratorio, Performance y Automa...
Meetup de testers en M辿xico 2016 - Testing Exploratorio, Performance y Automa...
Federico Toledo
Knowledge based economy and power of crowd sourcing
Knowledge based economy and power of crowd sourcing Knowledge based economy and power of crowd sourcing
Knowledge based economy and power of crowd sourcing
knowdiff
AADIMATIQ
AADIMATIQAADIMATIQ
AADIMATIQ
AADIMATIQ
Analisis FODAAnalisis FODA
Analisis FODA
tutor03770
Miniproject on sbi
Miniproject on sbiMiniproject on sbi
Miniproject on sbi
Lohita Pravallika
Entertainment industry
Entertainment industryEntertainment industry
Entertainment industry
Sonam Dhendup
Electricity Journal Article
Electricity Journal ArticleElectricity Journal Article
Electricity Journal Article
jcarter1972
[觜れ伎] 危襴貅伎 觜 伎 覿
[觜れ伎] 危襴貅伎 觜 伎  覿[觜れ伎] 危襴貅伎 觜 伎  覿
[觜れ伎] 危襴貅伎 觜 伎 覿
Lee Sung Hoon
How to sas (informative codes) COMSATS
How to sas (informative codes) COMSATSHow to sas (informative codes) COMSATS
How to sas (informative codes) COMSATS
惺悋愀 惘惷悋
永姻艶壊艶稼岳温界庄坦稼1永姻艶壊艶稼岳温界庄坦稼1
永姻艶壊艶稼岳温界庄坦稼1
deiylama
357.亢亳亰仆 亳 于仂亠于仂 舒.舒
357.亢亳亰仆 亳 于仂亠于仂 舒.舒357.亢亳亰仆 亳 于仂亠于仂 舒.舒
357.亢亳亰仆 亳 于仂亠于仂 舒.舒
ivanov1566359955
Meetup de testers en M辿xico 2016 - Testing Exploratorio, Performance y Automa...Meetup de testers en M辿xico 2016 - Testing Exploratorio, Performance y Automa...
Meetup de testers en M辿xico 2016 - Testing Exploratorio, Performance y Automa...
Federico Toledo
Knowledge based economy and power of crowd sourcing
Knowledge based economy and power of crowd sourcing Knowledge based economy and power of crowd sourcing
Knowledge based economy and power of crowd sourcing
knowdiff
AADIMATIQ
AADIMATIQAADIMATIQ
AADIMATIQ
AADIMATIQ
Analisis FODAAnalisis FODA
Analisis FODA
tutor03770
Entertainment industry
Entertainment industryEntertainment industry
Entertainment industry
Sonam Dhendup
Electricity Journal Article
Electricity Journal ArticleElectricity Journal Article
Electricity Journal Article
jcarter1972
[觜れ伎] 危襴貅伎 觜 伎 覿
[觜れ伎] 危襴貅伎 觜 伎  覿[觜れ伎] 危襴貅伎 觜 伎  覿
[觜れ伎] 危襴貅伎 觜 伎 覿
Lee Sung Hoon
How to sas (informative codes) COMSATS
How to sas (informative codes) COMSATSHow to sas (informative codes) COMSATS
How to sas (informative codes) COMSATS
惺悋愀 惘惷悋

Similar to Human Resources As A True Business Partner 2009 (20)

Road Map for Organizational Effectiveness
Road Map for Organizational EffectivenessRoad Map for Organizational Effectiveness
Road Map for Organizational Effectiveness
tdhooper2
Continuous improvement.pptx
Continuous improvement.pptxContinuous improvement.pptx
Continuous improvement.pptx
Jalilah Gunti
KatherineMurrayresume_1-15-16
KatherineMurrayresume_1-15-16KatherineMurrayresume_1-15-16
KatherineMurrayresume_1-15-16
Katherine Murray
Michael Vanin Jobppt.2009
Michael Vanin Jobppt.2009Michael Vanin Jobppt.2009
Michael Vanin Jobppt.2009
mvanin
MCF
MCFMCF
MCF
Sandra Duncan
strategicaccountmanagement-sam-.pdf
strategicaccountmanagement-sam-.pdfstrategicaccountmanagement-sam-.pdf
strategicaccountmanagement-sam-.pdf
HusamHamdan4
VECCHITTOKelleyResume.doc1
VECCHITTOKelleyResume.doc1VECCHITTOKelleyResume.doc1
VECCHITTOKelleyResume.doc1
Kelley Vecchitto
Making The Business Case For Online Employee Training
Making The Business Case For  Online Employee TrainingMaking The Business Case For  Online Employee Training
Making The Business Case For Online Employee Training
BizLibrary
B2B Strategic Account Management - SAM
B2B Strategic Account Management - SAMB2B Strategic Account Management - SAM
