狠狠撸

Chatbot ?? ??? ?? ?? ?
IBM Watson Assistant ??
Chatbot ???
2019.11.18
???: ???
1

??
? Chatbot ? ?? ? ?? ??
? Chatbot ? ?? ??
? Chatbot ? ?? ? ??
? Chatbot ?? ????
? Chatbot ?? ? ??? ?? ?? (Hands-On)
2

Chatbot (??) ???
? ???? ??? ??? ???, Chatbot
? ??? ? ???? ????.
? “A computer program designed to
simulate conversation with human users,
especially over the Internet.”
? ? ? ????? ????, Chatbot ? ?
???, ?????? ?? ???? ??
? (????, ????, ???? ?)? ?
?? ?? ???? ??? ???? ??
??? ???? ???? ????? ??
?? ? ??? ??? ? ??? ????
????? ??? ????.
? ??? Chatbot? ????? ??? ??
???? ?????? ??? ? ??.
4

Chatbot ? ??
5
??: https://www.altexsoft.com/blog/business/a-comprehensive-guide-to-chatbots-best-practices-for-building-conversational-interfaces/
ELIZA - ??? ??? ??? ?????
MIT ?? ???? Joseph Weizenbaum ?
?? ??? ??? ??????, ?????
?? ??? ???? ? ?? ?? ???? ?
?? ???? ?? ?? ??? ? ?? ??
??? ??
Watson - ?? ??? ?? ??? ????? ???
Thomas J. Watson Research Center ? ?? ??????
? ? ?? ???, ?????? ????? ??? ??? ?
???? ? ? ?? ???? ???? ????, ?????
2006?? Principal Investigator? IBM? ???? David
Ferrucci ? ??? DeepQA project? ???? ???
Siri - ??? ??? ??? ????? ???? ???
? iPhone 4s ? ??? ???? ?? ?? ????
? ?? ? ??? ??????? ? ??? ?? ??
?? ??? ?????????(DARPA) ? ????
?? ??? CALO project ? ??????? ???
??? ??? Siri? 2010?? ??? ??? ????
? ??? ?????? ????? ???, ???? ?
?? ???? ???? ??

Chatbot ? ? ?????
? Chatbot ? ???? ?????? ??? ?? ?? ?
??? ????? ??? ???? ?? ?? ??? ?
?? ???? ??? ?????? ????? ???
? ???? ??????? ????.
? ?? ??? Chatbot ? ??? ??? ??? ????
? ???? ?? ??? ????? ?? ??? ??
?? ? ?? ??? ??? ?? ??? ???? ??
? ?? ?? ???? ????? ??? ?? ???
??.
6

??? ? Chatbot ?
??????
? 2017? 11?? ?? ?4? ??? ?? ?? ?????
? ??? ?? ???? ???? Chatbot ? ???
? ?????? ?? ? ?? ??? ???? ??.
? ????? ???, ???? Chatbot? ?????
?????? ? ?? ??? ??? ??.
? ??? ?? - Chatbot? ??? ??? ????? ?
?? ? ??? ????.
? ?????? ?? - Chatbot? ????? ??? ?
? ???? ???? ?? ??? ???? ? ?? ?
? ? ???? ?? ????.
? ?? ? ?? ?? - Chatbot? ???? ???? ?
? ? ??? ???? ??? ??? ?? ???? ?
? ??? ? ?? ?? ??? ??? ? ??? ???
?.
? ??? ?? - Chatbot ?? ?? ??? ???? ??
??. ?, ???? Chatbot? ??? ?? ??? ??
?? ???? ??? ?? ????? ????.
7

–Christina Milian
“I think chatbots are the future of engagement
between a fan and a brand or celebrity.”
9

Chatbot? ???
?????? ??????
?? ??? ??
?? ???? ???
???? ????
??? ??? ??
??? ?? ???
10
1. ??? ??? ??? ??? ??
2. FAQ ????? ?? ??? ?? ??
??? Chatbot?? ??? ?? ?? ??? ????
Chatbot? ???? ????? ???? ??? ??? ?
??? ????? ???? ?? ?? ?? ??
Chatbot? ?? ?? ? ??? ???? ?? ??? ??
? ???? ???? ???? ??? ????? ???
Chatbot ? ??? ??? ?? ??? ?? ??? ???
?.
???? ????? ???? ???? ??? 90% ?
?? ??? ?? ?? ??? ???? ??, Chatbot? ?
?? ??? ???? ??? 100% ??? ??? ? ??
???? ??? ? ???? ????.
??? ??? ?? ?, ??, ?? ??? ?? ??? ??
? ?? ??? ?? ??? Chatbot? ?? ??? ???
?? ???? ???? ????? ?? ? ??.

?? ??? Chatbot? ????
? Chatbot ? ??? ?? ?? ??? ?? ????? ??? ??? ??? ?? ????? ?? ?
??? ??? ??? ? ?? ?? (Lead Generation)?? ????? ??? ??? ??? ? ?
?? ??? Chatbot? ?? ??? ?? ???? ??. ?? ???? ????? ?????
Chatbot? ?? 5?? ??? ??? ? ??.
? FAQ assistants - ??? ??? ?? ?? ?? ??? ??? ?? ???? ????? ??
? Navigation Bots - ??? ??? ??? ?? ???? ?? ?? ???? ?? ????? ???
? Lead generation and retention bots - ?? ???? ???? ? ??? ???? ? ??? ??
?? ???? ?? ??? ??? ???? ???? ?? ??? ??
? Transaction bots - ?? ?? Chatbot? ?? ?? ?????? ??? ?? ??? ???? ??
?? ?? ???? ??? ? ??? ???? ??
? Internal assistant chatbots - ?? ?? ???? ???? ???? ?? ?? ? ???? ???
? ??? ??? ???? ?? ?? Chatbot? ??? ????? ?? (?: ?? ? ??? ???
? ???? ?? ?? ?? ?? ?? ??)
12

?? ?? - ???
? Hotel Search Chatbot Demo - GoHero.AI
? ??: https://www.youtube.com/watch?v=7LWY8rwpTnI
13

?? ?? - ??? ??
? Table booking chatbot - ADEO WEB
? ??: https://www.youtube.com/watch?v=Y84M_7AiJto
14

?? ?? - ???? ??
? Healthcare Chatbot Demo - Avaya Messaging Automation
? ??: https://www.youtube.com/watch?v=nvOJQ4JttP0
15

?? ?? - ?? ? ?? ??
? Retailer & Brand Chatbot offers to consumers powered by AI - TrendBrew
? ??: https://www.youtube.com/watch?v=74JEJlpX9w4
16

?? ?? - Google Duplex
? Google Duplex A.I. - How Does it Work? - ColdFusion
? ??: https://www.youtube.com/watch?v=IuIpgArEZig
17

Chatbot ?? ????
?? ??
??? ???
??? ??
?? ?? ?? ??, ??? ? ??
Chatbot? ??? ??
?? ?? ?? ?? ? ?
? ??
Chatbot? ????
Channel ? ??
(?: ?? ????,
Facebook,
Telegram)
Chatbot? ?? ???
Bot Engine? ?? ??? ?
?? ??? ??? Builder
Platform? ??
??? ??? ??
Chatbot? ?? ???
? ?? ? ??? ?? ??
???? ?? ? ?? ??
? ? ??? ??? ??
19

Chatbot ??? ?? ??
20
??: https://wiprodigital.com/2019/07/11/conversational-ai-and-chatbots-the-new-digital-frontier/
Channels Bot Engine Enterprise System

Bot Engine
22
??: https://chatbotslife.com/ultimate-guide-to-leveraging-nlp-machine-learning-for-you-chatbot-531ff2dd870c