B2B Strategic Account Management - SAM
Ian Dainty
Pam Barnes Resume
Pam Barnes ResumePam Barnes Resume
Pam Barnes Resume
Pam Barnes
Scott Taviner CV - LinkedIn Jan 2016
Scott Taviner CV - LinkedIn Jan 2016Scott Taviner CV - LinkedIn Jan 2016
Scott Taviner CV - LinkedIn Jan 2016
Scott Taviner
Maria J Corrado-Resume
Maria J Corrado-ResumeMaria J Corrado-Resume
Maria J Corrado-Resume
Maria Corrado
Curtis baugh rm_16
Curtis baugh rm_16Curtis baugh rm_16
Curtis baugh rm_16
Curtis Baugh
Wordle resume professional hr trainer and coach
Wordle resume professional hr trainer and coachWordle resume professional hr trainer and coach
Wordle resume professional hr trainer and coach
Stephanie Jones, MBA, SHRM CP, PHR
Resume rashawn underdue
Resume rashawn underdueResume rashawn underdue
Resume rashawn underdue
Rashawn Underdue
Curtis baugh rm_16
Curtis baugh rm_16Curtis baugh rm_16
Curtis baugh rm_16
Curtis Baugh
Strategy Map Templates - Version 3
Strategy Map Templates - Version 3Strategy Map Templates - Version 3
Strategy Map Templates - Version 3
Clive Keyte
Melody Cortez - Resume Updated 2-6-2016
Melody Cortez - Resume Updated 2-6-2016Melody Cortez - Resume Updated 2-6-2016
Melody Cortez - Resume Updated 2-6-2016
Melody Cortez
Michael Vanin Jobppt.2009
Michael Vanin Jobppt.2009Michael Vanin Jobppt.2009
Michael Vanin Jobppt.2009
guest67dc3
Strategic Way To Succeed
Strategic Way To SucceedStrategic Way To Succeed
Strategic Way To Succeed
Thiago Gomes
Road Map for Organizational Effectiveness
Road Map for Organizational EffectivenessRoad Map for Organizational Effectiveness
Road Map for Organizational Effectiveness
tdhooper2
Continuous improvement.pptx
Continuous improvement.pptxContinuous improvement.pptx
Continuous improvement.pptx
Jalilah Gunti
KatherineMurrayresume_1-15-16
KatherineMurrayresume_1-15-16KatherineMurrayresume_1-15-16
KatherineMurrayresume_1-15-16
Katherine Murray
Michael Vanin Jobppt.2009
Michael Vanin Jobppt.2009Michael Vanin Jobppt.2009
Michael Vanin Jobppt.2009
mvanin
strategicaccountmanagement-sam-.pdf
strategicaccountmanagement-sam-.pdfstrategicaccountmanagement-sam-.pdf
strategicaccountmanagement-sam-.pdf
HusamHamdan4
VECCHITTOKelleyResume.doc1
VECCHITTOKelleyResume.doc1VECCHITTOKelleyResume.doc1
VECCHITTOKelleyResume.doc1
Kelley Vecchitto
Making The Business Case For Online Employee Training
Making The Business Case For  Online Employee TrainingMaking The Business Case For  Online Employee Training
Making The Business Case For Online Employee Training
BizLibrary
B2B Strategic Account Management - SAM
B2B Strategic Account Management - SAMB2B Strategic Account Management - SAM
B2B Strategic Account Management - SAM
Ian Dainty
Pam Barnes Resume
Pam Barnes ResumePam Barnes Resume
Pam Barnes Resume
Pam Barnes
Scott Taviner CV - LinkedIn Jan 2016
Scott Taviner CV - LinkedIn Jan 2016Scott Taviner CV - LinkedIn Jan 2016
Scott Taviner CV - LinkedIn Jan 2016
Scott Taviner
Maria J Corrado-Resume
Maria J Corrado-ResumeMaria J Corrado-Resume
Maria J Corrado-Resume
Maria Corrado
Curtis baugh rm_16
Curtis baugh rm_16Curtis baugh rm_16
Curtis baugh rm_16
Curtis Baugh
Resume rashawn underdue
Resume rashawn underdueResume rashawn underdue
Resume rashawn underdue
Rashawn Underdue
Curtis baugh rm_16
Curtis baugh rm_16Curtis baugh rm_16
Curtis baugh rm_16
Curtis Baugh
Strategy Map Templates - Version 3
Strategy Map Templates - Version 3Strategy Map Templates - Version 3
Strategy Map Templates - Version 3