Enterprise System
23
??: https://www.sileron.com/en/sap-s4hana-cloud-erp/

Chatbot ?? ?? ?? ??
24
??: https://www.cleveroad.com/blog/how-to-create-a-chatbot-for-business--step-by-step-guide-with-an-estimation

Chatbot ?? ?? ??
25
??: https://chatbotslife.com/ultimate-guide-to-leveraging-nlp-machine-learning-for-you-chatbot-531ff2dd870c

Chatbot ?? ?? ??
? Intents: to convey purpose or goal
? Entities: make logical decisions based on user input
? Dialogs: design a conversation
? Slots: collect important information to fulfill an
intent
? Digressions and Handlers: handle unexpected
conversations.
26

Chatbot ?? ? ??? ?
? ?? (Hands-On)
27

?? ?? ????
IBM Cloud ? ???
IBM Watson Assistant ???
? ????? ??
IBM Cloud Functions ? Action
?? ? ??
IBM Watson Assistant? ???
??? Action? ??
IBM Node-Red??
Telegram? ??
Telegram ?? Chatbot ??
??
28

?? ?? GitHub Repository
29
https://github.com/KyoYoon/ibm_watson_chatbot_lecture_basic

??? ???? ??..
? Chrome ???? ??
? Gmail ?? ?? ? Google Colab ??
? Telegram ???? ? ?? ? Bot ??
? Open API ??
? IBM ?? ??
? IBM Cloud ?? ? ???
30

Telegram Bot ??? (1)
1.
@BotFather
?? ? ??
2. ???? ?
BotFather
??
37

3. /newbot ?
?? ?? ?
??
38

4. name ?
watson_chat_<your_name>_bot
?? ?? ? ??
5. username ?
watson_chat_<your_name>_b
ot ?? ?? ? ??
6. Token ? ???? ?
? ?? (?? ??!)
39

7.
@watson_chat_<your_name>_bot
?? ? ??? ? ??? ??? Bot
??
40

?? ???? ?? API DATA
??? ???? ???? API ?? (1)
41

?? ???? ?? API DATA
??? ???? ???? API ?? (2)
42

?? ???? ?? API DATA
??? ???? ???? API ?? (3)
43

?? ???? ?? API DATA
??? ???? ???? API ?? (4)
44

?? ???? ?? API DATA
??? ???? ???? API ?? (5)
45

?? ???? ?? API DATA
??? ???? ???? API ?? (6)
??? ?? ?????? ???
?? ??? ??? ???? ??
?? ? ?? ?? ???? ??
? ??? ???? ?? ? ??
? ???? ?
46

?? ???? ?? API DATA
??? ???? ???? API ?? (7)
47

IBM ?? ?? (1)
48
https://www.ibm.com/kr-ko

IBM Cloud ??? ? ???
1.?????? ??? ????? ?? ?? ?
?? ?? ?? IBM Cloud ?? ? ????
???? IBM?? ???? ????? ??
?? ????? ???? ?? ?? ?
-> ??? ?? ? ??? ??? ?? ????
55
https://cloud.ibm.com/

IBM Cloud ??? ? ???
56
https://cloud.ibm.com/

IBM Watson Assistant
?? ????
71
IBM Watson
Assistant
IBM Cloud
Assistant #1 Assistant #2
Skill 1 Skill 2 Skill 1 Skill 2
Intent #1 ~ n
Entity @1 ~ n
Dialog
Intent #1 ~ n
Entity @1 ~ n
Dialog
Intent #1 ~ n
Entity @1 ~ n
Dialog
Intent #1 ~ n
Entity @1 ~ n
Dialog

???? ?? ?? (??)
73
????
???? ??
????
?? ??
? ?????
??? ?? ?
2?? ???
??? ????
??? ??

???? ?? ?? (??)
74
????
??? ?? ??
???
????
??, ??,
? ?? ??
??
#1 ???? ??
???
???
?? ??? ??
??
#2 “??”???
???
???
?? ??? ??
??
#3 “??7?”
?? ???
???
?? ??? ??
??
#4 “3?”?
?? ???
???
?? ??
?? ??

Skill ??? -
Restaurant Booking App
75

Skill ??? -
Restaurant Booking App
76

Intent ??? -
#hours_of_operation
77

Intent ??? -
#hours_of_operation
78
User examples
what time do you open
when are the hours
when can I come in
when do you close
when is the store available

Intent ??? -
#hours_of_operation
79

Intent ??? -
#hours_of_operation
80

Intent ??? -
#book_table
82
User examples
Can I book a table for 4 people, at 7pm?
can i book a table?
Can I reserve a table for 10 people at 8pm?
can I reserve a table?
I'd like to book a table
I'd like to book a table for 3 people, at 10am
I'd like to reserve a table
I'd like to reserve a table for 7 people, at 6pm

Intent ??? -
#locations
85
User examples
can you tell me where it is?
can you tell me where the restaurant is?
how can i get there?
please, let me know the address of the restaurant
please, let me know the location of the restaurant
please, tell me the address of the restaurant
please, tell me the location of the restaurant
plz, let me know the address of it
Where is the store at

Intent ??? -
#locations
86
User examples
plz, let me know the location
plz, let me know the location of it
plz, tell me the address
plz, tell me the address of it
plz, tell me the location of it
what's the address of the restaurant?
where is the restaurant
where is the restaurant located?
where is it

Dialog ??? ??…
93
??: https://cloud.ibm.com/docs/services/assistant?topic=assistant-dialog-overview#dialog-overview-variety

Dialog ??? -
“Welcome” Node
95

Dialog ??? -
“Hours of Operation” Node
96

Dialog ??? -
97
#3
?? ???? ?? ???
? ??? ???? ???
? ??
#1
???? ?? Intent ?
???? ??? ? ?? ??
? ????? ??
#2
???? ??? ???
??? ?? ??
#4
? ??? ?? ??

Dialog ??? -
98
???? ???? ?? ??
??? ???? ??? ???
??? ???? ??? intent?
#hours_of_operation ??
???

Dialog ??? -
“Locations” Node
99
#1
???? ?? Intent ?
???? ??? ? ?? ??
? ????? ??
#2
? ????? ?? ??? 2?? ????
? Intent? ?? ??? ???
????? ?? ?? Customize?
???? ??? ???? ?

Dialog ??? -
100

Dialog ??? -
101

Dialog ??? -
102

Dialog ??? -
103

Dialog ??? -
104

Dialog ??? -
105

Dialog ??? -
106

Dialog ??? -
107

Dialog ??? -
108

Dialog ??? -
“Book Table” Node
109

Dialog ??? -
110

Dialog ??? -
111

Dialog ??? -
112
CHECK FOR SAVE IT AS
IF NOT
PRESENT, ASK
TYPE
@locations $locations Which store did you want
to go to? First or Main? Required
@sys-date $date What day do want to
come in? Required
@sys-time $time What time did you want
to arrive? Required
@sys-number $number How many people in your
party? Required

Dialog ??? -
113

Dialog ??? -
114

Dialog ??? -
115

Dialog ??? -
116

Dialog ??? -
117

Dialog ??? -
118
???? ??? ??? ??? ? ?? ? 2?? ?? ? ?? ? ?????? ??? ??? ??
???? “Can I book a room?”?? ???? ?? ?? ??? ??? ???
??? ???? ??? ???? ?? ??.
? ??? ??? ???? ???

Dialog ?? -
“Book Table” node
119
??? ??? ??? ??? ??? ??? ? ??? ????? ?? ??? ???? ?? ????? ??.
??? ?? “The assistant should” ???? ?? ??? “Jump to”? ??? ? ??? ?? ?? ????
Welcome ??? ????? ???? ??? ? ??? Respond? ?? ??.