Clive Keyte
Melody Cortez - Resume Updated 2-6-2016
Melody Cortez - Resume Updated 2-6-2016Melody Cortez - Resume Updated 2-6-2016
Melody Cortez - Resume Updated 2-6-2016
Melody Cortez
Michael Vanin Jobppt.2009
Michael Vanin Jobppt.2009Michael Vanin Jobppt.2009
Michael Vanin Jobppt.2009
guest67dc3
Strategic Way To Succeed
Strategic Way To SucceedStrategic Way To Succeed
Strategic Way To Succeed
Thiago Gomes

Human Resources As A True Business Partner 2009

  • 1. Human Resources as a True Business Partner Presented by, Bob Ficken
  • 2. Key Role of a Business Partner Aligning all Human Resources programs, functions, metrics, and actions with key organizational objectives A thorough understanding of what the organization does, what people do, what roadblocks are regularly encountered, and conducting a needs assessment Helping the employees reach their full potential, as that enables the organization to reach its full potential
  • 3. Business Partner Tools Developing and communicating a clear vision that obtains buy-in and commitment Using a systems thinking approach Benchmarking and Best Practices Managing change Continuous improvement Cost-benefit analysis and ROI calculations
  • 4. Business Partner Tools Coaching opportunities Raising the level of acceptable performance Staying ahead of the curve and HR trends Talent management Succession planning Leadership development
  • 5. Business Partner Example Applied Materials Key Objective Increasing margins and stockholder return My key contributions: Reduced product cycle time from six months to forty-five days by implementing cross-functional teams Improved margins by developing and implementing a dual-sourcing strategy that forced vendors to compete for our business Result : Saving over $1M annually
  • 6. Business Partner Example Century Theatres Key Objective Improving profitability by delivering world class customer service My key contributions: Measuring and quantifying customer service Work with Operations and manager focus groups to set measurable, achievable targets Redesigning compensation plan to reward excellence in customer service Result : Increased customer service from average score of 81 to average score of 94
  • 7. Business Partner Example Home Depot Key Objective Increase sales by bringing more diversity to the workplace that could better cater to the needs of our minority customers My key contributions: Increased percentage of females in the workforce from 14.3% to 31.6% Increased percentage of minority group members from 21.4% to 31.6% Result : Sales to minorities in our area increased by over $100M annually
  • 8. Business Partner Example University of Phoenix Key Objective Increasing Student enrollment and retention, which drive bottom-line My key contributions: Developed, proposed, and implemented the New Student Course series and program Convinced our IT team to help me provide retention tools for students on our web site Result : Reduced student attrition from 44.6% to 28.4%, saving over $2M annually
  • 9. Business Partner Example North Idaho College Key Objective Improve our fiscal management and results My key contribution : Redesign hiring process to include finance approval, budget approval, and HR approval Worked with finance to design a training program for department heads and leaders that increased their level of how they could impact finances Result : Shrank budget overage from $500,000 annually to $45,000 annually