Dialog ?? -
“Welcome” Node
120
? ??? ??? ??? ? ? ??? ???? ? ??? ???? ?? Context Variable? ???
???? ? ??? ??? ?? ?????? ??.
??? ??? Welcome Node ??? Welcome Node ? ??? ? ??? ?? Context Variable?
?????? ?? ?????.
??? ?? ??? ??? ?? ? Open JSON Editor? ???? context variable?? ?????
??? ?? ??? ??.

Dialog ?? -
“Welcome” Node
121
{
“output":{ … },
"context": {
"locations": null,
"time": null,
"date": null,
"number": null }
}
??? ?? JSON Editor?? ?? ??? ? ??? ???? Context Variable ?? ??? ?? null ?
????.
??? ?? ?? ???? ? ???? ??? ?? ??? ???? ??? ??? ? ?? ??.
Context variable
???

Dialog ?? -
“Welcome” Node
122
??? ???? ? ??? ?? ??? ?? ??? Context Variable? ?? ?? null ? ??? ??.

Dialog ??? -
123
??? ? ? ? ?? ???? ?? ?? ??? ?? ??? ???? ? ??? ??? ???? ? ??????
?? ?? ??? ?? ?? ??? ??? ?? ?? ??? ??? ?? ??? ??? ???? ??.

Dialog ?? -
“Welcome” Node
124
??, Intent, Entity, Dialog ?? ????? ???? ?????? Node-Red? ?? ???? ????
??? ????. ? ?? Welcome ??? ???? ??? ? ??? ????? ??? ??? ???
“/start”?? ??? ????? ?? Watson Assistant ? ??? ???.
???, ?? ??? Entity? ?? ??? ? Entity? Welcome Node ? ?????? ??.

Dialog ?? -
“Welcome” Node
125
??? ?? telegram_start ?? ???? Entity? ?? ??? ??? ??? /start ? ?? ????.

Dialog ?? -
“Welcome” Node
126
??? ?? @telegram_start ? Welcome Node? “If assistant recognizes” ???
or ???? ???? ????.

Node-Red ? ?????
127
IBM Cloud ??? ?? ?? ???????? ???? ???? ??? ?? ?????
??? ?? ?????? ?? ?? ???????? ? ? ??? ??? ????? ?
https://nodered.org/

IBM Node-Red Starter Kit ??
128

129

130

131

132

133

134

135

136

137

138

139

Node-Red ???
Node-Red: an open source logic engine that allows programmers of any level to easily write code
that can connect to APIs, hardware, IoT devices or online services
141

IBM Node-Red ?
Telegram connector ??
143

IBM Node-Red ?
Telegram connector ??
144

IBM Node-Red ?
Telegram connector ????
145

Chat Flow ???
149
1st function - Prepare for Conversation
<Source Code>
msg.chatId = msg.payload.chatId;
msg.payload = msg.payload.content;
return msg;

Chat Flow ???
150
2nd function - Prepare for Telegram
<Source Code>
msg.payload = {
chatId : msg.chatId,
type : "message",
content : msg.payload.output.text[0]
};
return msg;

?? QnA ?? (???)
156
??? ??? ????
605.2 km
????? ????
???? 3? ?? ?? ??
???? ?????(???
?: Charles …

?? QnA ?? ???? ??..
? ?? ?? ?????? ??? ?? ?? ???? ?? API DATA ??? ???? ??? API Key
? ?? ??? ?????? ??
? ?? ???? ?? API DATA ??? ???? API ?? ?? ??? ???? ?? ? ?? (???
? API? ??? ???)
? Google Colab(?? ??)?? ??? ? ??? ??? ?? ?? ? ?? ??? ?? ??? ???
?? ???? ?? ? ?? API? ??? ? ?? ??? ?? ??? ???? ?? (Gmail ???
????, ????? ??? JSON ???? ? ????? ??? ???? ??? Key? ????
Value? ?? ? ??? ????? ??? ??? ???? ????? ??? ? ??? ?)
? Cloud(????)? ???? ? ?? ???? ?? ??? ?? (??? IT ???? ???? ??
????? ?? ?? ? ??? Auto Scailing ? ???? ??? ??? ??? ??)
? Web Hook ? Serverless Function ??? ?? ?? (??? ???? ??? ??? ? ? Watson
Assistant? ??? ?? ?? ?? ???? ???? ??? ?? ????, IBM ???? ???
Serverless Function? ??? Action? ?? ? ?? Action?? ?? ???? ???? ????
?? ? ?? Action? URL? Watson Assistant ?? ?? ?? Skill ? Web Hook?? ?????
??? ????? ???)
157

?? ?? ?? API ? ?? ??
?? (Python Code)
159

Google Colab ??
?? Python Code ?? ? ??
160

Google Colab ??
?? Python Code ?? ??
161

???? API ?? ? ????
(JSON ??) ?? - ?? ?? ??
162
??: “????? ????”

???? API ?? ? ????
(JSON ??) ?? - ?? ??
163
??: “abvfdddd”

???? API ?? ? ????
(JSON ??) ?? - ?? ??
164
??: “#@!!! ????”

???? API ?? ? ????
(JSON ??) ?? - ??? ??
165
??: “?? ????”

Google Colab?? ????? ??? ?? ??
? OOP ??? ?? Class? ??? ? ??? (1)
166

Google Colab?? ????? ??? ?? ??
? OOP ??? ?? Class? ??? ? ??? (2)
167

Cloud ? ??
168
Cloud? ????, ?? ??? ?? ???? ?? ???? ???? ?? ???? ??? ? ??? ???
??? ??? ?? ????, ?? ?? ??? ?? ??? ??? ??? ?? ???? ??? ???? ?? ?
??? ?? ??? ????.
Cloud ??? ?? ??? ???? ???? IT ???, ??? ? ?????? ??? ??? ?? ?? ??? ?
?? ?? ?? ??? ? ? ??? ?? ??? ???? ????.
Cloud? ????? ??? ???? ???? Cloud ??? ?? ??? ?? ? ??? ????? ??,
???? ???? ??? ????? ???? ??? ?? ??? ?? ???? ??? ???? ????? ??
???? ?? ??, OS, Software?? ??? ? ??.
??: http://ccr.sigcomm.org/online/files/p50-v39n1l-vaqueroA.pdf

Cloud ? ??
169
??: https://www.journaldev.com/25061/cloud-computing

Cloud ? ?? ??
(Auto Scaling)
170
Cloud?? Scaling? ??? Cloud ?? ??? ???? ??? ???? ???? ?? ?? ????.
Cloud? ?? ???? ?? ????? ??? ??? ??? ?? ????? ??? ?? ??? ????,
??? IT ??? ???? Cloud ??? ?? ??? ?? ?????? ???? ?????? ????
???? ??? ???? ???? ? ? ?? ???? ????.
? ???? ???? Auto Scaling??? ??.
Cloud ??? ?????
? ?/?? ???? ???
?????? ????
Scaling? ??
(Auto Scaling)
??: https://www.nitrix-reloaded.com/2016/10/01/scalability-scale-outin-vs-scale-updown-horizontal-scaling-vs-vertical-scaling/

Web Hook & Serverless
Function in Chatbot
171
Webhook? ???? ??? ??? ?? ??? ? ?? ??? ?????? HTTP POST? ??? ????,
Webhook? ??? ? ???????, ?? ??? ??? ? URL? ?? POST???? ??? ????.
?? ???? ?? ??? ??? ???? ???? ??? ???? Webhook? ??? ??????? URL?
??? ? ??? ?? ?? IBM Cloud ?? Skill ?? Webhook URL? ??? ? ?? Node ?? Webhook?
????? Webhook? ?? ?? ???? ???? ???? ??? ? ??? ?? ??.
Serverless Function ? ?? ????? ??? ??? ?? Function? ??? ? ?? ???? ??? ???
Function? ??? ? ???? ???? ???? ??? ???? ?? Function? ??? ? ???? ??? ?
??? ??? ??? ???? ??? ??? ????? ????? ?? ??? ??? ???? ??? ??
??? ? ??? ?? ???? ??.
IBM Cloud ??? IBM Cloud Function ??? ???? Serverless Function? ???? ????? ?? ??
?? ??? ?? ???? ????? ???? ??? ??? ?? ??? API? ?? ???? ???? ??? ?
?? ? ??? ??? ?? ???? ???? ?? IBM Cloud Function??.
IBM Cloud Function ??? ?? ??? ???? ??? Action??? ?? ? Action ??? ????? ???
?? ?? ??? ?? ??? ?? ? ?? ? Action ??? URL? ??? ??? ?? IBM Watson Assistant
? Skill ?? Webhook ? ? URL? ??? ?? ??? ?? ??? ?? ?? Action? ???? ? ??.

IBM Cloud Function ??
Action ???
172

Action ???
173

Action ???
174

Action ???
175

Action ???
176

Action ???
177

Action ???
178

Action ???
179

Action? Endpoints?? ?? ??
180

Action? Endpoints?? ?? ??
181

IBM Watson Assistant??
Skill ?? - Wiki_QA_App
182

Skill?? Entity ?? -
@telegram_start
183

Dialog ?? Node ?? -
“?? ??” Node
184

Dialog ?? Node ?? -
“??” Node ? ?? ???? ??
189

Dialog ? ?? Node?
Web Hook ?? ? ????
190
??: https://cloud.ibm.com/docs/services/assistant?topic=assistant-dialog-webhooks

“??” Node ? Webhook ???
191

“??” Node ? Webhook ??
??? ??
192

IBM Watson Assistant ???
???
193

Node-Red ?? ??? ???
?? ? Chat Flow ??? ??
194

??? ?? ???? ??..
? ?? ??? (https://twitter.com/ )? ???? ???? ?? ? (???
??? ????? ?? ???? ?)
? ??? API? ???? ?? ??? ??? ???(https://
developer.twitter.com/en/apply-for-access.html )? ???? ???
???? ???? ? ??? ?? ?? ??? ???? ??? ?
? ??? ??? ??? ?? ??? ? ??? ??? ?? ? ??? ??
? ?? Consumer key (API key), Consumer Secret (API Secret),
Access Token, and Access Token Secret ? 4?? ?? ?
? ?? ? ??? ?? ? ?? ???? ???? ?? ??? ???? ?
?? ???? ? ??? ??? ??? ??? ? ???? ??? ??
? ????? ??
198

??? API ??
205
<??>
Through Twitter API or Twitter data, I'd like to create a chatbot for showing
users recent tweets and the relevant information to enable them to utilize those things.
Since I'm a beginner as a chatbot developer, I just want to use a function of showing
last tweets on my chatbot. That's it.

??? API ??
212
??: This app is about showing users last tweets posted from twitter members.

??? API ??
213
??: This app is just to retrieve last tweets posted from twitter member.
I'd like to create a chatbot for showing users a couple of recent tweets. That's it .

Action ???
220

Action ???
221

Action ???
222

Action ???
223

Action ???
224

Action ???
225

Action ???
226

Action ???
227
Parameter Name: account
Parameter Value: “@withMBC”

Action ???
228

IBM Watson Assistant??
Skill ?? - Show_Last_Three_Tweets_App
229

Skill?? Intent ?? - #twitter
230

231

232
User examples
@blackmirror
any news from twitter
hey give me the last 3 tweets
news on the event from twitter
show me some news from twitter
show me the last 3 tweets
show me what social media is saying about the event

233
User examples
some tweets
twitter @account
twitter messages
twitts please
what people is saying about the show
what people is saying on twitter
what the social media is telling about the event ?

234

Skill?? Entity ?? - @account
235
accountNames / Patterns / @([A-Za-z0-9_]+)

Skill?? Entity ?? -
@telegram_start
236

Dialog ?? Node ?? -
“Welcome” Node
238

Dialog ?? Node ?? -
“Twitter - last three tweets” Node
239
<? @account.literal ?> -> ???? ??? ?? ? @account ? ?? Entity? ??? ?? ??? ??

Sub Node ?? -
“Account Specified” Node
240

Sub Node ?? -
“Account NOT Specified” Node
241

“Twitter - last three tweets”
Node ??
242

“Twitter - last three tweets”
Node ????
243

IBM Cloud Function ?? Action
? Endpoints?? ?? ??
244

IBM Cloud Function ?? Action
? Endpoints?? ?? ??
245

“Account Specified” Node?
Web Hook ???
249

“Account Specified” Node??
Web Hook? ?? ???? ??
250

Skill Refresh ?
Webhook ??? ??
251

“Account Specified” Node?
Web Hook ???? ??
252
1. Web Hook ??? ????? ??? ??
Last Tweets for $account:<br> - <? $webhook_result_1.response.result.message[0] ?> <br> - <?
$webhook_result_1.response.result.message[1] ?><br> - <? $webhook_result_1.response.result.message[2] ?>
2. Web Hook ??? ???? ??
I couldn't find the account - please try again with e.g. @blackmirror @stranger_things

Reference (1)
? https://medium.com/swlh/what-is-a-chatbot-and-how-to-use-
it-for-your-business-976ec2e0a99f
? https://www.digitaldoughnut.com/articles/2019/april/the-five-
types-of-chatbot-use-for-businesses
? https://developer.ibm.com/recipes/tutorials/how-to-create-a-
watson-chatbot-on-nodered/
? https://medium.com/ibm-watson/chatting-with-watson-to-
hook-any-tweets-webhook-tutorial-bf0fac67d604
? https://www.entrepreneur.com/article/337430
256

Reference (2)
? https://medium.com/ibm-garage/designing-a-chatbot-
with-ibm-watson-assistant-7e11b94c2b3d
? https://developer.ibm.com/events/how-to-build-your-
own-chatbot/
? https://medium.com/deep-math-machine-learning-ai/
chapter-11-chatbots-to-question-answer-systems-
e06c648ac22a
? https://chatbotslife.com/ultimate-guide-to-leveraging-
nlp-machine-learning-for-you-chatbot-531ff2dd870c
257

Reference (3)
? https://brunch.co.kr/@dol74/142
? /alexglee/ai-chatbot-191433017?
fbclid=IwAR2CsBwwaqN-
K1Tg7S_NtGBaJEkMouRoKvNXE0KHWDr0KPepFgpgM3askaE
? https://medium.com/landbot-io/creating-conversational-experiences-ii-build-
and-design-20ac88d7ee72
? https://developer.ibm.com/kr/watson/2017/01/13/watsonchatbot-1-watson-
conversation/
? https://developer.ibm.com/kr/watson/watson-service/2017/02/26/watson-
conversation-ui-%ed%88%b4-%ec%82%ac%ec%9a%a9%eb%b2%95/
? https://cloud.ibm.com/docs/services/assistant?topic=assistant-dialog-
overview#dialog-overview-variety
258

Reference (4)
? https://www.youtube.com/watch?v=OPdOCUPGMIQ
? https://www.youtube.com/watch?v=o-uhdw6bIyI
? https://www.youtube.com/watch?v=XkhAMe9gSFU
? https://developer.ibm.com/answers/questions/390108/how-can-i-
restart-a-conversation-which-clears-all/
? https://discourse.nodered.org/t/node-red-telegram-polling-error/
16765/8
? http://blog.drakejin.me/Serverless-1/
? https://union.parti.xyz/posts/22676
259

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